Wickes - Stevenage Avis 

Massive thank you to Debbie for helping me sort out the fencing for us!
Really helpful information guiding me through it ! Thank you so much exceptional customer service !

Would like to commend your sales advisor, her name is Deb. Put herself out to find out a particular item (tiles) which was not straightforward on your system. She has a great sense of humour, and very friendly. All stores need a Deb in them !!!

Was looking for stair panels and asked for assistance from a member of staff.
Deb came to our assistance and was so helpful and informative.

Tony was absolutely fantastic. Very helpful and knowledgable to answer all of my questions for my project. No question too daft and took time out to help (didn’t rush me).

Absolutely amazing! Found me some discontinued tiles I’d brought recently out on the shelf and helped saved so much time and cost on different tiles.

Highly recommend - very helpful

Helen Lloyd at Stevenage store is wonderful. We went to store just to look at the displays for ideas and pick up a catalogue. That day we left with a home visit and in store follow up booked. Within 10 days we received designs. Helen had listened to all our needs (we needed a wheelchair accessible en-suite and wanted a fun and practical family bathroom). Helen’s creativity shone through. She made suggestions for tiles which we loved and also practical and creative design solutions. It was a very enjoyable and painless process.

Deb was incredibly help. I needed some wood that wasn’t on the shop floor and she got it sorted out for me and put onto a trolly with the help of her manager. Very friendly and solved my problem.

Ryan served me at the tills, pleasant colleage and really helpful.

A couple of months ago I had a fantastic experience renovating my bathroom. Joe Mcgregor helped me design the changes, talked me through the process and organise the installation. He was helpful when I had components left to reufnd at the end as well. Additional shoutout to Betu, the installer, who was able to install things ahead of schedule.

I went into Wickes Stevenage to have a look around for ideas for my new bathroom and toilet,
Design team,
Joe McGregor sit down and helped me put together a design that would work in my small bathroom,
Joe explained all aspects of my bathroom. a few weeks later i changed my mind about the design, this was not a problem for Joe who once again designed my new bathroom in which i am very please with.
Contractors,
I was very happy with the contractors that Wickes put to do my work. The were SEB Building LTD, I must say they explained every aspect of the work, they were always on time and at the end of every day would leave my house clean and tidy as they found it , i will use SEB Building LTD again for other projects.

Spoke with Deb about paint and door hinges, extremely knowledgeable and helpful, friendly disposition and a credit to Wickes!

I popped in to my local branch Stevenage where I met Helen, one of the designers. She’s incredibly knowledgable and was happy to answer all of my queries and overcome any objections. Visit Helen at Stevenage for all your kitchen and bathroom needs. She’s a breath of fresh air!

The Kitchen Design team are a really great, informative bunch, really epitomised by Helen Lloyd.

Firstly, the process of home consultation followed with an in-store walkthrough was great. But, the whole process relies on the professionalism of the consultant. Helen was extremely friendly with our Child / dog, whilst acting as an non-objective sounding board, and in some cases, opened our eyes to possibilities we didn't foresee.

Unfortunately, due to other circumstances, we weren't able to continue with our kitchen order. But make no mistake - trust Helen & team with your kitchen, and you'll be chuffed with the results.

Deb carried bags of stones and top soil to my car as I am disabled. She was super helpful and extremely polite. World class service.

The young man, Richard, ftom the Stevenage branch of Wicks. I am 79 years old and I ordered 2 big bags of gravel. Richard backed the huge lorry onto my drive so the bags could be placed where i wanted them. He was charming, polite and funny. I commend him wholeheatedly.

The Design consultant Tatiana Yalele was excellent. Very good design and excellent customer support.

Tony in the store at Stevenage has helped me to choose the products and also answered all my queries.
He was brilliant in the work and my vist in the store was successful.
Tony served me very well, his dealing with me was outstanding, customer dealing was brilliant.
I wish Tony all the best for further
God bless him
Ajay Raj

Tatiana was an absolutely amazing designer, helped us choose to the finest detail and nothing was too much trouble. Lovely lady who knows her stuff! Thoroughly recommend Wickes, great communication, excellent and professional fitters who worked hard and gave us our dream bathroom.

We recently visited the Stevenage branch with a small group of SEN school DT Carpentry students to source materials to make a sweet trolley for our prom and we're greeted by both managers and a wonderful colleague who were so helpful, kind and welcoming to us all! We had such a wonderful experience at the store. We even got photos to showcase our trip out for our school newsletter! We would like to thank Paula, Deb and the others for their kindness and hospitality!! We'll be sending them photos of the finished product once we have built it!

I had a really positive experience thanks to Deb. She was incredibly helpful in finding the items I needed and made the whole process easy and stress-free. She was friendly and genuinely seemed to care about helping me. It’s not often you come across such great customer service, and Deb really stood out.