Wickes - Halesowen Avis 

We had a bathroom installed with Wickes in December 2024 - we flagged issues with the installer and gave him the opportunity to fix/rectify the issues in January 2025. He did not do this - we had to then wait for an installation manager to come to look at the issues in March 2025, who agreed to corrective action and a refund for work that was not completed (i.e. the installer was supposed to level the floor, and instead tiled over 4 layers of laminate).

We are now in September, and still waiting for corrective action and a refund. Currently, we have grout that will not dry out and is growing black mould (no matter how much we clean it), holes in the grout all over the bathroom (that water is leaking into), un-even floor tiling (very poor quality), a bath tiled with sharp corners (which is not what we asked for, as we have 1 year old and a 4 year old), a loose tap, and a toilet that does not flush (flush plate not fitted properly and has disconnected). We paid over £10,000 for this bathroom - and it is beyond belief we do not even have a toilet that flushes.

I have sent several e-mails to customer services and customer relations (head office), which are being ignored - the last contact I received back from them was an e-mail at the end of June 2025, confirming the corrective action and organising to send a bath panel for re-tiling (which has been sat in our living room since July 2025). I will be contacting the Furniture and Home Improvement Ombudsman this week, if they do not get back to me.

There was no intention of her doing it she wasn’t interested how can you just say £8000 it’s a very small kitchen that’s rubbish

Great one to one experience With Paul Potter. Very friendly service.

Paul Potter served us.

He was very knowledgeable and set our room up on CAD. Listened to our design and gave us a visualisation so we could see the finished room.

I had a 'returns' situation which could have become messy as it was an online order.
Sonia used her exceptional customer service skills, in addition to her apparently natural desire to be helpful and resolve problems, without fuss. She did this whilst juggling several other difficulties. She is an asset to the business.
Local management have obviously nurtured a good working environment as Jayne on checkout had the same kind professionalism. Well done all.

Tahera Rahman is brilliant. I was very nervous about replacing my old kitchen - it seemed such a massive task - but from the moment we spoke in the Halesowen showroom, it felt like a friend helping. Nothing was too much trouble - Tahera answered messages and came out to my house to review measurements when I was unsure. Tahera works really hard - in fact I had to tell her off when I found out she had made an apt with me on her day off! She was encouraging but not pushy...I love my new kitchen and I am thankful to Tahera for holding my hand throughout.

Paul Potter from the Halesowen store was amazing. He helped me every step of the way with ordering my new bathroom. He's very professional, knows the products inside out and guided me through the whole process. I have used Paul several times now and wouldn't hesitate to recommend Wickes for service, quality and value.

I am utterly appalled by the level of disorganisation and sheer disregard for customer time demonstrated by Wickes. My experience with their kitchen measuring service has been nothing short of a farce, marked by repeated incompetence and a complete absence of accountability.

The first appointment, scheduled for 21 June, was abruptly cancelled just half an hour before it was due to take place. No meaningful explanation was provided, only a vague message that someone would be in touch to rearrange. I gave them the benefit of the doubt and rescheduled for 29 June. That, too, was a waste of time. No one turned up. No courtesy call. No apology. Nothing. It was as if the appointment had never existed.

I decided to try one last time, giving Wickes yet another chance to redeem themselves. The third appointment was set for 6 July. Once again, nobody bothered to turn up. Not even the decency of a phone call. I had arranged my entire day around this visit, only to be left waiting like a fool for the third time.

This is not just poor service. It is shambolic. If Wickes cannot manage the basic logistics of a home visit, how on earth are customers meant to trust them with something as significant and costly as a kitchen renovation? The arrogance of wasting people’s time repeatedly without any form of redress or explanation is disgraceful.

I am now left with the distinct impression that Wickes simply does not value its customers. Their systems are clearly broken, and their communication is abysmal. I would strongly caution anyone considering their kitchen service to think again. Reliable they are not, and respectful of your time they certainly are not.

An utter shambles from start to finish. Wickes should be ashamed.

We had a fantastic experience and it was all thanks to Paul Potter. From picking out our kitchen, to planning, right down to payment and finance, he was a wonderfully candid, transparent and friendly person. Listened to our questions and concerns, clarified everything, and more.

We were looked after by Paul Potter at the Halesowen Branch. Paul gave us exceptional customer service from start to finish.

Paul potter from the halesowen store has been amazing from start to finish. made our vision for our family kitchen a reality,he explaned everything in detail to make sure we was happy with everything.would definitely recommend him.thanks again paul your a superstar **

Tahera is a great design consultant, very helpful and friendly.. was able to answer all my questions efficiently..

Hi, been coming to wickes for over a year I buy my material for my business. It’s a great store and very helpful staff especially Sonia, if I need a enquiry of anything she’s always sort it out, very helpful and very polite, always got a smile and always happy👍

£33 FOR 20 SQUARE mts OF PREMIUM GROUND COVER MATERIAL.....MY LIGHTS WERE ON , BUT NOBODY IN....ONCE BIT AND ALL THAT JAZZ....HALESOWEN.....

Tahera has been so helpful throughout the whole process with our new kitchen.
Very down to earth and have been able to ask any questions and got all the answers.
Our dream kitchen looks like an actual dream

My initial consultation with Tahera Rahman was about a new kitchen. I was so impressed with the design she did for me, her professionalism and quality of work that I decided to get a complete bathroom refit from Wickes too, and again Tahera worked with me to bring my vision to life and design my dream bathroom.
Nothing has been too much trouble for Tahera, she’s been proactive in her contact with me, regularly checking in to make sure everything is going to schedule and making sure I’m happy with everything. She’s gone above and beyond to ensure a great customer experience, and this along with the fantastic designs she’s done for me is why I would recommended anyone to use Wickes
She’s a credit to the company, it’s been great to work alongside someone who is genuinely passionate about their work, is friendly and personable and is fantastic at what they do!
Would highly recommend

Really pleased with the help and guidance Paul Potter from the Halesowen store, has given us, when picking our bathroom and we can’t wait to have it fitted

Paul Potter was hugely knowledgeable and helpful. He was also very patient with us so we never felt rushed or pushed when making our decisions about our new kitchen. He listened and really picked up on the things that were important to us and therefore made excellent suggestions. We were delighted with the service. Thank you, Paul.

Paul at the Halesowen branch has been very helpful, knowledgeable and accommodating when planning and costing out our kitchen design. We have chosen to also have our kitchen fitted by Wickes, so I now hope the fitters standard and attention to detail, lives up to the service we have had so far from Paul!

Great experience buying a new kitchen, they made it so easy and were never pushy. Thanks to Paul Potter for his advice and professionalism during the whole process