Terrible experience sadly. Ordered a kitchen installation with multiple delays, wrong item and delayed deliveries, poor installation and mistakes by subcontracted builders. Been waiting almost 1.5... Voir plus
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Établissement
Changer d'établissementKimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB
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Lisez les avis des autres
I am local to the Sutton Surrey store, and can honestly say I have never had a bad experience there. They will always help, asking me themselves, if they can’t they send me on the right direction... Voir plus
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I want to leave an excellent review for Tracy at Wickes Sutton. Her customer service was genuinely outstanding, she was patient, understanding, and extremely observant, and she made the whole experi... Voir plus
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Managed to get everything I needed to start a new job, my first as a self employed decorator. Was pointed in the right direction by one member of staff, who knew exactly where things were, makin... Voir plus
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À propos de l'entreprise
- Quincaillerie
- aussi dans
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Sutton
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, Royaume-Uni
- +442086418765
4,7
Excellent
193 avis
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Im a regular at wickes and it's always…
Im a regular at wickes and it's always a pleasure to see Tracy, she's absolutely lovely and always makes everyone happy, she is an asset to wickes, thank you Tracy.
17 mars 2026
Avis spontané
Réponse de Wickes - Sutton
Hi Sam Davison, We appreciate you taking the time to share your kind words. It's great to hear that you find your visits pleasant with Tracy. Thanks for your positive feedback! - Sean
Perfect kitchen
Angela Chinyere designed our kitchen perfectly to meet our needs. Nothing was too much trouble, with my multiple changes!
Our fitter, Paul Lenny, was amazing and did a brilliant job. We found him polite, accommodating and very professional, the kitchen looks amazing.
We couldn't be more pleased :-)
6 février 2026
Avis spontané
Réponse de Wickes - Sutton
Hi LN,
We're delighted to hear that Angela created the perfect kitchen for you. It's great to know that Paul was amazing, polite, accommodating, and professional. Thank you for your positive feedback! -Ellysse
I had some problem with my returns
I had some problem with my returns, but the operational manager Rosh sort it out nicely. Very good customer service
25 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
Hi Mathi, Thank you for taking the time to share your feedback. It is great to hear that even when faced with an issue Rosh was still able to help you out. -SM
I received excellent customer service from Oliver
Oliver was friendly, keen to help and stayed with me until I found what I was looking for. I received excellent customer service from this man- thank you.
6 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
Hi Asela, Thank you for sharing your feedback with us, It is always appreciated. We are happy to hear that Oliver was able to help support you in store and help you find what you were looking for. -SM
Really help full staff-Rosh Ops Manager
Really help full staff
Roshan Operation Manager was really helpful went extra mile to help me with query and sorted in very professional manner
Thank you
20 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
Hi Bhu.
We appreciate you taking the time to leave us a review. We're happy to hear that our staff were helpful and resolved your query in a professional manner.
- PP
Super helpful in store
There’s a current issue with using gift cards on line so I was a little annoyed as I wanted a home delivery for a bulky item therefore a trip to the store seemed a waste of time. Came into the sutton branch and Roshan exceeded my expectations, fully resolved my problems, put a new online order thru with my gift cards and sorted me with next day delivery. Couldn’t ask for more. Lady on the till was also super polite and helpful.
19 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
Hi, Thanks for taking the time leaving your review. We are happy to hear that Roshan from the Sutton branch was able to help take your order using your gift card when it would not work and got the items ordered for next day delivery. Thanks again for the kind feedback. -JL
Professional
A professional kitchen design service from Wickes Sutton. Great advice and product knowledge.
9 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
We're happy to hear that you had a positive experience with our kitchen design service. We appreciate your kind words and value your feedback! -AK
Rosh - operations managers 5 star
Rosh - operations manager
Was extremely helpful sorting out my issues with online order with 15% discount and start to end he sorted fully delivery .. with lots of patience and care
6 janvier 2026
Avis spontané
Réponse de Wickes - Sutton
Hi Christodoulos, we're happy to hear that your online order issues were sorted out with such care and patience, resulting in a successful delivery. Thank you for your feedback. -LG
Tom was very helpful
Tom was extremely helpful when we were trying to match some kitchen items to what we originally had. He focused completely on us and made sure that we were happy with everything we had chosen. Excellent service and we came away very pleased.
15 novembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Surina, Thanks for taking the time to leave your review. We are happy to hear that Tom was able to match some items to your original fitting and focused on making sure that everything chosen was what you wanted. Thanks again for the kind feedback. -JL
Thank you
We would like to say a huge thank you to the team at Wickes Sutton for their incredibly generous donation of a shed and 10 bags of sand to our school. This support will make a real difference to our outdoor learning space and will benefit our pupils greatly.
It’s wonderful to see a local business actively supporting the community. The staff were helpful, professional, and genuinely keen to help. We are extremely grateful for their kindness and generosity and would highly recommend Wickes Sutton to others. Thank you
18 décembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Gemma, Thank you for taking the time leaving your review. We are happy to hear that the Sutton store was able to donate some items to the school to bring a new life to your outside learning space for the pupils. Thanks again for the kind feedback. -JL
I used Wickes for my new kitchen
I used Wickes for my new kitchen. Angela was super helpful and the kitchen Installer Bill was so efficient and helpful. There was a little delay but overall I’ m happy with the result
8 décembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Ruth, Thanks for taking the time to share your feedback. It is great to hear that Angela was able to help you in your new kitchen journey, and that Bill was efficient in helping you get the job done. We are glad you are happy with your new kitchen! -SM
New kitchen
I’ve been looking for a new kitchen and Angela has been super helpful throughout the process, including changing the designs multiple times and ensuring I get the best price. Really helpful service!
31 octobre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Rachel, thanks for taking the time to share your feedback. It is great to hear that Angela was a great help through the process of your new kitchen. Your feedback means a lot to us, and we’ll make sure Angela knows how much her efforts are appreciated. Enjoy your new kitchen!- SM
Tara was extremely helpful
Tara was extremely helpful, helped with ideas. Thank you
26 novembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Jo, we're so happy to hear that our team was able to assist you with helpful ideas. Thank you for your positive feedback! -LG
She has been very helpful throught the…
She has been very helpful throught the long process.
18 novembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Ari.
Thanks for taking the time to share your review, Great to hear a member of our Sutton team was able to help your during your visits.- PP
The extra mile with a smile
Sam was really helpful when the mdf I was looking for was not on the correct shelf. He managed to locate it in store and found me to let me know. He then went to the trouble of using the forklift to uncover the hidden Mdf and put the sheet I needed on my trolley for me. Thanks for your help!
14 octobre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Liz, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sam in our store and that they provided you with useful advice. -AH
Skye served me 13.10.25
Skye served me 13.10.25. She was knowledgeable helpful and polite. She even helped me by lifting heavy titles into my boot. Fantastic customer service
13 octobre 2025
Avis spontané
Réponse de Wickes - Sutton
We're happy to hear that you found Skye was so helpful and informative. It's great to know that she went the extra mile for you by helping lift the tiles to your car. Thank you! -AK
Helpful staff good store you always…
Helpful staff good store you always find what you’re looking for
Best
Charbel
9 octobre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Charbel, we appreciate you taking the time to share your positive experience! We're so glad our helpful staff could meet your needs. -LG
Price for ready mixed plaster
Came into the store to get some information about plastering items as have had some works carried out. I was greeted by Oliver who asked me what I was looking for and when I explained I was looking for ready mixed plaster he showed me all the different types of products on offer. Could not give enough praise to Oliver for his help.
26 septembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Stuart,
We're happy to hear that you received such helpful assistance during your visit. We appreciate you taking the time to share your positive experience with us.
-Ellysse
Réponse de Wickes - Sutton
We appreciate you taking the time to share your feedback, and we are so happy to hear that you had a good experience with Wickes Sutton store.
- PP
The best experience at Wickes Sutton have been to Sut store today and…
I have been to Sutton store today and been professionally served by Roshan
He was very kind and helpful to the top level
I had the best advice and service with the product and delivery
I am really thankful to Roshan
17 septembre 2025
Avis spontané
Réponse de Wickes - Sutton
Hi Tarik,
We're happy to hear that you received excellent advice and service and that Roshan was very kind and helpful. We appreciate you taking the time to share your feedback with us.
-Ellysse
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