Wickes - Cricklewood Avis 

Sabry was amazing! I was a challenging and indisisive of what I wanted and he was brilliant and guided us in the right direction, amazing person thank you so much 🤩

Sabry was fantastic helpful and professional. Thank you for your service

We were flooded last year , our kitchen was completely flooded and ruined .
After receiving compensation funds we contacted Wickes. Miryan came to our house and toak measurements as well as giving excellent advice about changes to be made. We then went to the Wickes and Miryan helped us re design the kitchen of our choice . She was extremely friendly and knowledgeable and made the whole experience pleasant and easy . Highly recommended, very professional and friendly service

I went into Wickes and the lady that greeted me was fantastic! She was new, it was her second day by the way, but she was so intuitive and on point. Me and my partner were looking for a kitchen for our new apartment and we will be coming back for her service in January as she showed us everything! Her name was trina? Her customer service was phenomenal, Thank you guys & especially her for your service & support.

Unbelievable service from Sabry Ali at Wicks Cricklewood. He was so attentive and helpful in designing our new kitchen providing support from start to ordering and even after. Thank you to him especially!

Excellent service from start to finish. Woikdcrecomjend Sabry any day

Been visiting Wickes - Cricklewood for many years and pretty much must have interacted with majority of its staff members. One staff member particular stands out is Udel! She is incredibly kind and patient. Genuinely cares and offers help. Yesterday, an elderly customer couldn't find an item and thus was looking for help - he approached Udel and she happily helped him out with care and courteousness! At the checkout counter Udel was all by herself servicing a fairly long que. Despite the workload, she was incredibly calm and showed genuine care to each customer! Udel, you are a kind soul and thank you for all the hard work you put in.

Was served by Bhuv today and he was fantastic. He helped me know exactly what was required to complete my job, he helped me get it at the best price and I honestly would not have been able to do It without him.
He is an absolute asset to the company and store, I would visit again without hesitation. Lovely man!

Had an amazing experience at your branch in Cricklewood. Currently in process of getting my bathroom renovated and doing some window shopping to get the ideas flowing.
Was approached by one of your managers (cant remember his name, I think it’s Roy) who had asked if i needed any assistance. He spent time with me going though the many options that could be available, went though the different services available and whilst doing this, he was also helping other colleagues and customers without making me feel as if i was wasting his time. I am a few months away, but will definitely be coming back to get my bathroom done

I went to Sote today and Mr Bhuv made my day, one of the most if not the most proactive, commited, respectful and helpful guy i have ever met and also he was very patience to answer all the questions I had. 100% this guy brings light to this Store and he is also very polite and professional

Sabry Ali - excellent service. very kind and helpful

Nobody answers the phone (: Is 020 8450 9025 the correct number?

The appointment for a kitchen design was cancelled at last minute with a promise of getting back to me with a new time and date. Total silence since. Not intending to try again. Very poor.

An outstanding service by Sabir and his team. So much so that we’d like to keep them for ourselves but Wickes got there first.

Sabir took us through due diligence, supported the clean up activities where Wickes Customer Service did not and took absolutely care through the installation process. 10/10 for all his efforts and their dedication to the job.

I bought two bathroom suites from Wickes in January 2025. The shower in one of them has recently developed a fault - the shower head leaks from the sides. No problem, I thought, we have a two-year warranty.
Wickes, however, told me that I had to refer my issue to the manufacturer, Mira Showers. I did so and they told me that they classify the shower head as a 'fitting' and so it has only a one-year warranty - now lapsed - and I would have to buy a new one (£105.65) (and pay someone on top of that to have it installed, I suppose).
So, beware. That two-year warranty may be as leaky as the showers they sell you.

I ordered a delivery of paint from Merton branch of Wickes, Cricklewood was the store that delivered to me in Oxford Street. The staff at Merton was very helpful, Craig and John were a delight. Delivery was via Cricklewood, the driver, Mr Chris was exceptional. Polite, friendly. Great customer service

My experience with Wickes has been horrible from beginning to end:
- The designer measured things incorrectly and ordered maybe 50% of the material that was actually needed, including clear oversights such as only ordering 2 wastes for 2 basins and a bathtub, or ordering a radiator without valves.
- The order was split across 5 or 7 deliveries, which Wickes do not update you about. There is no telling when things will arrive, what it will be, or whether you will be told about the delivery at all. A week into the installation, we were still finding out about missing deliveries and chasing lost items. Wickes refuse any responsibility for this, because, "The item comes from a supplier." Yes, but I gave my money to Wickes. Wickes is responsible for the delivery and installation of my bathroom. Why do I have to call a customer support number to find out that a supplier delivered something to a pickup point without informing anyone?
- Approximately 30% of the tiles arrived damaged and unusable. Two days and four phone calls later, I still have no idea whether I will ever receive replacements.
- Bottom line, having your bathroom done by Wickes is more effort and more stress than just doing it yourself. Unbelievable.

Wickes in Cricklewood have an unfortunate situation in that the landowners have imposed on them a parking control firm (G24) who by design or accident will give you a parking ticket if you go to the store more than once in a day (ie they pretend you were there for hours, when you weren't). We got the ticket too late to appeal it, the parking people sent it straight to debt collectors who wouldn't discuss it, and it looked like that was that. However Wickes Customer Service intervened and got them to cancel the ticket. They didn't need to do that, but they did. I shall definitely be going there again!

I ordered 2 sheets of MDF online. One got delivered full of scuffs, scrapes and marks. I raised this with the delivery driver, he dismissed me and strolled off into the abyss to his next job. I emailed Wickes customer service with photo evidence, and what followed was some of the worst customer service I've ever experienced. Wickes asked me if I wanted a refund or replacement, I responded in 20mins over email to ask for a refund. Wickes then ignored me for several weeks, despite me chasing. This was over Christmas, but to suggest this is an excuse is pathetic. In customer service software you can set up basic email triaging rules such that if someone goes on holiday and an email goes unanswered, the email gets picked up by someone else. Wickes of course haven't bothered to think about this. When the customer service agent got back from her relaxing month-long Christmas sojourn, she emailed me to tell me that the shop that delivered the MDF to me would contact me. They did, I got a call from someone who sounded like he was calling his mate to arrange a Friday night cinema trip. He asked me "when did you first contact Wickes?" I gave him a date, and he said "ok, thanks, bye". What on earth was that? I followed up with Wickes customer services and expressed my disappointment that the issue remained unresolved despite about 10 email interactions and a bizarre phone-call (and over a month had passed). Wickes haven't bothered to respond. Nothing short of truly disgusting treatment. I've raised a card dispute with Natwest, for the handsome sum of £28. Have some decency - without your customers you wouldn't exist.

Shahin Aziz was very friendly and was very helpful in helping designing and guiding us through every step! Thank you!