Wickes - Luton Avis 

113
•
TrustScore 5 sur 5

4,8

Gipsy Lane, Luton Bedfordshire, LU1 3JH, GB

•

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Noté 5 sur 5 étoiles

I had an issue ordering online and was told by Customer Service that the voucher I had was in fact classed as a gift card and needed to place an order in a physical store. (Customer Service btw we... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have just been to Wicks Gypsey Lane and was helped by Arzoo who gone great service and went the extra mile to help me load my car with heavy bags of grit. Charming young lady.

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered click and collect, and asked a member of staff where to collect and he told me to wait in the check out queue. I then waited in the queue and when it became my turn, I said I am there to c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went to buy a tool for cutting tiles for a DIY project. Knew nothing of what to buy to do the job JASON came to the rescue - even though the shop was undergoing refurbishment and nothing was in it's r... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Luton

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • Gipsy Lane, Luton, Bedfordshire, LU1 3JH, Royaume-Uni

  • +441582448040

4,8

Excellent

TrustScore 5 sur 5

113 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(113)

14 656 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The delivery driver named Ajay is very…

The delivery driver named Ajay is very good and helpful he is on time with my order and puts my order where I want them, he is very friendly and good for a laugh

3 juillet 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Leslie, thank you for your five-star review! We're so pleased to hear that your delivery driver provided such excellent and friendly service, ensuring your order arrived on time and was placed exactly where you wanted it. We appreciate your kind words! -LG

Noté 5 sur 5 étoiles

Good shop, very helpful staff

The sales assistant Abi was a great help to myself and my wife when we visited the Luton store after spending a fair bit of money she helped us out with making sure we had all the items we needed and that all the items we did have were properly packaged. Well stocked branch of Wickes, with very helpful staff. Recommended if you are in the area and need some DIY supplies.

2 juillet 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Jamie, we're so pleased to hear about your fantastic experience at our Luton store! It's wonderful that Abi such great assistance with your purchases. We truly appreciate your kind feedback. -LR

Noté 5 sur 5 étoiles

Fence paint purchase

Emily was very helpful helping me to make a purchase using the blue light card.

2 juillet 2026
Avis spontané
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Réponse de Wickes - Luton

Hi James, thanks for your wonderful review! We're so pleased to hear that Emily provided such helpful service with your purchase. We really appreciate the kind words! -LR

Noté 5 sur 5 étoiles

product was easy to order delivered in…

product was easy to order delivered in time scale given.
The driver was polite and helpful. He saw I was struggling bringing in my dustbins and helped me.

4 juin 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Terry, we're so glad to hear your order arrived on time and that our driver provided such helpful service. Thank you for your kind feedback! -LR

Noté 5 sur 5 étoiles

Amazing service

Sebastiano made our bathroom journey so easy, 1 week on from our home visit he has designed and completed on all the requirements. We can't wait to see it installed, thank you.

31 mai 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Megan, we're so pleased to hear your bathroom journey was easy and that all requirements were met. We appreciate your kind words. -LR

Noté 5 sur 5 étoiles

been to Wickes in Luton today to make…

been to Wickes in Luton today to make an order to delivery. Laura took my order, she is helpful and professional.

Would highly recommend.

29 mai 2026
Avis spontané
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Réponse de Wickes - Luton

Hi, Lin. Thank you for taking the time to share your review with us. We're really pleased to see that, Laura, was helpful and professional during your visit to make an order for delivery. Thank you again for your kind feedback. - Scott H

Noté 4 sur 5 étoiles

Bathroom Design Home Visit

The Design Consultant arrived on time and was professional and courteous throughout. We discussed my ideas, his suggestions and overall budget expectations. I would recommend this free service for any size of project.

21 mai 2026
Avis spontané
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Réponse de Wickes - Luton

Thanks for taking the time to leave your review. We're so pleased to hear our consultant was professional and helpful. Thank you for recommending our free service! - AB

Noté 1 sur 5 étoiles

Rude and unprofessional staff

Rude and unprofessional staff , won’t exchange the item coz I don’t have physical receipt, although it’s not mentioned in their terms and conditions, got picture of the receipt which have all the details clearly

1 mai 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Nasrullah, thank you for taking the time to leave a review. I'm sorry to hear that you were unable to return your purchase. Unfortunately we do need the physical receipt to be able to process this. I've sent you a request for more information to discuss this. -LG

Noté 5 sur 5 étoiles

Came to wicks to buy decking and…

Came to wicks to buy decking and screws. Abi a member of staff was very aprochable and help me with getting the best items i could within my budget. A excellent staff memeber.

29 avril 2026
Avis spontané
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Réponse de Wickes - Luton

We appreciate you taking the time to share your positive experience. We're so glad to hear that Abi was approachable and helped you find the best items within your budget. -AK

Noté 5 sur 5 étoiles

Highly recommended

Tom at Wickes gave an outstanding service during his home visit to design my kitchen. He was a lovely, professional, and very knowledgeable- highly recommended.

21 avril 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Karl, We appreciate you sharing your positive experience with us. We're so glad to hear that you found the home visit helpful and the service outstanding. Thank you! -Summer M

Noté 5 sur 5 étoiles

I visited Wickes on Gypsy Lane in Luton…

I visited Wickes on Gypsy Lane in Luton earlier today. I was there to buy a total of 11 different items and needed advice and guidance. Both Anne-Marie and Jason went out of their way to help me. It meant that, thanks to them, my shopping experience at Wickes was very positive from beginning to end. My grateful thanks to both of them.

21 mars 2026
Avis spontané
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Réponse de Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We're really pleased to see that both Ann-Marie and Jason were able to help you with your purchase, providing a great shopping experience. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Great experience

It was helpful, friendly and quick. We got exactly what we wanted with the minimum of fuss.

15 mars 2026
Avis spontané
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Réponse de Wickes - Luton

We appreciate you sharing your feedback! We're so glad that our team was helpful, friendly, and quick in meeting your needs efficiently. -AK

Noté 5 sur 5 étoiles

Friendliest location I’ve been to in the area

Came in to quickly get tiles for a shower screen and was greeted by Jason who was so lovely. Gave me recommendations and personal advice on products, I came in to get one thing that being the tiles, came out buying multiple other useful things for my project. All the staff are so friendly but you can really tell Jason is passionate and happy to be there at work, not sure if he’s a higher up/ store manager at that particular location but if not he should definitely be considered for the role in the future. Great helpful and friendly staff

13 mars 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Cisi, We're happy to hear that you had such a lovely experience and that Jason was so helpful with your project. We appreciate you acknowledging their passion and friendly service. Thank you for your positive feedback! -SM

Noté 5 sur 5 étoiles

Great friendly service

Visited the Luton store just after opening and needed help locating a specific tool, that I had seen on-line.
Ann was working on the till and was very friendly and helpful. She knew exactly where the item was located and we discussed alternative options, which she helped retrieve from the stock-room.
She was very knowledgable and professional, providing great customer service.

4 mars 2026
Avis spontané
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Réponse de Wickes - Luton

We appreciate you taking the time to share your experience at our Luton store. We're happy to hear that you found the service from Ann helpful in locating the tool and discussing alternative options. Thank you for your positive feedback. -AK

Noté 5 sur 5 étoiles

Jason was great helping us with paints!

21 février 2026
Avis spontané
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Réponse de Wickes - Luton

Hi Joe. Thank you for telling us about your visit to our Luton store and in particular how helpful you found our colleague Jason who helped you with your paint selections. Thank you for your five-star review. - DG

Noté 5 sur 5 étoiles

I needed advice regarding plants and…

I needed advice regarding plants and Jason was very helpful, he took time out to explain how and what I needed in order to grow healthy plants and guided me in the right direction for what to purchase.

21 février 2026
Avis spontané
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Réponse de Wickes - Luton

Hey Amina, thanks for your amazing feedback, and I'm delighted that Jason was able to help you out in our Luton store! - Dylan

Noté 5 sur 5 étoiles

Great shop with helpful staff.

Great shop with helpful staff.

Looking for a needle in a haystack trying to find right screws to hang coat hooks that were missing screw pack. Knew what i was after but could not locate them. Jason jumped in, found what i was looking for provided great customer service.

Thank you

21 février 2026
Avis spontané
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Réponse de Wickes - Luton

Hi, Thank you for taking the time to share your review with us. We are really happy to see that Jason was able to help you find what you were looking for, providing excellent customer service. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Jason at the Luton store…

Was just helped by a gentleman at the Wickes store at Gypsy Lane, Luton. His name was Jason. I was looking for a particular shade of green for my wet room. He was super helpful. Described the dulux paint mixing to us with great detail and asked us if there was anything else he could help us with. I've gonna say, every time I've been in this store, the staff have always been so helpful. Jason is a credit to your store. Thank you.

20 février 2026
Avis spontané
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Réponse de Wickes - Luton

Hey Siobhan, thanks for your amazing review and I'm glad to know that Jason in our Luton store was first class throughout your visit and was able to help you! - Dylan

Noté 5 sur 5 étoiles

Was looking for something specific &…

Was looking for something specific & couldn't find it, a lovely lady called Ann was amazing & helped me with my search & went above and beyond

17 février 2026
Avis spontané
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Réponse de Wickes - Luton

Hi, Frances. Thank you for taking the time to share your review with us. I am really happy to see that Ann was able to help you find the product you were looking for, providing great service. Thank you again for your valuable feedback. - Scott

Noté 5 sur 5 étoiles

Kitchen design was great

The designer Ian Jupp listened carefully to what we did and did not want for our kitchen. He was always willing to change things back again as well if we had second thoughts. Nothing was too much trouble. We had the work done by another fitter as we werehaving one wall insulated as well. he was happy to liaise with him too. It has transformed our kitchen. We are delighted with it.

15 septembre 2025
Avis spontané
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Réponse de Wickes - Luton

We're happy to hear that Ian Jupp listened to your needs and accommodated your changes. It's great that he liaised with your fitter, and you are delighted with your new kitchen! -AK

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