Wembley Stadium Avis 

We attended the stadium tour today and omg we had the best experience my 8 year old daughter was amazed by it all,Also our tour guide Matthew was absolutely fantastic didn't rush us and gave us plenty of time in all areas plus offered to take photos,
I personally would highly recommend this tour

ROB, the man, the myth, the legend, and the best tour guide in history. Somebody give Rob a raise. Funny, charming, knowledgeable, intelligent, witty, facially blessed, a total symmetry sultan from another world! The list is endless. At this point; don’t come for the stadium, come for Rob. An experience in himself. Guys want to be him, girls want to see him. ROB. It’s worth it.

Visited Wembley stadium today with a young gentleman with learning difficulties that I support with a view of doing a mini tour to be able to see the pitch and take a few pictures.
We were told the mini tours weren’t on and that the tour was nearly 2 1/2 hours long with the pitch visit being towards the end. The gentleman I was supporting wouldn’t have been able to deal with it being that long as he just wanted to see the pitch and the stands… two young staff members, a male and female working in reception then radioed a manager to see if we could quickly be taken to the stands to have a quick look and take pictures. I really felt this was an amazing service and one of which they didn’t have to do for us. We were eternally grateful.

clueless staff, don't bother save yourself the money/ aggro, stole my items and did nothing to rectify the situation, sent about 10 emails not one response.

Every year the stewards are absolute clueless idits . 1st - outside the boss of them are telling everyone gates open at 1:30 when they open at 11:30 he's the boss of that group .
Second even worse on the way out of the stadium I'm disabled there is a lift with a wheelchair simple the staff made us walk a quarter round the stadium to use another lift because apparently its for staff . I'm thinking the staff can wait disabled people should be a priority for disabled people not according to the idits there .

Wembley Stadium is as emblematic as it gets, but while attending for major events, it often get crowded and till agent are not very helpfull. Will definitly go again nevertheless.

The staff behind the tills move in slow motion. I have never seen someone pour a beer so slowly. It was genuinely baffling. I asked for a Coke Zero, the cashier took my payment and then just wandered off. I had to remind him twice to get my drink. I have very low expectations of retail workers as I don’t think they’re paid enough to go above and beyond, but WOW I have never experienced anything like this before. It took the guy an entire song to pour 4 beers from cans into cups??? The liquid was barely coming out of the can. Are the staff trying to punish us?!? So weird.

They charged me £5 extra above the ticket prices and they never gave me any photos or emailed them. Watch out for this guys. The tour of the stadium is very expensive for what you get.

Overall, staff have an attitude. Be it security staff or staff serving a drink, If you don't like your job, don't hold onto it and be miserable; please go home and be miserable there. The atmosphere at the Wembley Arena is, simply put, bleak.

Visited Wembley for the Taylor Hawkins Tribute gig. Rude, miserable staff, atrocious customer care and summarily overpricing of everything. £7.50 for a can of Budweiser beer that was poured into a plastic cup in front of our eyes by an unsmiling, surly server. £9.50 for a pathetic excuse of a hot dog. Water £3.15 a glass. 20 minute queues for toilets. There is an all-pervading air of arrogance, entitlement and a total lack of connection and care with/for their consumers. In all, the Wembley Stadium 'experience is an absolute disaster. Evidently, Wembley PLC don't value their patrons. They don't need to put in the effort, so they don't as they have a captive audience. It was very much a 'We're Wembley, like it or lump it' vibe. Really, really horrible. A one star rating is over-dressy, but I wasn't able to give it a zero. Someone needs to give this hellhole a massive overhaul as it is a total embarrassment from a customer service perspective.

Saw Coldplay tonight brilliant.
However the service at bars for drink and food is awful.not enough staff and prices are a rip off.

Absolute pile of 💩 the worst experience I have ever endured. Paid £300 for concert tickets with club Wembley only to arrive and a handful of 💩 food outlets! No restaurant to sit and have a drink and even a burger! We had the worst food and I wouldn’t even serve it to a dog! Drinks very limited and overpriced. Would not recommend to anyone DON’T WASTE YOUR MONEY 😡 not even a reply to emails 😡😡

Disappointed
Significant parts of the stage are obscured by gantries and the stages are off to one side which they don't state at purchase .ok if you're on the lucky side! The sound setup was indistinct, part of the problem with too large enclosed venues.

Arrived at Wembley stadium today see westlife my tickets were a gift I had no idea I would be so high up I suffer with vertigo so couldn’t sit there I went to information desk and explained after about 30 minutes I was give seats at level one the staff were very helpful and I had a great night so thank you for all your help Wembley

The star is not even deserved. Never buy your tickets for an event on the Wembley website. They don't have customer service. They make you think they are giving you your money back, I have been waiting over two months for my refund. They don't have a phone number and don't answer emails 🤬. I have never been treated like this. RUN !!!!

Great stadium badly managed especially crowd control. I attended an Ed Sheeran concert last night. When we left the crowd was channelled towards the station and continually held by stewards the problem was we hadn’t arrived by train! They closed off all side access stairs leading to the street, how ridiculous. I am old enough to have been attended cup finals at the old Wembley with 100000 people with no such stupidity.
The crowd controls measures are not only frustrating but dangerous.

Had a great time last night at the Ed Sheeran concert. Stewards we’re really helpful especially as I had a recent leg injury and was using crutches, we were asked on more than one occasion if I was ok did I need any help also allowing us to use the lift instead of struggling up the steps, I was very impressed. Everything was well organised and it seems everyone around me had a fantastic night the only criticism is that food drinks were very expensive and your not allowed to take anything in with you so that was the only downfall for us.
Well done Wembley staff.

What a absolute shambles this trip to Wembley stadium as been, Wembley should be ashamed of them selves,
We went to watch ed sheeran on Thursday 24/6/2022 and 20 minutes before he came on my friend got removed from the stadium for doing absolutely nothing wrong, he was given no explanation as to why when asked to see cctv he was told they didnt have to prove to him what the reason as to why was he was being removed. Staff were so unhelpful and rude they literally did not care at all, £88 pound for a ticket and didn't even get to see Ed sheeran (wonder how many people they do that to)
As soon as we got in there my wife was offer drugs and everyone was ment to be searched on entry (clearly not very well)

It also states its a cashless venue, however bar staff are quite happy to take cash back handers no question asked.

The facilities were absolutely disgusting dirty broken toilets ect. We was looking forward to this event for well over a year with having spent over £600 pounds on tickets, hotel, and fuel and a 3 and a half hour drive all for nothing what a massive disappointment, same on you Wembley.

I attended a recent event at Wembley Stadium, however, my experience was spoilt by the behaviour of some spectators and the lack of action from stewards.

Early in the event (perhaps 19:00), a nearby spectator vomited on the floor and the seats in front. The spectator was only 15 years old, according to his father. I have several issues with this. First, he must have been allowed to enter the stadium in this intoxicated state. Secondly, he was allowed to consume alcohol in the stadium, and finally, the lack of action by stewards and security.

This was highly unpleasant for myself and other spectators nearby, who had to sit close to the vomit for over an hour before cleaners took any action. Having informed the nearest steward at the time, I had hoped that the vomit would have been cleared up rapidly (especially considering covid-19 and the need for good hygiene). I also would have hoped that security may have removed the intoxicated youth and helped them to sober up away from the crowd. Instead, the father started becoming aggressive toward other spectators for the next couple of hours before removing himself after a fight nearly broke out. Stewards were of no help despite being informed of the disturbance.

I was looking forward to this event, and it is a great shame that I and others who had all spent money to attend this highly anticipated event had a very substandard experience.

Wembley makes it very difficult to raise a complaint, and after finding a contact on their website and writing several emails, I have had no response on this issue for two months.