Weston Homes Plc Avis 

We’ve had a really positive experience with customer service, especially Charlotte, throughout the process of selling our flat. Communication has been excellent—she consistently responded quickly to lots of questions or concerns, which has made the whole process feel much smoother and less stressful.

Overall, her professionalism, responsiveness, and willingness to help have made a big difference, and now we would definitely recommend Weston Homes based on our experience.

Charlotte and Lyne have been responsive, supportive and helpful since we have moved in to our property.

Poor renovation and slow in correcting failings

I am still waiting eight years later for Weston Homes to make good the property we have a leaking roof we have downpipes that we’re not done properly. They actually used soil pipes as down pipes which do not work properly causing problems all over the building. We have so many issues with this building from them not developing the property properly leaving us as tenants the problem with trying to get them to fix issues. Come on Weston Homes pull your finger out and deliver your promise. We are a stage now where we can all get mortgages and sell our properties because there is so much that needs to be done. The stress that this has caused.

Lee was great throughout the whole exchange process, helping us through the move in stage and also fending off the awful lawyers we initially had trust in.

If you are considering buying from Weston Homes, be warned. Our block was completed in 2022, yet multiple fire doors have been found to be non-compliant, exceeding the legal limits for safety gaps.
Despite these being life-safety defects, Weston Homes is refusing to fix them, dismissively claiming it is 'general maintenance' rather than a fundamental failure to meet building regulations.

Even more alarming: when asked for the mandatory safety documentation ('Golden Thread'),
the documents provided lacked the specific measurements required by law. They are essentially hiding behind incomplete paperwork while families are left at risk.
We are in the UK in 2026 when it comes to pricing real state and taking money from us, but a third-world country when it comes to enforcing the law. A developer should not be allowed to build sub-standard housing and then ignore the Building Safety Regulations. Shocking is an understatement!!

Weston homes is a serious agency and has the best agent in London, we are buying a flat brand new home , and is our first time buy , Weston homes give us 5 % of the deposit as gift followed by our 5% . ( very nice touch) , i’m very happy of how all the bureaucratic paper work as been handle and Simon was very helpful and incredible professional without forget that behind every sale there are humans , we worked soo hard for our dreams house for long time and having an agent with good attitude and like a dad behaviour is essential and crucial . Simon was punctual , helpful to any part , he put as in contact for every step with all the connected people(broker Vincent burch, top broker!!, solicitor , builders , and insurance home , bank and all the others) everything is incredible precise and fast that if you dreaming an house today , with all of them is gonna be real done tomorrow!!! We so many different flats in the same building and Simon was listening carefully all our needs until we found oyr flat, lightly , technology, spacious , cosy , convenient, stylish, with balcony and with garden that was my 1 first essential topping on my home list. Many flats available yet but not for long time… i believe with an agent so good as Simon , all will be sold fast!!! All in the staff of Weston home they are nice , I’m incredible surprise how best we choose and how best they are !!! Thank Simon , thank to all of weston home !!! I really recommend you and all your staff!!!
Isabella Cappiello

I would like to express my sincere appreciation to the team at Weston Homes for their outstanding service and professionalism. From start to finish, the experience has been excellent. Lisa, Richard, Harriet, and the rest of the team (apologies if I’ve forgotten any names) have been absolutely brilliant throughout the entire process.

Their communication has been clear, prompt, and reassuring at every stage. They have consistently gone above and beyond to answer questions, provide updates, and ensure everything runs smoothly. What truly stands out is their friendly, approachable manner combined with a high level of expertise and attention to detail my broker was very horrified about an incident I did not know about and their support through this process made me feel so comfortable and supported.

Buying a home can often be stressful, but the Weston Homes team made the experience feel well-managed and supported from beginning to end. Their dedication to customer satisfaction is evident, and it’s clear they genuinely care about delivering the best possible service.

I would highly recommend Weston Homes to anyone looking for a professional, reliable, and supportive team. Thank you all for your hard work and commitment it has been greatly appreciated.

Judy and Valerie at Tayfen Court were extremely helpful and accommodating.

Very helpful staff, Judy and Valerie and team have made the process of purchasing my property as easy as possible. extremely happy with the appartment everything is made to a high standard and would highly recommend. Well done Weston Homes!

The sales team were friendly and helpful

Amazing customer service support from Lyn and Charlotte. They responded quickly to an urgent issue, escalated the issue to ensure I would get support the same day and followed up to provide helpful status updates. Thank you!

Judy & Valerie are lovely and welcoming and answered all my questions with speed and professionalism. Has been a pleasure working with the Bury St Edmunds team.

Judy and Val were great and made the whole process absolutely seamless.

Buying my first property through Weston homes has been seamless. I was quite naive with the process of it all but the agents, specifically Judy & Valerie, have been amazing and so patient.

My flat unfortunately had a leak in toilet that led to flooding and damage occurred at in different areas, However this was devastating, but Weston homes effectively and efficiently managed very sensibly and correctly, though it indeed there were tough times but Rachel Hatton from customer services dealt very professionally and with excellent communication skills and was very helpful in sorting out ,
Thanks Rachel and Customer services Weston homes

We had a smooth and stress-free experience building our new home. Communication was clear, timelines were respected, and the quality of work exceeded our expectations. A reliable and trustworthy company.

The agents are really great. They are very helpful and explained to us details of buying property very nicely. Also they have explained the potential next steps so that we have better understanding.

Both our shower panels stopped working, spoke to the team on Monday, on Tuesday morning both showers had been repaired, I am so grateful to team to get this sorted for us as my husband has MND. Thanks to all.

Unfortunately I bought a two bed luxury living apartment from Weston homes in abbey quay barking, I was expecting a peaceful living environment to live out my restful days for retirement.
but the apartments seem ok in general not any snagging really, and the site manager was good in helping.
the problem is the soundproofing is minimal industry standard and so you can hear your neighbours speaking loudly, music with base and the banging of the walls seems to transfer across apartments up, down and sideways.
the closing of patio and front apartment doors when left to close on there own accord, creates loud noise plus deep vibrations to adjacent apartments.
the other issues is apartments to the side and above when you have large children and even adults jumping around creates very loud noise and vibrations through out the apartment. the ceilings are suspended about two and half foot from the concrete ceiling which may transfer sound across the apartment more than usual .

the apartment block I purchased the apartment in was meant to be an all private affair as in buyers and the council and social have their own blocks, but what has happened is a management company has bought many apartments in my block and the adjacent block, and six months later leased them to the council.
whilst same tenants are respectful of there neighbours and surrounding environment others are not and cause a lot of trouble noise and disruption to the residents of the apartments .
so I just received an email from encore who are the managing agents stating they are not responsible for disruptive tenets creating certain no go zones in areas where these council and social tenets are aggressive to existing residents and encore staff.
encore will not allow direct contact with the managing agents so it difficult or near impossible to deal with. my problem is on going for 15 months with people above, jumping all hours of the day and night.
some of Weston sales staff tried to help but really its not there job, or not interested in solving my problem and others who have similar problems in the block.