We went to Coney Hall yesterday. Met a chap called Kwame. We are having a new bathroom fitted. Some things were not explained to us when we ordered. Kwame was brilliant, sorted everything out, and n... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement38-40 Croydon Road, West Wickham Kent, BR4 9HR, GB
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Lisez les avis des autres
The staff were really helpful, especially Kay, who gave me a lot of helpful advice and hacks on how to paint a room. She also showed me products that made the most sense financially. I felt overwhelme... Voir plus
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I made great big effort to come and talk about kitchen ,asked to print out what he did but he refused to do so and he said he will send plan and quote following day by email, but never arrived, they l... Voir plus
L'entreprise a répondu
We bought a new bathroom and were greatly helped by the knowledge and experience of our salesman James, at the Coney Hall branch. He is very friendly and helped explain all our options. An absolute cr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - West Wickham
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
38-40 Croydon Road, West Wickham, Kent, BR4 9HR, Royaume-Uni
- +442084629209
4,3
Excellent
45 avis
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Excellent service
Trevor Wickham was a extremely helpful in planning my kitchen layout, and even after placing the order I went back to change the design and nothing was too much trouble. He fitted me in between clients as I turned up on the off chance with no appointment. If you are planning a new kitchen then book an appointment with Trevor at West Wickham branch.
29 juin 2025
Avis spontané
Réponse de Wickes - West Wickham
We're happy to hear that you found Trevor to be helpful with designing your kitchen layout! We appreciate you highlighting his dedication to accommodating your changes and offering assistance. Thank you for your review!
-AF
5 stars for James and Trevor
I dealt with both James and Trevor. They helped me design a kitchen for a rental property so made it suitable for my budget and were both very helpful and friendly.
19 juin 2025
Avis spontané
Réponse de Wickes - West Wickham
We're happy to hear that the kitchen design met your rental property needs and budget. We appreciate your kind words about our team's helpful and friendly service! TW
This store is fantastic and so helpful…
This store is fantastic and so helpful and knowledgeable. I am a teacher at a local school and was able to access their community support fund. Laura was brilliant and answered all my questions, she couldn’t have been more helpful.
2 avril 2025
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Réponse de Wickes - West Wickham
Hi Charlotte, We are so pleased to hear about your positive experience! It's wonderful to know that our community support fund was able to assist you and that Laura provided such excellent service. We strive to make a difference in our community, and your feedback is truly appreciated. - SF
I was served by Loretta
I was served by Loretta, she was knowledgeable and very helpful, she definitely made my shopping experience at wickes easy and I will return again.
19 février 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi Char, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great experience at West Wickham
Great experience at West Wickham!
I went to get bulbs for my living room but was not sure which ones to get - Kay was very friendly and helped me get exactly what I needed.
It also helped that the store was clean and well organised.
I would recommend
20 février 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I had a wonderful experience at West…
I had a wonderful experience at West Wickham a few weeks ago while searching for a small kitchen for my houseboat. Kay, a delightful and incredibly helpful woman, greeted me in the showroom. She and a kind gentleman named Trevor assisted me in designing my charming little kitchen; the Ohio Blue is absolutely stunning. Thank you both so much for your assistance.
12 janvier 2025
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Réponse de Wickes - West Wickham
Hi Floerence, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
New Kitchen
We have recently had a new kitchen through Wickes in West Wickham. James Bealing designed our kitchen and Sotir and his team handled the installation. I cannot fault either of them. We are very happy with our new kitchen and would definitely recommend!
6 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi Fearn, Thank you for taking the time to share this feedback. We are delighted to hear that you are happy with your new kitchen and that you had a positive experience with both the design and installation process. We appreciate you taking the time to let us know. - SF
Very Helpful
Staff are very helpful and informative with what products they sell. Could have a bigger range. Feel sorry for staff as their store is freezing
13 février 2025
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Réponse de Wickes - West Wickham
Hi Thomas, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Helpful Staff
I had to return an item that I had ordered online. I went to the store to return the item and to buy a replacement which was in stock at the store. The staff were really helpful and friendly and not only dealt seamlessly with the exchange, they also loaded the item which was quite heavy, into my car! Great experience all round!
22 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi Gillian Howard, We're so glad to hear that you had a positive experience with our team! We appreciate you taking the time to share your feedback. - SF
My favourite supplier for building materials
I use Wickes all the time for my building supplies and find them well priced, convenient and well stocked.
The entire team at West Wickham are super helpful and friendly and always go the extra mile for me when needed.
30 janvier 2025
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Réponse de Wickes - West Wickham
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Kay was a great help as usual always…
Kay was a great help as usual always helpful staff great place great service
27 janvier 2025
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Réponse de Wickes - West Wickham
Hi Leslie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Kay in our store and that they provided you with useful advice. -AH
Fantastic support …
I have recently bought a kitchen from Wickes in West Wickham and the staff have been very helpful throughout.
My special thanks go to Trevor Wickham (not a typo!) who has shown great patience and given fantastic support.
26 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hey Peta, thank you for your five-star review, and I'm glad that Trevor in our West Wickham store was able to help you throughout your kitchen project, enjoy your new space! - Dylan
Kay at the til always happy and helpful.
Kay at the til always happy and helpful.
22 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hey Maxine, thanks for your five-star review, and I'm glad that you enjoyed the service from Kay in our West Wickham store! - Dylan
Helpful and friendly staff
22 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi Caroline, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
They helped me finding the low cost…
They helped me finding the low cost offers. Friendly staff.
21 janvier 2025
Avis spontané
Réponse de Wickes - West Wickham
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH
Réponse de Wickes - West Wickham
Hi Patel, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Amazing service from the bathroom and…
Amazing service from the bathroom and kitchen department my partner had a bathroom designed it was perfect. Thank you Trevor and team
11 novembre 2024
Avis spontané
Réponse de Wickes - West Wickham
Hey Lily, Thanks for your amazing review, and we're thrilled to hear that you had such a positive experience in our West Wickham store. It's fantastic to know that the design process went smoothly and that the final result was perfect for your partner. We truly appreciate you taking the time to share your experience and we're delighted that Trevor and his team were able to help create your dream bathroom. - Dylan
Absolutley rubbish!
★☆☆☆☆ - Appalling Customer Service
Wickes was quick to take almost £20,000 for two bathrooms, but when it came to delivering the service, it was a disaster. I was left without a functional bathroom for months, with constant delays and zero accountability. Despite countless attempts to reach out, my calls were ignored, and promises of updates were never fulfilled. If you value your time, money, and sanity, avoid Wickes at all costs.
Even 1 star is higher than they deserve!
30 octobre 2024
Avis spontané
Réponse de Wickes - West Wickham
Hello there,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding your bathroom installation. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. SW
Best regards,
Absolute crap!
Wickes was quick to take almost £20,000 for two bathrooms, but when it came to delivering the service, it was a disaster. I was left without a functional bathroom for months, with constant delays and zero accountability. Despite countless attempts to reach out, my calls were ignored, and promises of updates were never fulfilled. If you value your time, money, and sanity, avoid Wickes at all costs.
The store staff and design team promise the world but clueless about basic install, regulatory compliance and basic safety.
30 octobre 2024
Avis spontané
Réponse de Wickes - West Wickham
Hi Mr Joe Merrell,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding the poor delivery service you have received so far and the time it has taken to resolve the issues. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Crap customer service and no response when issue raised.
Not just crap service from in store and cowboy installation team but their general customer service and responsiveness is just as appalling. I have reached out directly on social media, as they requested but still I have got no further. Again I have been directed to a contact form on their website. This is not good enough! We have spent £15k+ on two bathroom and now two months later we are still without an adequate bathroom.
23 octobre 2024
Avis spontané
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