Wickes - Torquay Avis 

This is the second time we have been helped by Marie Gwillam. She is a credit to the store. Knowledgable, professional, courteous, friendly and proficient

We have had a kitchen (including flooring) installed by Wickes and are very pleased with the service and result of the project.
Firstly Lorraine (the design consultant) visited and listened to our wishes, producing a lovely design. She was open to changes to the plan that we suggested, and did her best to ensure that we were happy with the design and the price.
Then Jason (the kitchen installer) and his team also visited prior to the install and prepared the kitchen in advance. The actual installation was done very well with minimal mess and disruption. Jason and his team were also open to minor tweaks that we requested during the process.
In addition, we were in touch with Wickes's Customer Experience team who provided a helpful backup, for example when the delivery date had to be rescheduled to the next day.
All together top marks all round, we are very proud of our new kitchen. Thank you.

Purchased a Dulux "matt" paint. Definitely not matt more like satin. Returned another tin of "silk" and the assistant was totally unresponsive, like UH!

We booked a 3 hour appointment with Marie to design our new kitchen incorporating a media unit to match.
We found her extremely knowledgeable and helpful in the design also very friendly and helped us to achieve our goal. This was reassuring and gave us the confidence to buy our new kitchen from Wickes.
Many thanks again Marie
Mark and Susie Langdon

Our first visit to the store - spoke with 2 members of staff - both helpful- especially Mary who helped us open a trade pro account

Went to look at solar panels and needed further information we were in two minds as to benefits, we were helped by a delightful young man called Russell who was really helpful, we went home called the number he gave us and have just had the installation a credit to the company

The local design and installation team were helpful and thorough, spending the amount of time we needed to make a decision without feeling pressured and the three different installation teams we had to deal with three differnt jobs were all pleasant, helpful and excellent workman, even down to cleaning up after themselves wich really impressed us. Could not recommend them highly enough and would use them again.

Booked an appointment with Marie after a failed design from Homebase. Marie identified our needs and had already started planning our kitchen before we had got there. The design was great, and looked awesome. I was unsure of a few things and measurements so Marie came out and measured my room to double check everything. The paperwork provided explained everything including layouts part codes.
As I’m fitting the kitchen myself, I had questions, 100’s of them. Every question was answered, promptly and professionally. Nothing was too much trouble for Marie, she went above and beyond our expectations and is a real credit to the Torquay branch. It’s not often that you find employees in customer service jobs that come across like they truly care about your needs. I’m not talking about a 10+ grand kitchen here, it’s a simple modest design. The price was very competitive and the quality of the units look as good as I’ve found. Obviously not been delivered or fitted yet but I’m confident it will all be great.
Marie should be up for an award for the work she put in for my kitchen and putting up with me for a kitchen.

Very good service and happy to help may was excellent

I never knew Wickes had opened a store in Torquay until I was driving past a few weeks ago. I popped in to have a look. I didn't really need anything, but walked away with some new tools and a few ideas for my spring garden refresh. I was served by Mary and I think a manger called Andy. Both were very knowledgable and friendly. Well done for back to basics simple shopping.

Friendly staff helped me find the right product for the job. A credit to the Wickes, would definitely recommend!

Thoroughly impressed by the excellent customer service I received. From the moment I walked in, the staff was incredibly welcoming and attentive. They went above and beyond to assist me, answering all my questions with patience and expertise. Their friendly demeanor and willingness to help made my shopping experience truly enjoyable. I highly recommend this Wickes store for anyone looking for top-notch customer service. I have to make a special mention to Danni and Emily in the showroom, both are a real credit to the company.

Good car parking. Entering the store in a freezing cold morning, I was welcomed with a nice warm blast. As I browsed around the store I noticed it was still warm & comfortable & commented to a member of staff, how welcoming this was. The store is nice & bright, spotlessly clean & tidy and so well laid out without having to shuffle around anything. Everything is clearly marked & good stock. The staff are very friendly happy & helpful. Great shopping experience

I Went down to my local torquay store as I was having trouble ordering online. Couldn't believe how knowledgeable and helpful Connie and Emily were.
Excellent customer service

The staff were really helpful and it's a lovely store!

I purchased a kitchen in March 2024 from Wickes. Not only has it taken 8 months from commencement of installation to finally get it completed but they failed to fit the appliances I ordered. My survey prior to fitting confirmed everything could be fitted but the electrician felt it was too much work so said it could not be done. Wickes changed my appliances which has resulted in them installing a non fan assisted oven whilst I was away on holiday and are now disputing this fact. All I need to complete the job is for them to install a fan assisted oven. They have offered me £150 only for an inferior appliance and an 8 month delay in fitting as they could not provide me with a non damaged or correct size doors. I wait to hear what they will come up with next but I would not recommend!

Very helpful and friendly staff. So pleased Wickes opened in Torquay November 2023.
Shop here all the time.

Bought a shower trap that was reduced because the box was damaged and a co2 detector - Mary at Torquay was really helpful checking stock of wood flooring for me

Deliveries of my new kitchen were either not what I ordered or damaged and in two instances having taken time off to receive delivery nothing arrived. Customer services have refused to replace a damaged door even though I said I would accept a touch up pen or paint but they have refused.

Enjoyed my visit to the Torquay branch this morning. The staff were friendly and seemed really happy. The store itself was clean and tidy and on a cold frosty day, nice and warm. Will be back soon.