Wickes - Southampton Avis 

One person made my experience great. That was Kryssy from the bespoke kitchen design team. I have a small galley kitchen with a step two thirds of the way along the length. Kryssy redesigned my kitchen beautifully and her customer service was excellent every step of the way. Promptly replying to emails about one damaged end panel and extras I needed to order. Lovely attitude all the way through

I would love to mention the drivers team too. Really polite and helpful. Very respectful about special instructions for delivery as our house is not seen from the road and they had to take their truck to a different road and walk through with the goods to access our garage

Great customer service from duty manager Craig, I’ve been in there a few times lately and he’s always been helpful and friendly a good credit to the company.

Josey R 11/10 She was amazing and really knows her products
Highly recommended
:D

I went to Wickes for my bathroom design and installation as in comparison with most competitors they offer home visit and in store support. However, the supports ends as soon as an order is placed. Problem number one. Incorrect toilet. Our installation was planned for the 15th of September and a few days before I was called to tell me that my selected toilet was not in stock and an identical toilet could be sent instead. We were having also a bidet installed so I made sure that it was clear that the two had to have the same style, when this was confirmed I gave my blessing. The toilet that was sent was clearly a cheaper toilet and it was not similar to the originally selected one. It took over a month to address the issue and have the correct toilet sent.
Problem number 2. Missing and incorrect items. On the day of the installation it became clear that a few items were missing (radiators valves, bidet waste) and some items were incorrect (bath and sink waste were silver and not black). It took me several shop visits, calls to customer service and finally Amazon orders to get the missing products.
Problem number 3. Toilet not collected. When the toilet was finally replaced the old incorrect toilet that was installed in the main time - was abandoned on my driveway and Wickes said that it is not their problem.
So to summarize if you want piece of mind avoid Wickes at all costs.

Have just had a new kitchen fitted by Wickes, Southampton and it looks amazing. From start to finish I was kept informed about the installation. My designer, Kryssy, was friendly and professional, keeping me updated regarding costs. I changed my mind on a couple of choices and that was no problem. I had to change dates for the installation a couple of times due to illness but the team were happy to work around that. The delivery was on time and all items were present. The installation team were friendly, lead by Jamie. The workmanship was excellent and I couldn't find fault. I had a new fuse box fitted by the electrician, plugs and lights. All new appliances fitted, new flooring, decorating and plumbing, all to a very high standard. When it was finished, Kryssy came to take some photos of the new kitchen and even brought me some flowers! Very, very happy with the fantastic job they've done. Thank you.

Josey helped us redesign our main bathroom and ensuite. From the first interaction Josey was very polite, informative and took interest in the projects. She carried out all the correct measurements and came up with two innovative designs to help us maximise space and add a little bit of luxury in the ensuite. We had three separate appointments in total and felt that she gave us all the time we needed to make the choices. She did not rush us and helped us choose all the different parts, making the whole process seamless. She was highly professional and clearly knew what she was talking about. We would highly recommend Josey to design your next Bathroom.
Joe and Rita

I would like to commend Emma at Wickes, 271 Winchester Road. She was very professional, patient, and polite when helping me with my order issue. Emma also coordinated with her colleagues to ensure the changes were handled smoothly. She served with a smile and made the whole process stress-free. The team here shows great teamwork and cooperation — a really positive experience!

Came in to buy paint and gloss, very helpful staff, made sure to double check which kind of paint I would like and explained the difference between them for me, very cheerful when talking. Another staff member made sure we found everything we needed and also helped find the right kind of brushes needed for the woodwork we were painting.

The Southampton Wickes Extra store are lucky to have very helpful staff. Rob provided excellent service for the purchase of garden products. Competitive pricing and wide range of building and DIY goods.

Gary on wood work, absolutely amazing! My hero of the day.
Helped me cut all my wood to size even with my unhelpful diagrams lol
100% will be going back for help on more projects (sorry Gary lol).
Pleasant experience thank u!!

Josey was incredibly helpful and knowledgeable with helping us plan our kitchen design!

After visiting Wickes Bournemouth we felt inclined to buy a kitchen through that store. The kitchen displays were well put together, clean, empty and represented a good range of fittings. The staff member was helpful and not pushy.
We later visited a competitor at Southampton, but were not impressed.
We thought a look at Wickes Southampton would be useful, so went there expecting something similar to Bournemouth.
What a contrast! The kitchen displays were assembled, but shelves and fittings were left out and could be found in random cupboards and drawers. Some drawer mechanisms were damaged, making the drawer impossible to close. One wooden work surface was badly scored and stained, making us wonder about durability. Several cupboards were stuffed full of cleaning products, pamphlets and miscellaneous items. Quite a lot of dust and grime was present and it was clear there was no pride taken and little awareness of the need to focus on initial impressions. We soon left.
5 * for Bournemouth
0 * for Southampton
We are looking for an alternative to Wickes.

The response from Wickes was prompt and positive. The kitchen will be fitted by a family member, therefore I do not feel any need to avoid Wickes. The family member has a lot of experience in building work and recommended Wickes as providing good quality products.

Kim @ Southampton helped me find what I was looking for even though I didn't fully know what I wanted. She showed me loads of options and it was super fast!

Thanks!

I have been helped enormously by Kryssy at Wickes , who has been instrumental in helping design an entire floor place replacing 3 rooms with a kitchen/ diner. A lot of patience and thoughtfulness throughout the process . Thank you

I live near Southampton and my large panels arrived on time and in perfect condition. The delivery driver from CitySprint was superb. Courteous, friendly and very helpful. Cannot fault.

I was struggling to lift a bag of compost from Southampton store and a lovely young man called Billel came to my rescue and not only lifted Ito to the trolley but took it to my car and transferred it into my boot. He was warm, friendly, respectful and helpful.

I am not a DIY enthusiast but my visit to Wicks Winchester Road was really enjoyable.
I wanted some peace shingle. I met two of your staff both of which were very helpful.
The delivery charge of 4.00 was really nice as well

Thanks very much to Kryssy at Wickes, Winchester Rd, Southampton for all her help and patience helping us with our new kitchen. She is an asset to your company

We went to Wickes as our previous kitchen came from Wickes which was 17 years old and we never had any issues with it. We decided we wanted to update it in a different colour and style. After looking around the kitchen displays in store we met Kryssy, the design consultant and discussed our requirements. She visited our house a week later and with her amazing knowledge of kitchens and design, measured up what was required and resolved a problem we had with the tower unit. We met up with Kryssy again instore and ordered a the new kitchen and appliances. As we needed additional specialist works she allocated us a fitter that would meet all our needs. Kryssy was just brilliant and patient at sorting everything out. Now in late April the new kitchen work is starting.

Nick at Southampton Wickes was incredibly helpful in finding what we needed and cutting it to the right size. Friendly, knowledgeable, and easily solved our issue. Thanks very much Nick.