Wickes - West Wickham Avis 

The staff were really helpful, especially Kay, who gave me a lot of helpful advice and hacks on how to paint a room. She also showed me products that made the most sense financially. I felt overwhelmed at first, because it was my first DIY job ever, but she made me feel more confident. Thanks Kay.

We went to Coney Hall yesterday. Met a chap called Kwame. We are having a new bathroom fitted. Some things were not explained to us when we ordered. Kwame was brilliant, sorted everything out, and now we are calm before the installation begins. Thanks Kwame !

I made great big effort to come and talk about kitchen ,asked to print out what he did but he refused to do so and he said he will send plan and quote following day by email, but never arrived, they let me down, wasted my time. I will get kitchen somewhere else

5 star customer service
I felt very confident that the consultant new their products understood what I wanted VERY HAPPY

We bought a new bathroom and were greatly helped by the knowledge and experience of our salesman James, at the Coney Hall branch. He is very friendly and helped explain all our options. An absolute credit to your company.

Don't use them. They accept a booking and payment via their website and then decide they can't actually deliver. Of course this may not be at site level but it's all the same company.

Our designer James Bealing was so thorough, friendly and knowledgeable. A real pleasure to meet. And Thomas Whittaker in customer services was brilliant at helping us out getting the delivery sorted earlier than expected for my elderly parents.

James Bealing was knowledgeable, calm and friendly to deal with. He always made the time to talk through any questions and was approachable, thorough and professional throughout. Highly recommended.

Service received was excellent . The actual store manager loaded the items for me, because I couldn’t lift heavy loads due to me recently having surgery
I was very appreciative by his help with such a pleasant attitude 😎

Just purchased a new kitchen and a big thank you to James Bealing who not only measured and designed my kitchen but made the process from start to finish more customer friendly. He is a credit to Wickes.

Returned a faulty reciprocating saw which I’d bought the previous month having unfortunately lost the receipt. Tina, the very helpful staff member found the transaction on their system as I’d paid by debit card, and exchanged the saw speedily and without fuss. Great customer service, thank you 🙏

The design consultant, Mr. James Bealing, was punctual, professional, and polite.

Brilliant delivery service from Wickes in West Wickham, Kent. Staff in shop helpful, knowledgeable and professional. Had next day delivery, on time and exactly what I had ordered! (Not always the case with other suppliers). I shall certainly use them again, and can highly recommend.19

I made a purchase using click and collect, by the tome I collected my purchase the item had sold out. The moto is "if you really want the item, and it's in demand, then use click and collect". It worked for me at Wickes and the staff were very helpful.

I'd like to take this oppertunity to recommend Wickes as they've done such a fantastic job on our bathroom. The designer (James Bealing) made the effort to come to our house on a few occasions, was attentive and listened to our ideas.

The materails are of good quality and the installer was fantastic with a real eye for details.

I can't recommend the Wickes West Wickham team highly enough!

Staff helpful with great advice for new kitchen. Obtained quote sure to be returning to place order.
I general all staff polite and helpful, used store many times and hope to continue.

Very kind and lovely people. Excellent customer service with helpful advice.

The customer service is second to none. Ian was so helpful and I appreciate the time he gave us.

If I could give 0 stars I would. I had a new bathroom fitted nearly two years ago and since then have experienced problem after problem. I have experienced three major leaks into my neighbours property though faulty workmanship from a Wickes approved installer. The problems have ranged from fitting a shower tray which was literally balanced on floor boards, incorrect pipework used to connect the toilet, to inappropriate parts being used to join pipework together.
Wickes aftercare was appalling. Initially I was bounced from department to department with no one able to help and it took almost six weeks before they could find anyone to come and sort the problem. In the end I had to employ my own plumber and fight for Wickes to reimburse me for the work and to pay for the damage to my neighbour's property. The last incident they disputed that it was their fitter's shoddy workmanship that had caused the problem and I had no way of proving this outright.
Yesterday the nightmare began again, with yet more pipework giving in and causing a forth leak. I am so lucky that my neighbour has been understanding throughout the whole ordeal. I made the mistake of thinking that a well known company would employ competent workmen to carry out work on their behalf.
Avoid. Avoid. AVOID.

Update: 27.7.25 The nightmare continues. Not three days since my last review I am yet again faced with a new problem. My son had a shower this evening and now the dial which turns it off and on is now stuck on. On a Sunday night with emergency plumbers quoting me 400 + with slim to no chance of rectifying the problem, I was forced to turn my water off again for the second time this week.
Below you will see Wickes promising to look into the problems I've faced but as I expected no contact from them. They have cost me hundreds of pounds on top of my expensive bathroom. I paid two and a half grand to a complete cowboy who Wickes approved. I will now be seeking legal advice. The stress of this ordeal, not to mention the additional costs needs to be compensated adequately. Enough is enough. Stop offering empty apologies and sort this out.