Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job don... Voir plus
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Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
L'entreprise a répondu
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Voir plus
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Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel
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À propos de l'entreprise
À propos de Wheelbase
Écrit par l'entreprise
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareCoordonnées de contact
Mill Yard, LA8 9LR, Staveley, Royaume-Uni
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Effective problem resolution
Experience in shop very good and responsive to my specific issues and questions. Very pleased with e-bike purchased. I refused first delivery due to damage to the box, presumably caused during transit. Wheelbase responded professionally and dispatched replacement quickly.
11 juin 2025
Fantastic customer service
Fantastic customer service. Product is amazing deffo barely would use again
17 juin 2025
Really happy
16 juin 2025
Great product thankyou
9 juin 2025
Not received
Not received. I took the day off work to wait for the delivery and nothing.
11 juin 2025
Perfect !!!
11 juin 2025
Great online communication
Great online communication, answered my question. Delivery prompt. Quality parts just what I wanted.
11 juin 2025
Birthday bike. !!
My son ordered a quality bicycle for grandsons birthday today.
It was delivered on time to my address to ensure it was the surprise present.
My son and grandson are delighted !!
9 juin 2025
Fantastic service and quality product.
Fantastic service and quality product.
Fast delivery and would use again.
Thank you.
11 juin 2025
Great company to deal with delivered on…
Great company to deal with delivered on time as described cube bike well packaged
6 juin 2025
Excellent service
Excellent service, quick delivery and bike already setup and ready to go. Will use again!
2 juin 2025
No bike delivered - DX cr@p!
You have sent me a feedback form for a product that has not been delivered on time by DX!
Everything until that point was good - but no bike probably means a poor score!!
Change your courier - useless.
5 juin 2025
Great and clear communication
Great and clear communication, bike built well and easy to follow assembly instructions on how to fit seat and wheels
Last but not least, can’t beat the price
5 juin 2025
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