Wickes - Redditch Avis 

We bought a kitchen from Wickes on 2nd March. "We have capacity to get it fitted before the end of April" the designer said. So we went with their fitter, knowing it was probably costing more, but wanting it done ASAP.
We had a call from customer services "I am here to make sure everything goes smoothly with deliveries and design, so you get the kitchen you want on time and to your satisfaction" he said...

Their fitter came to the house, and said he could start on 13th May. We agreed, and were reasonably happy.
At the beginning of April, another fitter rang and said he needed to come and survey the kitchen. He came about ten days after that, saying he was the fitter due to do our kitchen.....? He was as puzzled as we were when we explained we had a fitter already, and he was due to start at on May 13th.
As we have a load of commitments, we started emptying the kitchen slowly, ready for the mid May start.
On 29th April, we had an email from the designer telling us that our original fitter had left the company- THREE WEEKS previously. That must be when they told the second fitter to come and see us! They obviously hadn't told him either, what was happening. The second fitter called us up and told us that now, with our holiday commitments - which we had booked for after it was supposed to be finished!- and his other jobs he had booked in, he couldn't start until the end of June!

Customer services have been utterly useless! We still have had no explanation as to why they failed to tell us for three weeks that the fitter had left, and they had assigned it to someone new. No one answers the phone.

Eventually the second fitter rearranged jobs and arranged to start on 7th June and work around our holiday commitments. He has been wonderful.

But the saga with Wickes continues as they failed to send everything needed for the fit, causing further delays! We have just had a third delivery, of outstanding parts- this time they have sent extras that are not needed!

So here we are at the end of June, and it is still not complete. So much for the "we can fit it before the end of April"!!
Customer services are still dire. Still don't answer the phone. We still haven't received an explanation as to why they didn't inform us- or the new fitter- what was going on, for three weeks, leaving us in the dark and causing great inconvenience.
And no response to the online complaint.

Definitely would not recommend.

I cannot praise Wickes and the team enough. From our first meeting with Abbie Moxon to begin the ideas and design features of our new walk in shower to the completion, the quality and workmanship were superb. Cat and his team have done a faultless job on the fitting of the shower, toilet and hand basin. The tiling is excellent. The crew were always on time and polite. Thank you Wickes, Redditch. I will certainly recommend you and your team.