Wickes - Leicester Thurmaston Avis 

Shocking customer service from their kitchen team.

Went into the Thurmaston branch around 2 months ago, not a single member of staff willing to speak to us, just kept saying if you want help book an appointment.

Guess what I tried to book an appointment just for the woman on the phone who just constantly tried to fob me off. She did not want to give us an appointment I was left on hold for 5 minutes whilst she went off to check my options she came back and was adamant we didn’t need an appointment and just said come into store with your measurements. After the first time we went into store and told nothing can be done without an appointment I wasn’t impressed with what she was saying so asked outright why is there a problem in giving an appointment!? More waffle and non answers I got fed up and called another branch. Spoke to a great guy at the South Wigston branch that had excellent customer service and gave us an appointment straight away.

Avoid the Thurmaston branch they don’t give a crap about customer service.

My new bath room was installed by Wickes. Installer said it would take 10 days but it took 95 days. We had lots of problems and when we tried to contact Wickes customer service, they never answered the phone calls or replied the emails. It was a very bad experience. We were very frustrated and upset.
When the completion was done, they offered compensation. They said we would receive compensation in 14 days. It's more than 3 months and we have not received a penny.we called many times and sent many emails but Wickes customer service just didn't care. You keep struggling but Wickes customer service won't help you and they don't care.

Ordered a new bathroom to be fitted. Everything was as to be expected, though the designer under quoted the fitting by over double. Work started on may 28th, took about a week and contractors were very professional and seemed to be experienced. However the tap for the sink didn't arrive with all the other materials, contacted wickes and was told that it would be dispatched by the manufacturer on the 28th of June. 12th July we sent an email asking what's going on and on the 16th receive an automated reply stating that our order was on the way. 17th June it arrived and the next day the guy came round to fit it. (He was great through all this).

So for 51 days we ( a Family of 4 including 2 young children) had no sink to wash in or brush teeth etc, for 8 weeks. We received no communications from Wickes about this issue, no apologies, no recompense. Despite 3 emails asking for updates.

We were hoping to redo our kitchen with them due to the good impression left by the contractors who did the installation, however will have a good look around in the future. After all the money spent this just doesn't seem good enough to just bungle the job over line at the end.

Update 26 August.

Hi Scott H, did you have a chance to look into this yet? I sent the requested information - Max

Normally Wickes products are very good ,but have just bought a Wickes water butt I can say this is the worst product ever, the lid does not fit or lock down the base is next to useless it does not lock together I had to rivet them I will make my own base out of wood, finally the instructions were useless had to go on utube. Avoid this product.