Wickes - Halesowen Avis 

Can't complain, friendly. Better than up the road.

We arranged a home visit with Joanna and she was very pleasant and knowledgeable , she was very patient and understood exactly what we wanted .We changed the design a couple of times over email and in store and Joanna was very accommodating for these changes and it never phased her . First time we have ever designed and purchased a kitchen and couldn’t have had a better experience with Joanna to be honest . Can’t wait for it to arrive !!

On arrival was greeted by kitchen advisor who asked what type of kitchen I was looking for . He was very informative on the kitchens that were available. He did an excellent plan of the units I choose considering my kitchen measurements weren't very accurate .

Joanna McCormack a Design Consultant in Halesowen was very professional and very helpful with kitchen design.

I’ve been to this store a few times and one impartially person has served me a few times called Jayne. She is always smiling, so friendly and always willing to help. She is a credit to the wickes team 😃

I wanted to leave positive feedback about the service I received from Debbie at your Halesowen Store. Super helpful and was kind enough to guide me around the store finding the products I needed. Wasn't having the best day so was really pleased with Debbie's friendliness, product knowledge and advice in regards to what would be best suited to my decorating needs. Had a positive experience.

Thanks

My local branch in halesowen has some brilliant staff working there expecially Jayne and Debbie,who had been very helpful with a complex refund.

Jayne was really helpful and cheerful and credit to the store! Thank you!

We arranged online for a home visit for a quote and plan. Paul Potter from the Halesowen branch came out and we dealt with him from start to finish. From
the minute we met Paul we felt we were in a safe pair of hands. He prepared the plan and quote and even when in store and I wanted more time to think about it, Paul never tried to force the sale. We went back again and have bought the kitchen with all the appliances and would like to thank Paul for all of his help. I would definitely recommend him.

Plumbing is not my thing. Yet I was tasked with getting some parts.. looking lost surrounded by people who obviously knew what they were doing....I thought honesty is the best policy..let's find a friendly face. Enter Debbie....I think she recognised the lost look on my face. But took the time for a cheery hello, U ok....can I help....I showed her and badly explained what I was after....we had a moment of both knowing it did not help the cause. But rather than make me feel stupid or pass me on. Took the time to look with me...we chatted ...we found what I needed. She helped turn a nightmare for me visit into a pleasant experience. A credit to the store. Calm, caring, understanding no rush....had a laugh with me. I feel I have a new friend in store!!! Thanks Debbie.

Paul Potter at Halesowen branch was very helpful in store with our first enquiries 4 a new kitchen and was always quick to respond to any email enquiries we had. He provided a design we were happy with and explained everything to us. All in all a good experience, so thank u Paul.

Very good customer service
Lovely stuff

All the staff are really helpful nothing is too much trouble

Customer service by the manager was disgusting. I needed help take metal beading to my car as I had a toddler with me. The manager refused to help me and said he'll be happy to refund that item. This is horrible behaviour from wikes stores.

Paul was absolutely brilliant start to finish and extremely knowledgable. We give him a rough idea of what we wanted and expertly guided us through designs and ideas which best suited our needs which we are over the moon with. Overall great experience and would definitely recommend using paul with any design.

Terrible, zero communication, complete waste of time!

Was looking to get bathroom designed and installed by Wickes Halesowen. First off our home appointment got cancelled last minute (understandable) then got rearranged and went fine, no issies there.

Made an appointment to go in and view the design. It came up as a different person so called to check this would be ok and was told there was no problem. Turn up only to be told it had to be with the same person and no design had been uploaded (after over a week as we were on holiday). Rebooked for the earliest possibility. Turned up only to be told that memeber of staff was off on long term sick now and had been for nearly a week.

No phone call or email to let us know. 2 wasted trips and both times told that the manager should have contacted us to let us know. If they cannot handle organising the planning phase I dread to think what would have happened should they have got the job!

My husband and I have just visited Wickes Mucklow Hill and the young girl Leagh was so helpful sorting out tiles for us was so pleasant and polite thank you so much . Hopefully the order will turn up as booked fingers crossed

I have been waiting over a month for a refund and despite many phone calls and emails I'm being ignored by Paul Morris the store manager. The only reason a refund is required is because weeks after taking my money Wickes informed me they could not supply the shower I ordered. I'm currently over £500 out of pocket and I'm appalled by how I've been treated after spending so much money with this store.

We had a bathroom installed with Wickes in December 2024 - we flagged issues with the installer and gave him the opportunity to fix/rectify the issues in January 2025. He did not do this - we had to then wait for an installation manager to come to look at the issues in March 2025, who agreed to corrective action and a refund for work that was not completed (i.e. the installer was supposed to level the floor, and instead tiled over 4 layers of laminate).

We are now in September, and still waiting for corrective action and a refund. Currently, we have grout that will not dry out and is growing black mould (no matter how much we clean it), holes in the grout all over the bathroom (that water is leaking into), un-even floor tiling (very poor quality), a bath tiled with sharp corners (which is not what we asked for, as we have 1 year old and a 4 year old), a loose tap, and a toilet that does not flush (flush plate not fitted properly and has disconnected). We paid over £10,000 for this bathroom - and it is beyond belief we do not even have a toilet that flushes.

I have sent several e-mails to customer services and customer relations (head office), which are being ignored - the last contact I received back from them was an e-mail at the end of June 2025, confirming the corrective action and organising to send a bath panel for re-tiling (which has been sat in our living room since July 2025). I will be contacting the Furniture and Home Improvement Ombudsman this week, if they do not get back to me.