Nothing wrong with Whitehorse its your delivery company palletways. Despite living in a village with narrow roads, despite palletways having delivery to the property previously they still attempt to l... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Voir plus
L'entreprise a répondu
Last year’s logs were the best I ever had, hot burn, long lasting, very low ash. The logs delivered this year look similar so hopefully they will be just as good. Fantastic delivery and driver very he... Voir plus
L'entreprise a répondu
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de White Horse Energy
Écrit par l'entreprise
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Coordonnées de contact
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Royaume-Uni
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivery service awful.
Delivery service awful.
Paid extra for delivery date. No show
No contact from courier or white horse
Had to chase repeatedly all day
Promised delivery next day before 12
No show. Delivered eventually mid afternoon to wrong yard! Not one apology! Waste of my time
Tbf the product is excellent. Would definitely recommend it.
Hopefully next time delivery service will be better .
26 juillet 2026
Réponse de White Horse Energy
We're very sorry to hear about your experience. You are absolutely right to be disappointed given the missed nominated delivery date, lack of communication, and the eventual delivery to the wrong location. We fully acknowledge that we let you down on this occasion and sincerely apologise.
We have contacted you directly with further details regarding your experience and the steps we have taken to address your concerns.
The White Horse Energy Team
Great customer service
Great customer service! I had a delivery query, my call was dealt with efficiently and politely.
24 juillet 2026
Réponse de White Horse Energy
Thank you so much for your wonderful 5-star Trustpilot review.
We're delighted to hear that our team was able to assist with your delivery query efficiently and politely. Providing great customer service is something we take great pride in, so it's fantastic to know that this was reflected in your experience.
If you have a moment, we'd be incredibly grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support and for choosing White Horse Energy.
Kind regards,
The White Horse Energy Team
Always delivered on time.
Always delivered on time.
Always dry and easy to light.
Just a good reliable company.
Fair prices too
20 juillet 2026
Réponse de White Horse Energy
Hi Mike,
Thank you for your fantastic review. We're delighted to hear that you've consistently found our deliveries to be on time and our logs dry and easy to light.
It's especially rewarding to know that you consider us a reliable company offering fair prices. Feedback like yours means a great deal to the whole team and reassures us that we're delivering the service our customers expect.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to serving you again in the future.
Kind regards,
KM
Rubbish delivery experience
Pellets are great but sadly, yet again, delivery was a problem. Bags had slipped sideways on the pallet so couldn't be unloaded by the driver. What a palaver.
24 juillet 2026
Réponse de White Horse Energy
Hi Nicola,
Thank you for taking the time to leave your review. We're really pleased to hear that you're happy with the quality of our pellets, but we're very sorry that the delivery let you down again.
We completely understand how frustrating it must have been to find that the bags had shifted on the pallet, making it impossible for the driver to unload it properly. What should have been a straightforward delivery clearly became far more difficult than it needed to be, and we sincerely apologise for the inconvenience.
Your feedback is important to us, and we'll be sharing your comments with both our warehouse and delivery partner so we can look into how the pallet was stacked and help prevent this from happening again.
Thank you again for your honest feedback, and we hope we can provide you with a much smoother delivery next time.
Kind regards,
KM
Quick and easy ordering process
Quick and easy ordering process, Customer service good when I called with a query.
19 juillet 2026
Réponse de White Horse Energy
Hi Joanne
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you found our ordering process quick and easy, and that our customer service team was able to assist you with your query. Providing a smooth experience and helpful support is something we strive for every day.
We truly appreciate your feedback and look forward to serving you again soon!
Kind regards, ML CS Manager
BROKEN PROMISES
VERY UNHAPPY PAID FOR PREMIUM DELIVERY AND KEPT GETTING NUMEROUS STORIES YET NO LOGS
17 juillet 2026
Réponse de White Horse Energy
Dear Mr. Sopp,
I would like to sincerely apologize for the experience you had with your recent order.
After speaking with you, I completely understand your frustration. You paid for premium delivery with the expectation that your order would arrive on the specified day. Unfortunately, not only did your order arrive the following morning instead, but there was also a lack of communication to keep you informed of the delay. We recognize that this did not meet the standard of service you expected or deserved.
Thank you for taking the time to speak with me and for sharing your honest feedback. We truly appreciate you explaining what went wrong, as it helps us identify where we need to improve. Your comments regarding the poor communication have been taken seriously, and we will use this feedback to ensure we provide a better experience for our customers going forward.
I also want to thank you for your understanding during our conversation and for the positive feedback you gave after we spoke. We genuinely appreciate the opportunity to address your concerns.
Please accept our sincere apologies once again. We value your business and look forward to providing you with the excellent service you expect and deserve on your future orders.
Kind regards, ML CS manager
Always a pleasure ordering from you.
Always a pleasure ordering from you.
Quick easy and value for money.
24 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that ordering from White Horse Energy is always a pleasure for you. It's great to know that you found the process quick, easy, and good value for money.
If you have a moment, we'd really appreciate it if you could share your experience on our Google Reviews page too: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for your continued support, and we look forward to serving you again soon.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your kind review and for choosing White Horse Energy.
We're delighted to hear that you were happy with both our service and products. Customer satisfaction is very important to us, and it's great to know we've met your expectations.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you once again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your review and for choosing White Horse Energy.
We're pleased to hear that you found our prices competitive and that your delivery arrived promptly. It's especially great to know that the delivery driver was helpful, as we always strive to provide excellent service from order to delivery.
If you have a moment, we would be very grateful if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you in the future.
Kind regards,
The White Horse Energy Team
The wood seems good as was the ordering…
The wood seems good as was the ordering experience. What needs to be improved is keeping the customer informed during the delivery process, I thought this was poor
20 juillet 2026
Réponse de White Horse Energy
Thank you for your review! ⭐⭐⭐⭐
We're pleased to hear that you found the ordering experience straightforward and that you're happy with the quality of the wood.
However, we're sorry to hear that the delivery communication did not meet your expectations. We understand how important it is to keep customers informed throughout the delivery process, and we appreciate you highlighting this area for improvement. Your feedback is valuable and will help us continue to improve the overall customer experience.
Thank you for taking the time to share your thoughts with us. If you have a moment, we would be grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your feedback, and we hope to serve you again in the future.
Kind regards,
The White Horse Energy Team
Prompt and efficient delivery
Prompt and efficient delivery. Product exactly as described and well packed.
12 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the prompt and efficient delivery of your order. It's great to know that the product arrived exactly as described and was well packed for transit.
We really appreciate you taking the time to share your experience. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Fast service at competitive price
12 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast service and competitive pricing. Providing great value alongside a smooth and efficient customer experience is something we strive for, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent service.
12 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you received excellent service. Providing our customers with a great experience is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Was punctual and very helpful
19 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that our delivery service was punctual and that our team was helpful. We know how important reliable service is, so it's great to know that your experience met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast delivery, competitive pricing, and hassle-free service. Providing great value and a smooth customer experience is something we strive for, so it's wonderful to know everything went to plan.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
My purchase was very good
My purchase was very good. I received everything in time only 2 days after I placed my order the driver called me to inform about the delivery and everything went smooth. Good service and a product with a good quality. I will order again next year.
17 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were so pleased with your purchase and overall experience. It's great to know that your order arrived within just two days, that the driver kept you informed about the delivery, and that everything went smoothly from start to finish.
We're also pleased to hear that you were happy with the quality of the product and the service you received. Knowing that you plan to order from us again next year is the highest compliment we could receive.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again next year.
Kind regards,
The White Horse Energy Team
A truly fantastic service
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate of Ash logs...
9 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a positive experience with us, from finding the right logs on our website through to placing your order and arranging delivery. We work hard to make the whole process as simple and straightforward as possible, so it's wonderful to know that everything went smoothly for you.
We're also pleased to hear that you're enjoying your Mega Crate of Ash Logs. Thank you for your kind words and encouragement—they mean a great deal to the team.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the service you received. Providing a great experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our service to be very efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know that we delivered on that for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent product quick delivery easy…
Excellent product quick delivery easy to order. Really pleased gone back to using palletways to deliver. Drivers are amazing really helpful and u can book delivery day online with them
16 juillet 2026
Réponse de White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the quality of the product, the quick delivery, and the ease of ordering. It's especially great to hear your positive feedback about the delivery service.
We're pleased that the delivery experience met your expectations and that the driver was so helpful. Being able to book a delivery day online is a valuable convenience, and we're glad this helped make the process even smoother for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.