We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Voir plus
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Lisez les avis des autres
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Voir plus
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Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Voir plus
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I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Voir plus
À propos de l'entreprise
À propos de Wheelbase
Écrit par l'entreprise
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareCoordonnées de contact
Mill Yard, LA8 9LR, Staveley, Royaume-Uni
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 30 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great experince
Great experince. Really good support when we received the bike to help it match the Bikefit my wife had done. Really happy.
7 janvier 2026
Fast delivery.
6 janvier 2026
Good bike; Bad delivery
As many others commented, great bike build quality, but consistently being let down by their delivery partner, DX.
5 janvier 2026
Avis spontané
Mis-sold then ghosted.
Purchased a bike listed as 2024 model and the one I received was a 2022. Their argument, it’s still the same bike in the range. My argument is that, whilst that might be true, the suspension, brakes etc. were manufactured in 2022 (which did result in the rear shock being warranty replaced) and that it was falsely advertised. They’ve ghosted me since. What would be fair would be to advertise as 22/24 model, so the purchaser has the info.
11 janvier 2025
Avis spontané
Ordered a bike online
Ordered a bike online, it turned up well packaged, great communication over the phone and via email. Very happy with their help and honesty.
Thankyou wheelbase
2 décembre 2025
Ordered the bike online
Ordered the bike online, it was dispatched quickly and pre built as much as possible. Just handlebars and wheels to attach. Bike very well wrapped and protected excellent work.
Shame the courier DX let them down by not delivering when it should have been
1 décembre 2025
Great customer services team .
Great customer services team .. I made an error on the order and they quickly got it sorted .. wheels look great !
4 novembre 2025
Avis spontané
Discounted Cannondale Topstone
Really great discount deal on a new Cannondale Topstone bike.
Really quick delivery within a week.
Bike arrived really well packaged, and clearly minimal chance of damage in transit.
Would benefit providing some guidance notes regarding how to build bike and checks to undertake.
Would benefit including pedals.
5 novembre 2025
This is my second bike purchase from…
This is my second bike purchase from wheelbase. And I highly recommend them.
6 novembre 2025
The bike was delivered on time
The bike was delivered on time , safely. When I had a question the staff were able to answer and put my mind at rest.
7 novembre 2025
Great service from wheelbase
Great service from wheelbase. Prompt response to emails and bike arrived super quick and well packaged. Thanks!
31 octobre 2025
Great lights and excellent customer service!
A very easy to use website and the Cube lights I brought were competitively priced. Excellent customer service and support! I had a really helpful follow up call after placing my order to make sure I had everything I needed. Lights were dispatched and delivered very quickly and were really well packaged. They are excellent lights to go night time mountain biking with! Very bright, with good peripheral coverage. Would recommend!
2 octobre 2025
Easy mail-order delivery
Bought a bike from Wheelbase on a cycle 2 work scheme and the process was a breeze. My request was dealt with by Oscar who kept me up to date in a friendly and cheerful way. Bike arrived a few days ago with a delay over the weekend but I could see that was with the delivery company not wheelbase. Would happily use again and recommend.
3 octobre 2025
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