Wazookah Avis 

133
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Super friendly, polite, professional owner. Understanding and very supportive. Great experience for sure. Super fast delivery via DHL. Great customer service. Really happy. Purchased 2 Union Sleek Com... Voir plus

Noté 5 sur 5 étoiles

A fantastic hookah shop for all hookahs and hookah accessories. The customer service is very responsive and brilliant. There’s only a few shisha online stores that sell quality hookah products in UK a... Voir plus

Noté 5 sur 5 étoiles

Ordered a Union Argument off Wazookah, the service was great. Straight after my order was shipped Waz messaged me giving me some advice on the Pipe in terms use and care going that extra mile. Really... Voir plus

Noté 5 sur 5 étoiles

New to Shisha and the Wazookah team made it easy. Listening to my needs and then making recommendations. The order arrived the next day and they even contacted me to see if I needed any support and ch... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

133 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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4,7

Tous les avis

(133)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I’ve order a mr wood pipe from there…

I’ve order a mr wood pipe from there website, the pipe arrived perfectly and was happy with the purchase. When I looked inside/around the box to check where the hose/mouthpiece for the pipe. I contacted and they said they never advertised mr wood with a hose/mouthpiece. I’ve ask do they have it so I can purchase it cos I’ve got a pipe that I’ve spent £250 on with no hose/mouthpiece to use. I’ve emailed requiring about this do they sell a mr wood mouthpiece separately and no response. I have a wookah pipe that I’ve purchased in 2024 and that came with a hose/mouthpiece I don’t get why mr wood pipes don’t or are the company keeping it for themselves

20 février 2025
Avis spontané
Logo de Wazookah

Réponse de Wazookah

Thank you for your review. It's disappointing to see this as it doesn't fit in with all other reviews and we feel obliged to respond when we believe it isn't accurate. The shisha you ordered isn't pictured or advertised with a hose or mouthpiece on the listing and not all manufactures bundle them with their products, so you can't compare a different brand of shisha which had and assume every other manufacture bundles accessories with them.

After you got your order, you emailed us on the 18th of Feb at at 10.21pm querying why it doesn't come with a hose or mouthpiece. As I was actually catching up with work I replied at 10.35pm same evening saying it doesn't. You than sent a follow up email at 22.48pm which we have replied to earlier today (less than a day and a half) and explained the same above situation again. I am not sure how you can say you have had no response and you have left a 1 star review yet placed a repeat order the following day with us.

Its a shame when reviews are left like this, you have managed to grab a bargain at almost 40% off in our closing down sale and got a response of us within minutes of sending us an email late at night, yet decide to leave this review which is not accurate or fair.

Noté 5 sur 5 étoiles

Great customer service

Great customer service, quick responses and quality product. Defo recommending everyone gets their shisha from here.

27 janvier 2025
Noté 2 sur 5 étoiles

Order was delivered late not next day…

Order was delivered late not next day delivery as advertised. Also I expected as a courtesy from you guys that a hose for hookah will be included but sadly it wasn’t and it caused further delay to use the hookah.

19 septembre 2024
Logo de Wazookah

Réponse de Wazookah

Thanks for the review and it’s disappointing to see this review. Your item was dispatched next day delivery, it is out of our hands if the courier has had an issue and delayed a package on their end.

As for the hose, it isn’t listed as included so not sure how that’s our fault. Would be best to ready the scope of delivery before ordering

Noté 5 sur 5 étoiles

Excellent customer service!

Excellent customer service and I got all of my questions answered. Placed an order Monday and it arrived to the US only 4 days later!! Excellent quality products as well. A++

16 septembre 2024
Noté 5 sur 5 étoiles

Great service

Great service, a little notice though about the pipe I got to mention that it didn't include the hose and recommend I would need to buy the hose as an extra would be a nice help to incorporate but that's a little thing. It's a lovely pipe

21 août 2024
Noté 5 sur 5 étoiles

Perfect from start to finish

After hours of deciding what my next pipe should be k decided on the steamulation ultimate one. Finding it in the colour I wanted narrowed me down to a few suppliers and I came across Wazookah and contacted wasim.

From start to finish he helped me with accessories, making sure the one I decided on was right for me, he wasn’t recommending things to get me to buy expensive things, he recommended what would work best for me which to me meant a lot!

I felt confident with my decisions and the transaction was done securely online and my whole order was in my hands within 17 hours! Free next day delivery!

I will never use another supplier again, this guys knowledge and passion makes him stand out and I’m so happy with my new hookah!

Thanks wasim and hope to deal with you again soon!!

23 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Best website for shisha in the UK

Best website for shisha and shisha accessories in the UK, the delivery is fast, quality is great and customer service is the best. Had an issue with an order (manufacturer issue rather than website itself) , they had is sorted in less then 2 days, got a replacement asap. Will definitely come for more accessories here and highly recommend.

10 juillet 2024
Noté 5 sur 5 étoiles

Highly recommended

Great service from ordering to delivery, kept in contact, followed up after.
Top quality hookah pipes and accessories.
This was my second time purchasing and won't be my last.

11 juin 2024

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