Wickes - Stevenage Avis 

108
•
TrustScore 5 sur 5

4,8

Monkswood Way, Stevenage Hertfordshire, SG1 1XP, GB

•

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Noté 5 sur 5 étoiles

Massive thank you to Debbie for helping me sort out the fencing for us! Really helpful information guiding me through it ! Thank you so much exceptional customer service !

L'entreprise a répondu

Noté 5 sur 5 étoiles

Would like to commend your sales advisor, her name is Deb. Put herself out to find out a particular item (tiles) which was not straightforward on your system. She has a great sense of humour, and very... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Helen Lloyd at Stevenage store is wonderful. We went to store just to look at the displays for ideas and pick up a catalogue. That day we left with a home visit and in store follow up booked. Withi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Be suspicious of any company which states it cannot be judged on its delivery. Wickes is shocking when it comes to re-scheduling and cancelling deliveries. Half a kitchen has arrived and who kno... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Stevenage

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • Monkswood Way, Stevenage, Hertfordshire, SG1 1XP, Royaume-Uni

  • +441438314477

4,8

Excellent

TrustScore 5 sur 5

108 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(108)

14 656 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Tony from the Stevenage store was…

Tony from the Stevenage store was really helpful, he was working really hard bless him but he took the time to help me and nothing was too much trouble! Thank you Tony!

12 novembre 2025
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Réponse de Wickes - Stevenage

Hi Rob.

We're happy to hear that you had such a positive experience. It's great to know that Tony was so helpful and made your visit a good one. Thank you for your feedback!- PP

Noté 5 sur 5 étoiles

Tatiana was amazingly helpful

Tatiana was amazingly helpful, informative, friendly and professional when we were planning our kitchen and, although we were very impressed with her advice, have decided on a more competitive quote. Thanks Tatiana, you are a star!

19 septembre 2025
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Réponse de Wickes - Stevenage

Hi, Jan. Thank you for taking the time to share your review with us. We are really pleased to see that, Tatiana, provided a great design service. Thank you again for your valuable feedback. - Scott H

Noté 5 sur 5 étoiles

Kitchen design, planning and purchase.

Had a kitchen plan made in wickes and was duly assisted by tatiana, design consultant. She was truly helpful and knowledgeable throughout with the entire process including the measurements and placing the order for the entire kitchen. A true star to work with and highly valuable member to be a part of wickes.

25 octobre 2025
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Réponse de Wickes - Stevenage

Hey Ramon, thank you for your amazing review, and I'm glad you enjoyed the service from Tatiana throughout your kitchen design, enjoy your new space! - Dylan

Noté 5 sur 5 étoiles

Excellent out come

My Husband and I had ideas in mind on what need for our new kitchen. We went few kitchen designs suppliers so no one went to do our kitchen how we wanted but from Wicks Joe McGregor design our kitchen exactly how we wanted I was over the moon .Joe never let us down he was very friendly and helpful .Joe provided best installation team to do my kitchen they were amazing as well. I have stunning kitchen now I am very proud with out come we will highly recommended Joe McGregor as a professional kitchen designer to anyone who looking for best kitchen design

6 octobre 2025
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Réponse de Wickes - Stevenage

We appreciate you sharing your feedback. We're happy to hear that our designer was able to create your dream kitchen and that you were pleased with the installation team. Thank you for your recommendation!- PP

Noté 5 sur 5 étoiles

EXTREMELY HELPFUL …

Deb in the Stevenage branch was absolutely excellent and so helpful.. Thankyou

29 octobre 2025
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Réponse de Wickes - Stevenage

Hi, Linda. Thank you for taking the time to share your review with us. We are happy to see that, Deb, provided excellent customer service during your trip. Thank you again for your kind feedback. - Scott H

Noté 5 sur 5 étoiles

Recently visited the store and as a…

Recently visited the store and as a result of extremely friendly guidance and support from Tracey my wife and I bought more stuff than we expected. Tracey also showed us how to use 'Click and Collect' to secure availability of our goods. The store actually had everything we needed, it was just a bit difficult to find. Tracey was so good. I have been back twice since. Excellent service and so happy with the products we bought

23 octobre 2025
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Réponse de Wickes - Stevenage

Hi Barry, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracey in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Visitied the store this morning and Deb…

Visitied the store this morning and Deb was extremely helpful and her customer service was second to none!

14 octobre 2025
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Réponse de Wickes - Stevenage

We appreciate you sharing your experience. We're happy to hear that Deb was extremely helpful during your visit. -AK

Noté 5 sur 5 étoiles

I would like to say a great big thank…

I would like to say a great big thank you to Joe McGregor (Designer/Planner) for all the help, advice and support he has given me during my journey of replacing my kitchen. But most of all I’m extremely grateful for his patience with me and my kitchen looks absolutely fabulous.

18 août 2025
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Réponse de Wickes - Stevenage

We appreciate you sharing your feedback. We're so glad to hear that Joe McGregor provided excellent support during your kitchen replacement. It's wonderful to know their patience and assistance resulted in a fabulous kitchen. Thank you! -AK

Noté 5 sur 5 étoiles

I took my mother who has dementia too…

I took my mother who has dementia too look at bathrooms at wickes Stevenage we were greeted by a lovely young lady called Leigh , she was so patient and put my mother at ease we will definitely be returning , she really is a credit too your business

4 octobre 2025
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Réponse de Wickes - Stevenage

We appreciate you sharing your experience. We're happy to hear that Leigh was patient and made your mother feel comfortable. We look forward to your return visit.
- PP

Noté 5 sur 5 étoiles

Visited wickes in stevenage earlier…

Visited wickes in stevenage earlier this week trying to get some ideas for a garden project myself and my partner had decided on, a lovely lady there called Leigh showed us all options available to us and then helped us come to a final design decision, which couldn't have been easy because we're so indecisive! 10/10 would recommend wickes to all family and friends, they saved us a massive headache, thank you

30 septembre 2025
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Réponse de Wickes - Stevenage

Hey James, thank you for your five-star review, and I'm glad you enjoyed the service from Leigh in our Stevenage store. It makes us proud you would recommend us! - Dylan

Noté 5 sur 5 étoiles

Great store

Had a great visit at the store today, was really clean and a good atmosphere. I was offered help looking for what I needed which was good

3 octobre 2025
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Réponse de Wickes - Stevenage

Hi James,

We're happy to hear that you enjoyed your visit and found our store clean with a good atmosphere. We appreciate your positive feedback on our team's assistance.

-Ellysse

Noté 5 sur 5 étoiles

Knowledgable staff

Whilst previously shopping in 3 other stores ,where I met with staff that had no knowledge of what they were selling or even their stock levels,I eventually got the help and knowledge of the product I was interested in from a well informed and very polite member of staff ,Tony Brennan and thanks again for being helpful much appreciated

24 septembre 2025
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Réponse de Wickes - Stevenage

We're happy to hear that Tony Brennan was helpful and knowledgeable. We appreciate you taking the time to share your positive experience. Thanks for your feedback. -AK

Noté 5 sur 5 étoiles

Kitchen Paint

I popped into the shop on Saturday to get some help choosing paint for my kitchen and Leigh was a star and helped mix some paint for me! Legend!

20 septembre 2025
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Réponse de Wickes - Stevenage

Hi Jack, We're happy to hear that you had a positive experience in our shop! We appreciate you taking the time to share your kind words regarding the assistance you received with your paint selection. -LG

Noté 5 sur 5 étoiles

Great Experience

I visited the Stevenage branch to enquire about a new bathroom. I was approached by a man called Joe, he walked me around the displays and went through a few ideas for me. We looked at tiles and flooring too. He was extremely knowledgeable and helpful, when we are ready I’ll be sure to book in.

20 septembre 2025
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Réponse de Wickes - Stevenage

Hi Sharon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Joe in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

New kitchen

I needed a new kitchen and someone had recommended to speak to Helen Lloyd at my nearest branch in Stevenage and it was an excellent recommendation. I really had no clue what I wanted or how to go about doing it and Helen immediately put me at ease. She took time to work out what I needed, made recommendations sympathetic to my budget and offered reassurance throughout the whole process to someone who finds this kind of thing daunting. She could not have been more kind and helpful. She has great knowledge and experience and a great eye for design and I feel really confident that I’m going to get a kitchen that meets all my needs.

15 septembre 2025
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Réponse de Wickes - Stevenage

Hi AF, we appreciate you sharing your experience. We're so glad to hear that our team member at the Stevenage branch was immediately able to make you feel at ease, offering recommendations sympathetic to your budget. It's wonderful that they have great knowledge and experience. We hope you enjoy your new kitchen! -LG

Noté 5 sur 5 étoiles

Friendly & Helpful

Staff very helpful and friendly, was offered assistance to my car with my shopping!

10 septembre 2025
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Réponse de Wickes - Stevenage

Hi Paula,

Thank you for sharing your positive experience. We're happy to hear our staff were friendly, helpful and offered assistance with your shopping.

-Ellysse

Noté 1 sur 5 étoiles

Don’t touch this company zero customer service

Don’t touch this company! They over promise and under deliver. Not interested in sorting out your issues or complaint as you have to pay for the bathroom upfront. Extremely poor customer service- clearly have so much trade that they don’t care. No response from complaints team for days at a time. Go anywhere else, I went to Wickes believing that I was dealing with a reputable company, recognising that I was paying over the odds compared to going to an independent plumber. I wanted the reassurance of using a well known and reputable company but that proved to be wrong.

18 août 2025
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Réponse de Wickes - Stevenage

Hi Lynda, We are so grateful that you took the time to share your thoughts with us. We are sorry to hear about your experience with this order. This is not the level of service we try to deliver here at Wickes. We've asked for information on Trustpilot so we can look into it further. - AH

Noté 5 sur 5 étoiles

Debbie helped me find the item I…

Debbie helped me find the item I needed, she took her time to help me and was such a lovely, friendly lady!

30 août 2025
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Réponse de Wickes - Stevenage

Hey Emma, thanks for your five-star review, and I'm glad you enjoyed the service from Debbie in our Stevenage store! - Dylan

Noté 5 sur 5 étoiles

Debbie was so helpful and friendly.

18 août 2025
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Réponse de Wickes - Stevenage

Hi Tom,

We're glad you had a good experience and that Debbie was helpful and friendly. Thank you for your positive feedback!

-Ellysse

Noté 5 sur 5 étoiles

Very efficient and helpful

Very efficient and helpful. Tyler helped me unload 200kg of ballast into my car after the girl at the checkout offered some assistance loading my car as she could see I was a bit out of breath from loading up my trolley. He did so quickly and efficiently and despite me offering him a tip in gratitude he politely declined, I would have happily done so as he helped me immensely in hot sticky weather 10 of 10 on service!!

14 août 2025
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Réponse de Wickes - Stevenage

Hi, Alexandra. Thank you for taking the time to share your review with us. We're really happy to see that our colleague, Tyler, was helpful and provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

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