Wickes - Hendon Avis 

I went at the end of last year to help my mother-in-law choose a kitchen at Wickes in Hendon. They were super helpful and happy to run us through all the options and try and give us a good price. The problem started once we needed to contact them after this. We we were told by our builder not to use the square profile worktops as they split very easily and this was also reflected in the reviews. So a couple of weeks before delivery I let them know that we didn’t want the worktops anymore and we would source our own. I was told to still accept delivery of them and that they would then be collected and refunded. Only now two months later after having to harass the store staff have they managed to do so. Trying to get through to their customer services on the phone is absolutely impossible. There is an hour wait at a minimum I have never actually successfully got through. One of the cupboards is the wrong height to give clearance for the gas hob that we decided to get. They now won’t return and refund the doors for this cupboard and want us to purchase a very expensive replacement. I have had to email and call endlessly to get any response from them and even visit the store and now I have to take time off work to go back to the store even just to get a refund for the worktops.
Update: no response from Wickes, I went to the store yesterday and was left waiting an hour to speak to them, they had the cheek to charge me £50 to collect the worktops that I told them I didn’t want and then try to charge me full price for a replacement cupboard

Horrible after sales service , purchased the sofia cream kitchen and two doors have cracked from the bottom, the hendon store said 10 years warranty and customer services say 5 year warranty.
If phone the store they ask you to contact customer services and customer services tell you to contact the store.
Poor knowledge of product number , poor knowledge of whether the item can be still purchased .
These people are quick to take your money . Good luck to anyone trying to even get through to customer service.

We recently purchased our kitchen from Wickes in Hendon, and we couldn't be more pleased with the service we received. During our first visit, Lindsay was extremely helpful, taking considerable time to answer all our questions and arranging an appointment with Kieren, the store designer. Kieren was very patient and thoroughly explained everything we needed to know to help us make an informed decision. By our third visit, we were confident in our choice and purchased our kitchen. Both Lindsay and Kieren were highly professional, and we would happily recommend them to anyone looking for a new kitchen.

I come into the Hendon branch often and the team are always helpful and polite. They always say hello and help me find what I need to complete my customers projects.

Very helpful staff, took the time to help me find what I needed.

Clean store. Staff helpful

As a builder, I’ve been to plenty of suppliers over the years, but the Hendon Wickes store really stands out. The layout is spot on, and they always have the materials I need, whether it’s timber, fixings, or tools. Saves me a lot of hassle when I’m on a tight schedule.

The staff here are brilliant—proper helpful and know their stuff. No faffing about or giving you the runaround; they get straight to the point and make sure you’re sorted. They’ve clearly been well-trained, and it shows.

The manager deserves a special mention. You can tell shes got everything running like clockwork. Hands-on, approachable, and genuinely seem to care about making sure both trade and DIY customers get what they need without any hassle. It’s rare to see that kind of leadership.

I’ll definitely be back, and recommend this Wickes to anyone in the trade.

Customer care top notch! Friendly and knowledgeable staff designed our fabulous kitchen, which we love! Organised everything and even helped us with the colour scheme. Would highly recommend!

As a property developer with a trade account, I regularly buy from Wickes. Last Friday, I went to Cricklewood for weatherproofing tape, which online showed 5 in stock. Only one was available, damaged and heavily taped, though they assured me it was just the box. When I opened it, the product inside was gooey. I took it to the West Hendon branch for a refund, hoping to find an undamaged replacement. They refused to refund the damaged goods even though it was stated “damaged” on the invoice. Furthermore Despite the website showing 14 in stock, they had only two, both damaged. Worse, the staff and manager were rude. My issue with Wickes is less about inventory inaccuracies and more about poor customer service and rude staff.

Dwayne was a great deliver guy and NM made sure we have everything we ordered

The team at Hendon are always so helpful and friendly.

Thank you Niamh (Hendon branch) for organising the quick and efficient delivery of my ladder. The item arrived in good condition and is working well.

Hi Team,

* order number

- 259757

* Details of your complaint with supporting photos

- I bought my kitchen from Wickes 6 years ago and had some problems back then, so they gave me credit. When I tried to use it later, they said it had expired. My wife and I have decided to extend our kitchen, so I went to Wickes again to buy extra cabinets. I need to understand your return policy. What if I order something extra or realize it is not needed?

- Please note the store has only agreed to return the items that were ordered extra by the team member. Please do not misunderstand me; she was a lovely woman. However, I was not told that I would not be able to return any extra or unnecessary items.

- Below items I do not need:

* 147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)
* 147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)

* Actions you’d like us to consider

** Return it and get refund or Exchange it with different items or give me credit to use it in future

148026 CAMD GREY 18mm Decor Wall End (1 item)

148022 CAMD GREY 18mm Decor Base End (2 items)

147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)

147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)