Wickes - Stirchley Avis 

I’ve often been served and helped by Shelley and she always been helpful with a smile and friendly buildery banter. A credit to the team 👍🏻

Always a brilliant experience in this store. A lady called Shelley always goes above and beyond….every.single.time from finding products off the shelves to offering choices I hadn’t thought of. She’s brilliant and incredibly professional. Very funny too! Store is immaculate and I find the new kitchen area works really well. Car 🚙 park has plenty of free space. I love the addition of click and collect. Overall a brilliant shopping experience

I brought a kitchen at Wickes (Stirchley) Shelley helped me find everything I was looking for as I had the measurements but was unsure.
The loveliest lady you could meet, she was very polite and professional.
I couldn’t fault anything, the shop was tidy and shelves were fully stocked. I was also greeted in by the person at the doors and by other staff.

Staff are so helpful everythink you need in one place . Highly recommend .

Best wickes store around , staff always really helpful 👍

Very helpful experience today in Stirchley Wickes from Shelley!
I was struggling to find one or two items she asked me if I was ok and helped out.
Thank you

I visited the store on 27 January for some information on flooring. Shelley was very helpful, informative, and friendly. Will be visiting the store again.
I even had help loading the car from a lovely lad but didn't catch his name.

Served by Shelley, fantastic service with a smile. Extremely helpful with what I needed and helped me find exactly what I needed and gave me great information. Went this evening and she was brilliant

Best service in a long time from Shelley
The lovely lady who helped me today really made my mind up on the tiles I have purchased. She loaded them into my car for my aswell, top customer service and credit to the stirchley store

Really happy with my service and stirchley branch today Shelley was really helpful with picking my paint. Really please with the match

Shelley was very lovely and friendly and gave great tips and advice.

Always find the staff very helpful and professional. There is always someone available to help

Fantastic staff, warm and welcoming

Thanks Shelly
Always very helpful and good knowledge

Very good customer service ,Shelley is very knowledge about the products and always ready to help , I've renovated my house last month and she gave a lot of tips and direct me to the best materials!
She was very friendly and helpful to me , I can't thank her enough!!

Great service as usual from Shelley. Always got a smile on her face. Enjoy going in there always tidy and clean

Staff was kind and helpful helped me with everything I needed really happy with the service

Good customer service and deal with your orders fast love using the stirchley branch

Always excellent customer service. Staff are knowledgeable about the products and always happy to give advice.

I went to buy Dulux paint. I wanted the bathroom paint in white and pretty pink. They didn’t have pretty pink so they said they could mix it for me. I asked as it is part of the colour range for the bathroom paint if I could bring it back and the assistant said yes. But after they had done the paint I said again about being able to bring it back and another assistant said no you can’t. Obviously I wasn’t happy and then spoke to I presume the manager who said yes that was the policy, that is you can’t bring it back even though it is advertised as a colour that is part of the bathroom range. I said well I might as well and go buy it from somewhere that has it pre mixed so I can take it back if it is not needed. The manager said just take one then and come back and get the other one if you need it.
There had obviously been a miscommunication and I thought that was a very reasonable solution to the problem and I thanked the manager.
However if, because it has been mixed in store and not pre mixed by Dulux , does that mean the colour will not necessarily be the same? I think you should take it up with Dulux because if the colour that has been advertised is not available the option of mixing it should not be offered if you can’t bring it back and also puts a doubt in my mind about whether it’s going to be the same colour as advertised.
Also this paint is £35 for 2.5 litres so obviously I don’t want to be stuck with a tin I don’t need.
I don’t think it looks like Dulux is backing the colours mixed in the store. Or if it simply to do with the labelling then Dulux should provide the appropriate tins for colours from the ranges they offer so they can go back on the shelf. There were other pre mixed tins on the shelf just not the colour I wanted even though it is part of the bathroom range.
So not happy with Dulux but happy with Wickes.