Wickes - Borehamwood Avis 

Just been to wicks in Borehamwood and a gentleman called Jason was so helpful. His customer service skills were outstanding. He saw I was struggling with the click and collect so helped me with the process he made a stressful situation calm. Thank you Jason.

I recently had the pleasure of shopping at Wickes in Borehamwood, and I wanted to share my positive experience, particularly thanks to a colleague named Sulhill. From the moment I entered the store, I was greeted with a warm welcome. Sulhill approached me with a friendly demeanor and offered to assist with my inquiries regarding kitchen products. His knowledge was truly impressive; he provided detailed information about various kitchen appliances, materials, and design options. What stood out most was his genuine enthusiasm for helping me find the right solutions for my needs. He patiently answered all my questions and even offered personalized recommendations based on my preferences. Overall, my shopping experience was greatly enhanced by Sulhill’s expertise and friendly attitude. I left the store feeling well-informed and confident about my choices. I highly recommend visiting Wickes in Borehamwood

Come into Borehamwood store to buy paint a staff called Kian was very helpful in choose what paint I needed. He's help me choose my paint brush and roller. The staff members in the store are always helpful and Friendly

Jason helped me to choose my flooring and he was very knowledgeable. He put through my delivery and it was delivered on time and in prefect condition. Thank you Jason

Leonie, the designer was excellent and very patient! The bathroom installation has been done very well, everything kept very clean. Bathroom looks beautiful.

Paul Hart visited me with a smile and made me feel very comfy from the start.
He was very chatty and quite funny too.
He was very professional and knows his kitchens.
As i was on a budget, he worked with me to meet that.
My first kitchen was from Wickes 19 years ago and has actually lasted very well till now. Look forward to my next appointment and hopefully a lovely design to go with it.
Thank you Paul

Bought a kitchen from Paul at Borehamwood, the service was outstanding, he even met my fitter to go through everything to make sure it went to plan

Excellent service for a complete bathroom re-fit from designer Suchita & colleagues at Wickes Borehamwood. No new bathroom is cheap but this felt like real value for money given the problem-solving, customer-focused approach, with expertise and great product knowledge rather than a hard sell. Good range of quality products. I used the Wickes recommended installers who worked hard & were very professional, checking all details with me as they went along. I appreciated having the customer service centre available by phone & email to organise delivery (6 deliveries on the same day), pro-actively check up on progress and arrange removal of skip bag, very friendly & efficient. (NB. Fortunately there were 2 of us at home on delivery day, some of Wickes' suppliers really do only deliver heavy items to the front door.)

Altin I am so grateful to this gentleman.
So helpful and kind

Dulcy was very supportive with service on maybank holiday mon, to us ;buying & sellingretractable hozelock garden reel from her experience.She was happy to order the reel for delivery tuesday.Well done Dulcy and Wickes ,i'll be returning again🍻🥰

Do not buy your Sika brick and patio cleaner at Wickes, they are charging £13.00 for 5 litre go to builder depot where it is only £3.59 for 5 litre, I was under the impression that Wickes were the better value of the sheds, maybe they used to be, I’ll be looking around in future.

I couldn’t find what I needed but Jason stepped in, found everything quickly and also gave some advice on how to fix it. Great service, friendly with a smile :-)

I was looking for something very specific - a small bolt for my greenhouse - and couldn't find it on the shelves. Dulcy went out of her way to help me. She had a hunch what I needed was there and searched until eventually she found it. I had already failed in another shop, so was really grateful to her. Plus she was extremely friendly and we had a good laugh about it all. Excellent service all round!

Terrible for disabled you got workmen in vans parking in all the disabled bays with no badges.
Hard for us with mobility issues
Complain to the store they do nothing

I had my bathroom fitted last year.
It’s still under warranty.
Had a leak under the bath and couldn’t get hold of anybody to come and fix it.
Customer service absolutely poor

Rating should be 0
Had a 500 3 draw base unit delivered but it arrived incomplete. Wickes will not replace the missing part. They scam you into buying another unit so I can complete my draw cupboard.
Can not replace or buy missing part from order unless I purchase a complete unit. I have spent over £10k in the last 18months poor business and customer service I will not continue with my £33k new kitchen I will be taking my services else where, all for the sake of missing draw.

Update reply from Wickes. Nothing is mention what they are going to do about it, only to say they appreciate my review 😂😡
Reply from Wickes
An hour ago
Hi Pamela, We appreciate you bringing this to our attention. We regret to hear that a part was missing from your unit and you were unable to purchase it separately. This is not the standard we aim for. Thanks for taking the time leaving your review. -JL

Just been to Borehamwood store
Met with member of staff, Jason, who helped me with a small problem to do with nuts and bolts
A real gentleman
Always good to come to Wicked!!
Thanks
A M Taylor

Sue was brilliant - would use her and highly recommend her

We were served by Suhail. He was incredibly obliging and helpful and went out of his way to help us choose and to advise us.
He answered all of our questions and should be highly commended for his communication skills and helpfulness

I visited 3 different suppliers in last week and found Wickes designer is best. They are the ones who provided their professional advice in planning whereas others just showed what they got and left for us to design or just copied what we got.