What a pleasant surprise! It was a pleasure to talk with this polite, helpful and knowledgeable member of staff. It is rare these days to find someone who actively goes out of their way to assist c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementForty Acre Road, Peterborough Cambridgeshire, PE1 5PS, GB
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Lisez les avis des autres
I called into the Peterborough branch of Wickes today to purchase items for a utility room and had a fantastic experience. I was assisted by a lovely member of staff, Pamela, who was incredibly h... Voir plus
L'entreprise a répondu
Excellent customer service from Steve the Manager at the Peterborough branch, he personally dealt with my complaint regarding some wickes products (The first complaint about wickes products after... Voir plus
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Went to the Wickes Peterborough branch today, to enquire about some Dulux paint, I was served by Colin, he was outstanding, what a nice chap and he was very informative Genuinely Peterboroug... Voir plus
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À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Peterborough
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, Royaume-Uni
- +441733342937
4,6
Excellent
148 avis
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The kitchen is superb and the best…
The kitchen is superb and the best designer Catherine Wheatley! She was patient and very knowledgeable.
Wickes kitchens have amazing choices and I wanted the country look, olive colour which isn’t available everywhere but I now have a pantry, a large island as well as a double ceramic white sink with a waste disposal!
Bins are integrated! Wickes did not let me down at all when a couple of legs and other parts were missing, they were swiftly delivered. The whole design team helped out too! I just love my new modern bit cottagy look, cosy. Thank you wickes! We bought the paints and flooring from Wickes too.
25 juin 2024
Avis spontané
Réponse de Wickes - Peterborough
Hi, Shakila. Thank you for taking the time to share your review. I'm delighted to learn that your design consultant, Catherine, was patient and knowledgeable. I'm happy to hear that you love your new modern kitchen. Thank you again for your kind feedback. - Scott H
Customer experience shambles
Bathroom fitter Mark, can’t fault him.
Showroom planner at Peterborough, Jason can’t fault him. He designed a lovely bathroom for us.
Customer “experience” centre, utter shambles.
Arranged one fitter to come out to survey, he didn’t turn up. Contacted him, made another arrangement and didn’t turn up again.
Gave us a new fitter Mark, outstanding tradesman.
Delivered the entire Bathroom weeks before it was being fitted, without notice it just turned up very early in the morning meaning we had an entire bathroom in our living room for weeks. With the exception of the shower….that’s another story. The shower didn’t turn up at all, the day before the bathroom was finished, we had to source our own shower and pay extra for it to be delivered urgently. Weeks after the bathroom had been finished, we still weren’t refunded for the shower which still hadn’t turned up. The customer “experience” centre hadn’t even noticed that it was out of stock and not available. Too many floor tiles were ordered (they didn’t take into account the huge shower tray) and trying to get them to take them back was a fight in itself.
Now then, we are STILL waiting for the customer shambles centre to call us back to discuss this. Promises of being called back aren’t fulfilled. Alistair was our allocated rep supposed to be looking after us, almost impossible to get hold of and failed to take any responsibility or grip the issues we had.
In short, bathroom good. Fitter good. Organisation, customer care and experience an utter shambles.
22 août 2024
Avis spontané
Réponse de Wickes - Peterborough
Hi Stuart,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the service you received from our customer experience centre, this is not the level of service we aim to provide for our customers. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
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