Wickes - Wakefield Avis 

Used Wickes deliveries for years and they used to be reliable. Not anymore.

Latest order: 4 sheets of PIR, 3 plasterboards, 2 rolls of insulation. Delivery turned up 3 hours early, to several houses away, then it went downhill fast. One PIR board had a corner missing and all three plasterboards were badly damaged on the edges — clearly mishandled.

Refused the damaged items, only to be told the entire order had to go back. So instead of a simple replacement, I’m left with nothing and a delayed job.

Called the store and was told they’re having “lots of problems” with their new delivery company, City Sprint. Drivers not trained properly, materials being damaged regularly — and the most telling part: I was actually told that if I reordered, he could not guarantee it wouldn't arrive damaged again, which I found unacceptable.

To top it off, Wickes don’t automatically refund the £4 delivery charge when they mess up. I had to escalate to customer services just to get that back — for a delivery that completely failed.

Cancelled the order and went elsewhere. What used to be a convenient service is now a gamble. Until Wickes sorts out City Sprint and takes responsibility, I wouldn’t trust them to deliver anything fragile or important.

Thank you to Lynette for her help and courtesy when my debit card wasnt being recognised by the card reader.

I had a problem ordering a delivery online, it wouldn't let me use my trade card because "it said" my email address was the wrong one, even though I had opened it just a few months ago so I went to the Wakefield branch.Lynette the colleague who was attending to me just couldn't understand it. With input from 2 other colleagues she tried in vain to get round it, I must admit that I was thinking I would either have to lose the discount or cancel the order. Lynette wouldn't give in, even at one stage saying " no computer is going to beat me" and it didn't she somehow got round the problem enabling her to order my delivery and gaining my trade discount of £18-30p. I cannot thank Lynette enough for sorting my problem out and reassuring me throughout.

Shocking experience. 4 months later and we still don’t have a finished bathroom. STRONGLY RECOMMEND YOU DO NOT USE WICKES this has been an awful, stressful experience and I am beyond shocked at the incompetence of the approved installers & the lack of any urgency from Wickes in resolving this.

Lisa was really helpful with our order of fence panels, posts and sand

We came in to purchase some worktops and a young man called Jude approached us.
I asked him if we could see a full length of worktop and he was extremely helpful in assisting us with our request.
We asked him about matching upstands and he showed us these.
Once we had decided on the product, he asked if he could help with anything else, but that was all we needed.
He took us to the checkout and we made our purchase.
This young man was very helpful and made our purchase stress free.
I would like to thank Jude for his help in our purchase.

Chris was amazing at planning our bathroom with us today, he did it just how we wanted and made our vision come true, would 100% recommend him to anyone looking to upgrade their bathroom

Lynette was extremely helpful going above and beyond to help me

I came in to store looking for some help with paint and some advice on some sealants was offered great help and managed to found the items I was looking for

I've spoken to a colleague in wakefield store. He was extremely helpful with explaining the delivery process to me in regards to a bathroom job I have going on

Dani at Wickes Wakefield was extremely helpful and polite with excellent product knowledge and advice. We purchased some kitchen cabinets and we are delighted with the quality and value for money.

On 4th Dec 2025 I visited Wicks Wakefield store. I had done some research on the products I needed but was still unsure about the exact parts I required.
I spoke with a staff member named Peter. He was extremely helpful and offer advice and alternative products that would do the job. He was very polite. Excellent customer service from Peter, thank you.

Went for paint and asked for advice from a staff member Nick.He was so helpful and patient with me.I purchased the paint he even helped take paint to my car.Thank you so much Nick .

Loaded 6 pieces of timber stud work on my trolley at Wickes Wakefield store and the dozy girl on the till charged me for 7. Scary how dim people can be.

I telephoned Wickes in Wakefield 3 times over 2 days to try get a price on a new kitchen but was told there was no-one available today and tomorrow is their day off. The call taker sounded uninterested and did not offer any alternative despite the fact I told her I already had a kitchen design and just needed it costing. I ended the call telling her I will go elsewhere.

Victor from the Wakefield store was extremely helpful

Very honest a good service came in towards closing and was able to get my click and collect and the other items I needed.

Spoke to both Jude and manager Mark they explained full the process of having a kitchen from Wicks were very detailed in explaining the process could not ask for more booked my appointment with the designer who I’m sure will be just as detailed as they have made me feel confident that I have made a good choice . Thankyou

Staff always friendly and very helpful. Gave me advice on what l needed to complete a project in my garden. If one staff member was unable to point me in the right direction, straight on their headset to get the right advice from another member of staff. Well done to Wickes (Wakefield).

Staff are always friendly, welcoming & helpful. On this occasion Dani at the Wakefield branch went above &beyond to help Wakefield Sea Cadets to get a new internal door at the best possible price. She always has a smile and chat for all customers and makes sure they get what they came in for. She is a credit to your company.