Wickes - Perth Avis 

I would have given Wickes no stars if I could. I’ve been helping a 77 year old neighbour to try and reach a resolution with Wickes, something that’s proven difficult and frustrating at every turn. I’ve never experienced an approach like it. This is an unusual review as what I’ve decided to do is share my most recent email to Wickes, which has been rejected, in the hope this prevents anyone else experiencing what my poor neighbour has. Here goes, I’ve removed her name. I am writing on behalf of M in response to your recent communication. To be clear, this email does not constitute acceptance or rejection of your offer. As per your stated timeline, we understand we have five days remaining to respond formally.
It is deeply ironic that throughout this escalation process, Wickes has consistently failed to provide M with any clear timescales—yet now imposes strict deadlines on a vulnerable customer. This imbalance is both disappointing and telling.

Having worked in customer services for over 30 years, I can confidently say this has been the most appalling experience I’ve encountered. Wickes has repeatedly demonstrated a disregard for M’s wellbeing and for basic principles of accountability and care. The amount offered as an apology is frankly insulting, especially when contrasted with your CEO, David Wood’s stated commitment to a customer-centric ethos—a claim that rings hollow considering M’s experience and the many similar complaints visible in public reviews.

Your response fails to address several key concerns, including:
M’s direct feedback your Installation Manager, regarding what she was willing to pay for.
The unused fixtures and fittings still occupying her dining room, which she has been billed for.
Serious concerns about the legitimacy of the company you authorised for installation.
The troubling fact that M was signed up for credit without paperwork, signature, or informed consent.

M remains willing to pay for the following:
Toilet
Shower tray
Taps
Waste system
Shower screen
Delivery charges
50% of the Wickes installation cost

Based on her calculations, this totals £xxxx.xx after deducting the deposit.

This offer reflects a generous and sincere attempt to resolve matters, especially considering the material distress, disruption, and emotional trauma M has endured. Your Installation Manager witnessed firsthand the impact—M in tears on multiple occasions. Please do not underestimate what this has meant to her. She saved carefully from her widow’s pension, trusting Wickes to deliver a bathroom that would support her needs as she ages, and daily tasks become more difficult.

We ask that you review this proposal in the spirit it is intended and respond by close of business today, in line with the turnaround time you have set.

Sincerely
Lynn

Great service from A Reid as always!

The gentleman I spoke to initially was unable to answer my queries but was very helpful and friendly. He advised me to contact my local branch at Perth.
Jay Jackson at Perth was amazing and went above and beyond to help me.
Many Thanks
Bob

Martin and the Young lady on the arrival desk , helped me greatly with my bath room tiling project .Thank you , great service .

A gentleman called Jay served me he was extremely helpful and didn’t make me feel hurried especially as I wasn’t sure what I was looking for. It made my shopping experience most enjoyable.

Looking for corregated roofing sheets today.
Labels on product rather confusing compared to what was shown online. Great service from Edyta in explaining and providing clarity.
With this research and now fitting to plan, will go back and buy.

Edyta at the Perth branch was very helpful in helping me find the best option for my purchases of multi tools.
I would definitely recommend her.

From the first home visit, to ordering and any follow up question’s Daniel Luby our design consultant has been with us throughout. He listen to our ideas and inspiration for our bathroom design. He was able to give us a wide variety of options and suggestions. Daniel has been very professional and helpful throughout the design and ordering process.

The staff in the Perth store were very helpful, especially the member of staff called Ross! Thank you for your help and advice

I recently visited Wickes Perth to purchase flooring and I had the pleasure of being assisted by Edyta. From the moment I walked in, she was incredibly welcoming, knowledgeable and eager to help.
Edyta took the time to understand my needs, offering expert advice on the best flooring options for my space. She explained the differences between materials, durability and maintenance, ensuring I made an informed decision. Her patience and professionalism were outstanding. Edyta answered all my questions with clarity and even provided helpful tips for installation and care.
Thanks to Edyta's exceptional service, I left the store confident in my choice and excited about my new flooring.

If you’re looking for top-notch customer service, I highly recommend asking for Edyta.

I went into the kitchen displays, saw what I wanted and spoke to Daniel Luby the Design consultant and arranged an appointment to get the kitchen plan designed. He was an excellent designer and the whole experience was very good and professionally done, and I would highly recommend Daniel to friends and family.

Breast service and very thoughtful

I have just started looking for a new bathroom and was in speaking to Daniel. Got some great advice and was very helpful.

Visited Wickes in Perth this afternoon looking for a new kitchen. What a miserable and depressing experience! No sign of any staff at all in the 20 minutes we were looking around. The showroom was untidy, dirty and in very poor condition. Most of the displays had something broken or missing and the signage was falling off. The desk area was untidy, dated and unwelcoming. Although there was no staff anywhere there was half drunk coffee, juice and a back pack at the desk. After this experience I would definitely not want to buy a kitchen from Wickes in Perth.

Recently bought a kitchen from George in the Perth branch of wickes.The whole experience was excellent.George guided us through our options and we ended up with a really good deal with the kitchen of our choice.

I am a regular customer in the perth store, and I aways receive great customer service. The young gentleman that served me on Friday was extremely helpful and knowledgeable. He was happy to answer my endless questions and talked me through all of the products I needed for my project! Always very happy with the service here.

On a side note the store is absolutely freezing at the moment! So hopefully the doors get fixed because it not pleasant shopping in the freezing cold!

Excellent service. Staff were helpful and professional. Will visit the store again.

I went in today not to sure of what I needed for my renovation project, but it was made so much easier by the lovely customer service from Angie. She helped me figure out everything I needed and explained everything so well.

Staff in the Perth store always friendly and willing to help especially Edyta, 10/10