Wickes - Northampton Riverside Avis 

we recently popped into the Riverside store to look at the kitchens and made an appointment with Aaron to design our new kitchen, have been very happy with the service. Aaron has been attentive throughout. We look forward to seeing the kitchen installed.

Went in for a new shower head and as I was looking i was ask if I needed help by a lovely member of the team called Anna. She helped me pick out what I needed. Amazing and friendly. The shop was also clean and welcoming. Amazing experience would recommend.

We’ve purchased, and are awaiting delivery, of our new kitchen. To be honest, we’ve flip flopped around over the last 6 weeks between different kitchens and suppliers but, it’s been the excellent service provided by Cam Barton that has made the difference and is ultimately why we are purchasing from Wickes. Never once has he tried to openly ‘sell’ us anything. Instead, he has been calm, helpful, accommodating and has made the whole experience so far non stressful and a pleasurable journey. I will add another review (or update this one) post delivery and installation but im hoping the Wickes product matches the excellent service we have received so far.

Excellent 👍🏻 I did a click and collect order which was ready in under the 15 mins stated !! At the checkout, Dan was great, he fetched the 5 items I had ordered and offered to take them to the car for me. I am disabled and use a walker so his help was very much appreciated. Even held everything while I sorted my walker and he past each item so I could put them in the car. 10 out of 10 thank you

Visited Riverside Outlet since new. Overall genuinely great service from all staff.
Last person who served me was Charlie. Overall, very helpful and polite.

Great addition to the local area, Charlotte was particularly helpful and knowledgeable when we came in today needing advice on paint choices and recommended us some really useful accessories, nothing was too much trouble

I came into the store recently and was really impressed with how knowledgeable and helpful a member of your team was. I believe her name was Anna. I came in for a sink pop up plug replacement, which unfortunately was different from the one I needed, however was also impressed in her sales ability as she was trying to sell me a sink replacement. A credit to your company.

I recently purchased a Wickes own-brand lock, but unfortunately it was a few millilitres too big. . As it was still unopened, I decided to return it to store and exchange it for a different size.

At the time of purchase, I was asked if I’d like a receipt. I declined in an effort to save paper and help the planet!

When I visited the store to exchange the item, I was disappointed by the attitude of the staff, who were unhelpful and seemed unwilling to assist. I was told they had spoken with the manager, who confirmed that an exchange could not be processed without a receipt.

As someone who works in management myself, I was particularly struck by the lack of helpfulness and empathy shown. While I understand that returns policies are in place for a reason, to be as dismissive about an exchange is not good on Wickes, especially as they have just recently opened! The staff’s attitude promotes the brand!

To add fuel to fire the Wickes own brand lock was of poor quality!

Is very kind and helpful. The best William.thank you

Lexy was really helpful! She sorted our refund for us even though I ripped my receipt😩 not to bad on the eye either 😂

We have had a few meetings with Cameron whilst deciding upon our bathrooms refurbishment.
Throughout we have found Cameron to be very knowledgeable, very informative and a very pleasant person to deal with. He was not pushy but steered us towards items we were interested in. Cameron is a real credit to Wickes in general and this new store at Riverside in particular.
We will be going back to Cameron when start on our kitchen.

We found Aaron to be really helpful, not pushy, answered our questions and gave great advise when asked. He was really patient and sourced us a great kitchen.
We would really recommend Aaron. We will review again once the kitchen is installed.

We’ve had a wonderful experience so far with Wickes thanks to Aaron’s help. He’s taken us through the design of our bathrooms patiently and with great knowledge, to which we’ve really appreciated it! It’s made the whole experience so much smoother thanks to him. Would highly recommend

Knowledgeable and patient kitchen designer. Offered us multiple discounts on top quality AEG fittings. Was happy to add my Wickes trade discount at the end of the transaction. Many thanks.

Cam Barton was friendly, professional and patient throughout the process of designing and ordering our new bathrooms. His ideas and suggestions were really helpful in making our decisions. We would totally recommend Cam!

Anna at Wickes was very helpful and professional. The new shop is very well organised and the products on the shelves are all in a line and stacked neatly. Not just thrown in like other stores.
Anna found what I was looking for in seconds. Great service from her.

Great to have Wickes this side of Northampton. Store is well stocked and has everything you might need for both DIY and trade. Charlie S served and was both polite and helpful.

i visited the New store in riverside Northampton and found the customer service i got from Emilia was Amazing very helpful and welcoming .

Lewis, was fantastic. Friendly and explained everything. Fabulous customer service