Wickes - Edinburgh Avis 

I had two bathrooms renovated by Wickes, and I regret my decision. There have been multiple issues, with several items needing replacement within just a few months. Additionally, I encountered hidden charges of £500 and a lack of customer service support, which made dealing with them incredibly stressful. I have not received any response from their executive team, nor have they addressed my complaint through the ombudsman. I do not recommend Wickes.

Cheery helpful service. Always very happy with the service provided. Been a regular customer for years.

I came in to Wickes to look for ideas for my new bathroom. I was greeted my Monika who was very helpful. Monika came out to my house the next day, measured up, listened to my ideas and then created a mock drawing online. I then returned to the store to discuss which items I liked/didn’t like and the. She drew up the costs for me. From the start to finish of this process she was so very helpful and not the “usual pushy salesperson”. Although I have decided not to use Wickes for my refit I wouldn’t hesitate to recommend them again. I came from a recommendation from a neighbour and wasn’t disappointed!

Very pleasant staff and vet helpful. Fraser

Just been into Wickes Edinburgh (close to Murrayfield). The store manager & staff are absolutely brilliant, very, very helpful, knowledgeable and willing to spend time helping you solve your issue and providing advice. For a non DIY person this is exactly the sort of help i require. Thank you.

Just ordered kiln dried sand from wickes this morning using click and collect. Great experience- items available and once authorisation code accepted the sand was taken out to my car and loaded in by Bob. Great service. Thanks Bob for your great customer service.

Bob was very experienced and welcoming, perfect customer service skills

Bob was amazing

Told us about trade discount and saved us money of our shop great customer service

Great service and very helpful

I am trying to complete a renovation to a property so I came in looking for attention and I received it from one of your employees, I think that her name is Vicky. She was a great help but she called her boss over when she wasn’t sure. She introduced him as Morton and he went over everything that I would need to do

I went in and the staff were very friendly and helpful

Wickes had everything I needed as always. The staff are polite and very helpful. I would highly recommend this store. “Stevenson Road” it took me about 10 minutes tops to get everything I wanted with help from the staff.
10/10

We’re quite new to Edinburgh and recently bought a house where we plan to install new flooring. As we have no prior experience with this kind of project, we only had a rough idea of what we wanted — tile for the kitchen and bathroom, and laminate flooring for the rest of the house. We visited Wickes with a list of questions, and the manager, Morton, was incredibly helpful. He patiently explained each step of the flooring process, including how to choose the right materials (such as the ideal thickness for water resistance and types of underlay), what Wickes has available ... etc His advice was very practical, and we left feeling much more confident about how to move forward with our project using Wickes' support.

ENDED UP BEING MUCH PRICIER THAN ORIGINALLY ADVISED.

In store service from kitchen designers was great, they accommodated our requests and guided us through the different options available.
However, pricing was tricky. We were offered an installation price for the kitchen and then an additional guide price for specialist works. We were aware that this was a guide and it might increase. When the fitter came to our home to inspect the kitchen we were offered a revised quote, higher than the original, but within expectations. We hoped this quote would be closer to reality since they had inspected the kitchen, but prices ended up spiralling out of control (three times the original amount for specialist works!) due to items like relocation of electrics and cutting of porcelain tiles, which were counted as (a very pricey) extra but that we would have expected to be included as part of standard kitchen works, or at least not so expensive. Also we feel Wickes didn't inform us clearly that their initial price included only small ceramic tiles, and anything departing from this was extra. At this point we had no other choice than to continue the works and accept whatever invoices came our way.

To sum up, kitchen looks fine but experience was disappointing due to the much higher than anticipated costs. It would have been appreciated if Wickes had made us aware since the beginning of the potential hidden extras and clearly state items not included in their initial pricing.

Staff member

We were looking for a new kitchen and had Paula helping us with the process. From start to finish I can’t fault the service. Paula listened to our ideas and made helpful suggestions to make the design work. She provided two detailed quotes and gave lots of options. Paula was friendly, helpful and professional. Very happy.

I have never been in before as I thought it was just for tradesmen. The staff were friendly and helpful

Absolutely appalling service yesterday from the manager Morton, or possibly Moron, how to hack off a customer who was planning to buy a Chester Kitchen . Rude, obnoxious, unapologetic and frankly not fit to do the job!!!!

Ordered 10 bags of builder's sand on 17 May. Delivery was due on 21 May. I was out of the house for around 30 mins and that is when they said they tried to deliver it! There was no card left to say anyone had been to the house. I waited and waited, still expecting it to turn up and then when checking emails later I saw a 'delivery failure' message. When I checked tracking it said attempted delivery at 17.24 but also delivered back to depot at 17.24. Customer service takes forever and so I've now sent 3 emails trying to get a new delivery date! 26 May and still no date for delivery - meanwhile I can't finish the job I started. Really poor service and will not buy from Wickes again.

Purchased a bathroom in store back in March, great in store experience with really helpful advice on the design, delivery was great and well communicated….however waited over 3 weeks for installer to come out to assess any other work required and cost involved (although don’t believe he did the correct checks) Install was suppose to start last week (completed next week) however installer was a no show after 11 calls & a chat via twitter Wickes have no update or idea what’s going on and tomorrow would be day 5 of install