Wickes - Sutton Avis 

193
•
TrustScore 4.5 sur 5

4,7

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB

•

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Terrible experience sadly. Ordered a kitchen installation with multiple delays, wrong item and delayed deliveries, poor installation and mistakes by subcontracted builders. Been waiting almost 1.5... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am local to the Sutton Surrey store, and can honestly say I have never had a bad experience there. They will always help, asking me themselves, if they can’t they send me on the right direction... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I want to leave an excellent review for Tracy at Wickes Sutton. Her customer service was genuinely outstanding, she was patient, understanding, and extremely observant, and she made the whole experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Managed to get everything I needed to start a new job, my first as a self employed decorator. Was pointed in the right direction by one member of staff, who knew exactly where things were, makin... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Quincaillerie
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de matériel de cuisine
  5. Société d'énergie solaire

À propos de Wickes - Sutton

Écrit par l'entreprise

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Coordonnées de contact

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, Royaume-Uni

  • +442086418765

4,7

Excellent

TrustScore 4.5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,7

Tous les avis

(193)

14 688 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Rush is excellent

Rush is excellent. He helped me sorted my basket and patiently listened to my situation

9 septembre 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi Edmund, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rush in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Very helpful and kind especially Ria…

Very helpful and kind especially Ria and Amy

9 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

We appreciate your kind words! We are so glad that you found Ria and Amy to be helpful and supportive during your visit. -AK

Noté 5 sur 5 étoiles

I went to buy compost from your Sutton…

I went to buy compost from your Sutton store. The cashier was very helpful and Oliver helped with taking compost to my car. Wonderful service thank you 🌞

11 août 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi Susan, thank you for taking the time to leave a review. I'm really pleased to hear that both the cashier and Oliver were helpful when you visited the store to buy compost. -LG

Noté 5 sur 5 étoiles

I just want to say “I was shopping in…

I just want to say “I was shopping in your Sutton store today, and needed help,
So I walked over and asked a young man who’s name is Oliver, he was very helpful and friendly,
This young man is a credit and a good example to your company”.

28 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

Thank you for taking the time to leave your review!
We appreciate your positive feedback about the helpful service you received from Oliver at our Sutton store.
- PP

Noté 5 sur 5 étoiles

Amazing shopping experience at Wickes, Kimpton Way.

All staff were friendly, provided advice & guidance. The staff were very aware of customers if they looked lost & came to help to show you where to go in the store.
Such a great shopping experience.

21 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi Sarah We appreciate you sharing your experience. We're so glad to hear that our staff at the Wickes Kimpton way store were friendly, helpful, and attentive to your needs while you were shopping in our store. - LC

Noté 5 sur 5 étoiles

I visited the store this morning 22nd…

I visited the store this morning 22nd July and was looking for fencing. Website said there was stock so found a guy called David and he was so helpful he went out into the yard loaded everything onto a trolley and helped me to the counter. Top bloke!!!

22 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

We're happy to hear that you had such a positive experience during your visit at out Sutton store. We appreciate you mentioning the assistance you received by David it's great to know he was so helpful.
- PP

Noté 5 sur 5 étoiles

Staff I've found are excellent

Staff I've found are excellent. Especially Skye who helped me today, she solved a tricky product question for me.
Patient, helpful & polite.
Store is well equipped with a good range of products.
Sutton store in particular, I rarely go anywhere else

10 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

We appreciate you taking the time to share your feedback about our Sutton store. We're so glad to hear that our staff, especially Skye, were so helpful and that you found what you needed. TW

Noté 1 sur 5 étoiles

Very disappointed with my delivery

Very disappointed with my delivery. Part came fine but the main part of the order wasn’t available on my delivery date I put in. This caused untold problems for myself and when I complained to wickes their customer relations department came up with many excuses such as I hadn’t looked at the Ts and Cs which quite frankly is a joke . Wickes not for anymore

1 juillet 2025
Avis spontané
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Réponse de Wickes - Sutton

We appreciate you sharing your delivery experience. We're sorry the main part of your order wasn't available, causing issues. We'll review this to improve our service-GS

Noté 4 sur 5 étoiles

I opened a trade account last week in…

I opened a trade account last week in the Sutton branch of Wickes.
They couldn’t have been more helpful particularly Skye who explained everything perfectly and sorted a delivery out without fuss.
Well done.

13 juin 2025
Avis spontané
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Réponse de Wickes - Sutton

We're happy to hear that your experience opening a trade account at our Sutton branch was so positive. It's great to know that Skye provided helpful and efficient service!
-AF

Noté 5 sur 5 étoiles

Beautiful Kitchen Design by Angela

Beautiful Kitchen Design by Angela

We recently worked with Angela to design our new kitchen, and the experience was fantastic from start to finish. Angela was friendly, professional, and incredibly helpful throughout the entire design process. She really took the time to understand our needs, preferences, and lifestyle, and created a layout that is both stylish and practical.
Her attention to detail and creative ideas helped us visualise a space that works perfectly for us. We are extremely happy with the design and can’t wait to see it come to life.

30 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Angela in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Dave at Sutton branch was really…

Dave at Sutton branch was really helpful. Went out of his way to help me find everything. Great advice on fence panels and what else I needed for the project. Thank you

19 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

We appreciate you taking the time to leave us this feedback. We're so glad to hear that you found our team member helpful and that their advice was beneficial to your project! TW

Noté 5 sur 5 étoiles

Sirwan’s service

Click and Collect from Wickes Sutton on 22/5/2025. Great service. Sirwan served me and even offered to load my items into my car. This was very handy after my recent surgery. Thank you Sirwan.

22 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

We're glad you enjoyed your experience with click and collect. We appreciate you mentioning the assistance you received; we aim to provide helpful service. Thank you for your feedback. TW

Noté 5 sur 5 étoiles

Sutton branch

Went into Sutton, London branch and was looking for something that online said was in stock. Wasn't off shelf but asked a very helpful young man called Zack, who was very polite and went off to find it for me. Eventually found it after I had left the shop and came out to find me in the car park. Couldn't have been more helpful ! Top class customer service

18 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

Hey Clare, thanks for your five-star review, and I'm glad you enjoyed the service in our Sutton store from Zack! - Dylan

Noté 5 sur 5 étoiles

Really great customer service and an…

Really great customer service and an employee called Keston was amazing.
Very spot on and overall great experience.

9 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

Thank you for your kind words! We are thrilled to hear that you had a positive experience with us. We appreciate your feedback and are glad that you found our team to be helpful and friendly. TW

Noté 5 sur 5 étoiles

Has a nice selection of items for…

Has a nice selection of items for household use. Was served by a guy named Zack who was outstanding in his service. Was highly enthusiastic in explaining options for our gardening needs and went out of the way to find them for us and help load on a trolley. Excellent attitude towards customer service. We need more Zacks who are proactive and helpful.

4 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Zack in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Paul was awesome

Paul was awesome! Very helpful with recommendations and finding thing.

3 mai 2025
Avis spontané
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Réponse de Wickes - Sutton

We're delighted to hear you had a positive experience. We appreciate your kind words about Paul's helpfulness and expertise.
-AF

Noté 5 sur 5 étoiles

This hardware shop is good

This hardware shop is good.
I wanted to buy flooring for my house. Mr. Zack helped me to buy all the things. And helped me to load the flooring. Even though I forgot to get my discount. Mr Zack help me to get it . I recommend him if you want get a good service...

26 avril 2025
Avis spontané
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Réponse de Wickes - Sutton

Hey Ramanan, thanks for your five-star review, and I'm glad you enjoyed the service from Zack in our Sutton store! - Dylan

Noté 5 sur 5 étoiles

Very good service from Angela who was…

Very good service from Angela who was drawing and planning for my kitchen , she is so friendly and helpful, I would recommended her to everyone. Thank you so much

19 avril 2025
Avis spontané
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Réponse de Wickes - Sutton

Hi Cindy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Angela in our store and that they provided you with useful advice. -AH

Noté 5 sur 5 étoiles

Positive experience

We recently visited to choose some paint for our house and were trying to match a specific colour. We were fortunate to be assisted by Paul, who was cheerful, approachable, and incredibly helpful. Thanks to his support, we were able to find the closest match to what we needed. His assistance made the process much easier and more enjoyable.

17 avril 2025
Avis spontané
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Réponse de Wickes - Sutton

We're so glad to hear that you had a positive experience choosing paint for your home. It's wonderful to know that Paul was able to assist you in finding the perfect color match. We appreciate you taking the time to share your feedback and are happy to hear that Paul's helpfulness made the process enjoyable for you.
-AF

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