I had an issue ordering online and was told by Customer Service that the voucher I had was in fact classed as a gift card and needed to place an order in a physical store. (Customer Service btw we... Voir plus
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Lisez les avis des autres
I have just been to Wicks Gypsey Lane and was helped by Arzoo who gone great service and went the extra mile to help me load my car with heavy bags of grit. Charming young lady.
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I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... Voir plus
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Went to buy a tool for cutting tiles for a DIY project. Knew nothing of what to buy to do the job JASON came to the rescue - even though the shop was undergoing refurbishment and nothing was in it's r... Voir plus
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À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Luton
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Gipsy Lane, Luton, Bedfordshire, LU1 3JH, Royaume-Uni
- +441582448040
4,8
Excellent
113 avis
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Jason was exceptional!
Jason was exceptional!! He went above and beyond to help!!
I was looking for paints and other bits for my new home and he advised me to get a few more products what would work well!!
He bought my attention to the promo products they had on offer and advised these would be best for my project!
After using this and his recommendation I have decided to purchase more!!
I would definitely be asking for him on my next visit!!
He is a great asset to this store!!!
14 février 2026
Avis spontané
Réponse de Wickes - Luton
Hi Mahesh, Thanks fir taking the time leaving your review. We’re delighted to hear that Jason was able to provide such exceptional service during your visit. It’s great to know he went above and beyond to help you choose the right paints and products for your new home, and that his recommendations including our promotional items made a positive difference to your project. Thanks again for the kind feedback. -JL
Customer Service at its best!
I would like to commend Jason at Luton Wickes. His customer service manner made my visit pleasurable and memorable. He was on the check out. He acknowledged me, smiled, checked to see if I found everything I needed . When he found out that I hadn’t, he was knowledgeable about where I could find the item in the store, which I went back and bought. It made my day. His 2 colleagues on the check out were very kind to and you could see the team work at play. Thank you Jason !
14 février 2026
Avis spontané
Réponse de Wickes - Luton
Hi Carol, We appreciate you sharing your experience at the Luton store. We are happy to hear that a staff member provided excellent customer service and that their helpful attitude enhanced your visit. It is wonderful to hear about the teamwork you witnessed. Thanks again for the kind feedback. -JL
Excellent service
Excellent service, very polite, respectful and helpful.
14 février 2026
Avis spontané
Réponse de Wickes - Luton
Hi Rayhana, Thanks for taking the time leaving your review. We are happy to hear that the service you received in your local Wickes store was the kind of service we aim to achieve in all our stores. Thanks again for the kind feedback. -JL
Thoughtful advice
Sebastian was very thoughtful in sharing ideas and well prepared for the consultation. I felt he understood my needs and advised me accordingly.
7 février 2026
Avis spontané
Réponse de Wickes - Luton
Hi Aman, Thank you for taking the time to share your feedback with us. We are happy to hear that Sebastian was able to listen to your needs and help you out in store. -SM
Decent advice
Went to buy a tool for cutting tiles for a DIY project. Knew nothing of what to buy to do the job JASON came to the rescue - even though the shop was undergoing refurbishment and nothing was in it's right place he helped me choose the right angle grinder and blades with friendly advice and opened up a till to get me through quicker. Also impressed he didn't upsell me and just gave me some 'straight' advice.
17 janvier 2026
Avis spontané
Réponse de Wickes - Luton
Hi Ivan, Thank you for sharing your feedback with us. It is wonderful to hear that you had a great experience in store with Jason and found that he gave you some straight forward honest advice! -SM
Popped into Wickes yesterday to look at…
Popped into Wickes yesterday to look at some worktops and was assisted by Abbi. She was incredibly kind, professional, and helpful throughout. A great experience.
24 janvier 2026
Avis spontané
Réponse de Wickes - Luton
Hi Hasan.
We appreciate you taking the time to leave your review. We're happy to hear that you found your experience great and that our staff member was helpful, kind, and professional.- PP
I visited wicks in gypsy Lane luton on…
I visited wicks in gypsy Lane luton on Thursday and Friday last week met Brian I belive tall male Canadian very helpful even when getting was busy he went out of his way to assist me on both occasions please pass on my thanks to your great member of staff thank you
22 janvier 2026
Avis spontané
Réponse de Wickes - Luton
Hi Mohammed.
We appreciate you taking the time to leave us your feedback. We're happy to hear that a team member was very helpful and went out of their way to assist you. We will pass along your thanks to them.
- PP
Unbelievable service
What a service wow; Jason dealt with me the whole day and then Abi both absolutely fantastic customer service and knowledge of everything I needed, very grateful to have been served by both of them. I cannot even describe how happy I was with everything I got. I am definitely going to be coming back again a lot as I have never been helped as much as I have today.
10 janvier 2026
Avis spontané
Réponse de Wickes - Luton
Hey, thanks so much for sharing your amazing feedback and I'm glad that Jason and Abi were able to help you out in our Luton store! - Dylan
What a breath of fresh air it was today…
What a breath of fresh air it was today on my visit to this wicks store.
No1 they finally have baskets for you to put your items in and not the awful orange buckets! It made shopping an absolute nightmare.
Secondly can I say a huge thank you to Jason, nobody in all my years of visiting this store nobody has ever even said hello & Jason came over helped me get my paint mixed up.
Must be that American service.
10 janvier 2026
Avis spontané
Réponse de Wickes - Luton
Hi, Charlotte. Thank you for taking the time to share your review with us. We4 are glad to see your happy that we now have baskets in store! We are also pleased to see that Jason provided excellent customer service during your visit, helping you get the paint mixed that you required. Thank you again for your valuable feedback. - Scott H
Great Service
I just visited Wickes in Luton - whilst there were very few customer assistances there, I was approached by Jason who was extremely helpful and knowledgeable and made my shopping experience a successful experience.
Merry Christmas to him.
20 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Allan.
We're happy to hear that your shopping experience was successful due to the helpful assistance you received. We appreciate you taking the time to share your positive feedback and wish you a Merry Christmas too!
- PP
Needed help finding several items…
Needed help finding several items ,Jason was an absolute professional . He knew where everything was and was very helpful a d knowledgeable .
5 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hey Mick, thanks for your five-star feedback, and I'm delighted you enjoyed the service from Jason in our Luton store! - Dylan
Initial bathroom consultation.
We had an appointment with our bathroom planner Sebastian last Saturday to get the ball rolling for a refit. Sebastian was very professional, knowledgeable and friendly. He made a number of excellent suggestions - things we hadn't realised or thought off. Or next meeting is in a few days to look at the computer design phase. Can't wait to get going. Excellent service from Sebastian/Wickes. We would highly recommend.
6 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Alan, Thanks for taking the time to share your experience. We are happy to hear you are having such a great experience with our team and that Sebastian has been helpful. -SM
Very helpful
I have not had such a good experience for a long long time, all the staff members were very helpful, in particular the tall strong gentleman with an American accent was particularly helpful, 😁, it makes you want to came back to the shop, why do we shop online, very nice, many thanks.
5 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Max, we appreciate you sharing your positive experience. We're so glad to hear that our staff were helpful, especially the gentleman you mentioned. We look forward to your return visit! -LG
Service from Jason in store was…friendly and helpful for location and selecting correct products.
Service from Jason in store was excellent. Helped locate and advised on best pieces of wood and other items. Excellent!
2 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Duncan, Thank you for taking the time to share your feedback. We are happy to hear you had such a great experience in-store, and that Jason was able to advise you on the items needed for your project. -SM
Was looking for some flooring with my…
Was looking for some flooring with my partner and was assisted by Jason…
What a pleasant chap is all I can say! His customer service was superb! He’s a treasure to the Luton branch! All the years I’ve been going into electrical wholesalers or just building merchants as an electrician I’ve never had service like this it was outstanding.
2 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Luke, Thank you for telling us about your recent shopping experience at our Luton Store and in particular the excellent customer service you received from our colleague Jason. Your feedback is much appriciated. Thank you DG.
It was so helpful for us everything is…
It was so helpful for us everything is in the shop. Especially Jayson who help us for everything we need.
2 décembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Angelito, Thanks for taking the time to leave your review. We are happy to hear that Jayson was able to help you with everything that you needed. Thanks again for the kind feedback. -JL
A store you don't mind coming back to.…
The staff is very helpful and proactive -I was served by Jason, and the store was tidy and clean. Just one comment about the paint sample pots I bought. The name of the shade I chose wasn't printed in any of the pots. I think it's just a matter of adjusting the printed area ... the shades i chose were quite similar but thankfully I could tell them apart once I gave it a second coat on the test paper.
28 novembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi, Thank you for taking the time to share your review with us. We are happy to see that you find our staff to be helpful and proactive and our store to be clean and tidy. We will take your feedback on regarding the sample pots of paint, I do apologise for any inconvenience caused by this. - Scott H
The only DIY store I go in and staff…
The only DIY store I go in and staff actually proactively offer you assistance - very impressed.
Jason actually helped me in a number of ways resulting in saving me money - thank you
12 novembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Barry, we're happy to hear that our team proactively offered assistance and that you saved money. We appreciate your positive feedback and are glad you enjoyed your experience in our store. -LG
Jason and Ellie at the Luton store were…
Jason and Ellie at the Luton store were immensely helpful, with a friendly, professional disposition.
20 novembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi, Brendan. Thank you for taking the time to share your review with us. We are delighted to see that, Jason and Ellie were really helpful, friendly and professional. Thank you again for your kind feedback. - Scott H
Good experience
Jason in the Luton branch went above and beyond today in finding what we were looking for.Also man on till was very friendly.Altogether a good result.Every time we go staff very helpful
20 novembre 2025
Avis spontané
Réponse de Wickes - Luton
Hi Janet, Thanks for taking the time to leave your review. We are happy to hear that Jason at the Luton store was able to help you find everything that you need and all the staff were very helpful. Thanks again for your kind feedback. -JL
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