Wickes - Norwich Avis 

Regularly visit Wickes as I am a builder, always have exactly what I need and greeted with smiles and friendly faces. Frequently deal with Paula and she will always go out of her way to go above and beyond to get any thing I need.

Great customer service, Paula was very helpful with what I needed and also very kind and polite. Thank you again.

Paula helped us and pointed us the right direction to get what we needed. She was also very polite and a credit to wickes Norwich.

Paula was very helpful gave me every thing I needed. Always a pleasure to be served by her. Same some of the other staff weren’t as helpful or conscientious

Jon was absolutely amazing today with helping my purchase for the no soil sand as didn’t realise quite how heavy it was going to be, so he offered to carry it for me to my car! Absolutely fantastic customer service from him! 5 stars!!!

Beware - if I could give a zero I would!!! Considering Wickes for a kitchen, we arranged a design appointment. Was given a 2 hour appointment slot. After 2 weeks following the appointment, we were hit with a parking fine because their stores are on private land where a 90 minute restriction is in place. To say we were surprised and angry was an understatement. The store designer did not even tell us about the restriction either. There are signs apparently in their car parks, but just be vigilant, if you are given a 2 hour appointment slot, be aware after 90 minutes you are liable for a parking fine. Wickes you need to change your policies so other customers are not stung with this fine!! Our appeal was rejected.

Upon arriving at the store I couldn't find a couple of items I required. I had snapshot the items from the app & showed the to the lady cashier named Paula. She couldn't have been more helpful & directed to to the items immediately. This made my visit very easy and made my shopping experience pleasant.

Wickes kitchen rep continues to be really brilliant in helping my daughter get her dream kitchen. He deserves a higher rating than is possible on Trustpilot. I have included the latest order number so Wickes and only Wickes can identify him.

Jon was incredibly helpful with my click and collect order. Being a wheelchair user I find things like this daunting however Jon pulled the trolley to my vehicle and helped me load. He was very friendly and chatty. Thank you very much Jon.

Helpful, polite and friendly team at Wickes Norwich. Staff here remember your face and your projects AND your pets. A real pleasure to go to this store. They’re not just standing around chatting but will chat while they’re serving or helping you to the car. I have been shopping here for 3 years and I confess this is one of the only times I have given feedback although it is well deserved. Thankyou Jon and Tracy, today for your efficiency and smiles

Jon served me in the Norwich
Excellent service, Jon was helpful with loading my goods

Third time Wikes has let me down with delivery’s Took me a month to get my last order after cancellations and constantly on the phone to reorder after allegedly damaged goods Just phoned me to say latest order can’t deliver today as driver sick ( took til 10 to notify ) and earliest next week. Don’t intend to spend more time on chasing why it won’t get delivered again Total rubbish company and asked money back.

Still waiting!
Despite several attempts to gain a resolution to our ongoing complaint (since November) we are still no further forwards!
Disgusting company, avoid at all costs. I would rather have kept my old kitchen than have to deal with Wickes in Norwich for our new one. Their customer service is appalling and their Customer Resolutions Team are not capable of resolving anything. Avoid if you can!

Excellent and friendly service couldn't be more helpful

Really great customer service. I’m in the process of redecorating our house and needed all the essentials. The staff were quick to help and offer guidance on the best tools to use!

Excellent and friendly service from Paula, and the whole team as usual....

Staff were really good at helping me pick out a lawn mower and strimmer set.

This is purely a review about the bathroom designer who helped me at the Wickes in Norwich...not had bathroom fitted yet.
Laini was great! Really helpful, knew exactly what she was talking about and has a great sense of humour too.
She made the whole (potentially very tedious) experience really enjoyable and if you know nothing about bathrooms then she's the woman you need to see.

We bought a complete Wickes Kitchen just 4 years ago, it looked great and we were, initially, very pleased.
Then we found the drawer fronts kept getting loose, I took them apart, finding the interior material into which the screws went was like cardboard and the small screws had nothing to grip. I filled the holes with new wood and hoped that would be fine. Then a couple of doors started to drop, the same problem, the core material was too soft, fortunately you can buy reinforcing plates on Amazon to fix the issue.
Last month, one of the larger drawer fronts dropped off totally when the drawer was opened, the screws had totally pulled out and the holes were too large to use again.
I called Wickes, fine, the drawer units were covered by the 5 year guarantee. I sent photos and was told the support staff would come back in 3 days, maybe less.
NOTHING happened - I emailed them.
Still no reply - the guarantee, like the kitchen seems to be USELESS!

After posting the above they did reply, the supplier said ''Once installed as per the instructions the fixings will stand up to normal everyday wear and tear without becoming faulty''
The point is that they did fail! Four very small screws join the drawer face to the body of the drawer. They screw into the soft board core of the face and after some normal use they work loose and the face falls off, it is near impossible to repair since the interior board is soft, so there is nothing to really fix to!
Apparently, they think that is the end of the matter, no reply since that statement - Kitchens that are correctly installed as per instructions are apparently not guaranteed as advertised at all - poor materials, poor design and zero customer service!

Laini in the kitchen design team was amazing! She supported by listening to my ideas around how I use my kitchen and what I needed from a new design. Drawing up a plan on our first visit in store, then completing a home visit to check measurements etc. second visit to tweak the design. Thank you for the attention to detail and showing us with the displays in store options and informed choices.