DB Wider Fit Shoes Avis 

151
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The whole experience was excellent. The expert staff measured my feet to find the exact fit. They explained the size codes and options on each style of shoe. ( and trainers, I went back for another v... Voir plus

Noté 5 sur 5 étoiles

Having felt miserable about buying shoes for a few years now, I made the journey to Rushden to DB’s fitting centre…what a treat! 🤩 I found a wide range of styles and sizes to choose from and, as if... Voir plus

Noté 5 sur 5 étoiles

Travelled from Bristol to the fitting centre in Rushden. Was well worth the visit for both my son and myself. My son has a wide foot and finds it difficult to find a comfortable shoe. Due to the wi... Voir plus

Noté 4 sur 5 étoiles

Good shoes and good communication. My only criticism is the way they handled the poor delivery service from Royal Mail. The shoes were delayed by two weeks. I ended up having to liaise with Royal Ma... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

DB Wider Fit Shoes, established in the 1920's, we are the experts, specialising in the design and manufacture of Wide Fitting Footwear. We offer seven fittings - from a High Street E fitting up to 8E. With over 400 styles and colours, we aim to find the perfect style for you. And with our "No Quibble" Money Back Guarantee and Free Returns you have nothing to lose. We have the biggest range and in the widest fittings, ideal for those who may suffer from swollen feet and other foot problems. We sell by mail order (phone, post and online - please check our website for online product reviews) and via our own shop in Rushden Northamptonshire. We have access to the warehouse stock Monday - Friday 10am -4pm with thousands of pairs in stock so plenty of choice. Please note that we also sell to independent retailers - some with very similar names to ourselves so please check that you are leaving review on the correct page. We are widerfitshoes - with an r between wide and fit. We look forward to hearing from you. The Team at DB Wider Fit Shoes


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

151 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(151)

58 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

The shoes I got were delivered on time…

The shoes I got were delivered on time but they chafed so bad on my right foot, they drew blood the first time I wore them. However, Wider Fit Shoes were good enough to give me a refund.

2 septembre 2019
Avis spontané
Logo de DB Wider Fit Shoes

Réponse de DB Wider Fit Shoes

Dear Ms Fields. We are so sorry to hear that you have had problems with shoes you have purchased recently. Please can I ask you to confirm that you did purchase them from ourselves and not from an independent retailer with a similar sounding name as we are unable to find you as a customer on our database.

We collect product reviews direct on our website rather than using Trust Pilot and have many happy customers. We provide a free returns, no quibble exchange or refund (T&C's apply) so if you had received the shoes and tried them on and they didn't fit, I am surprised you didn't return them for an exchange or a refund?

Please can you confirm that the shoes have been purchased from us?

Kind regards

The DB Shoes Wider Fit Team

Noté 1 sur 5 étoiles

They cancelled(?) my order, and do not communicate.

Ordered from them the 5th of August. Other than the welcome email and order confirmation, I have received zero communication. They took payment, but I never got a shipping notification. I woke up this morning to find the money from the purchase had been refunded. Still no indication of what happened or why. I won’t be trying again though.

13 août 2019
Avis spontané
Logo de DB Wider Fit Shoes

Réponse de DB Wider Fit Shoes

Dear Mrs Athay

Thank you for your communication regarding the ordering of an item which is currently out of stock on the website and we are sorry for any inconvenience caused. Although the webpage states that the item is out of stock and when the next delivery is due in, we appreciate that this may not be obvious to all buyers and we are therefore looking at ways to make it clearer to buyers when ordering.

We are sorry we have been unable to provide you with your choice of footwear and have now cancelled the order as per your request. However we do hope that you will have another look at DB Wider Fit Shoes as we are bringing out lots of new styles in our Autumn / Winter range and with width fittings from E to EEEEEEEE we would like to hope that you would be able to find something that would fit your feet.

We have many delighted customers with product reviews on our webpage particularly as we offer free returns - until you find the right size and fitting for your feet, or a full refund.

Thankyou again for your time

DB Wider Fit Shoes Team

Noté 1 sur 5 étoiles

i got shoes and that got turn very fast…

i got shoes and that got turn very fast and folty and thay didn't bother sending me eny refund or sorry and i know that eny one that get shoes from them just gets once and dose not go back rubbish q

26 juillet 2019
Avis spontané
Logo de DB Wider Fit Shoes

Réponse de DB Wider Fit Shoes

Hello

We are very sorry about your experience in purchasing shoes and have tried to make contact with you to discuss this as we have no record of you ever buying shoes from us. Are you sure you have left the review for the correct company as we have a name very similar to other Companies?

We provide a free returns label for all UK purchases from our DB Wider Fit Shoes web site and there would certainly have been no problem with sending another label out if you had misplaced the first one (T&C's apply).

We collect product review direct to our website so please have a look at all the customer reviews we have there and hopefully if you find that you have left the review meant for someone else, you would like to try buying from us.

We are the manufacturers of DB Wider Fit shoes and sell not only online but by mail order and through independent retailers. We also have our own onsite shoe shop in Rushden Northamptonshire where we would be delighted to welcome you to the shop and measure your feet for correctly fitting shoes.

Kind regards

The DB Wider Fit Shoes Team

Noté 5 sur 5 étoiles

Issues resolved

I did have some issues regarding returns of an item . However, after just one hour of submitting my review, I received back a reply from SportsShoes.com and offer for payment of postage I lost. Now that's what I call resolving an issue. Thank you all.

3 février 2019
Avis spontané
Noté 5 sur 5 étoiles

Fantastic website for quality wider…

Fantastic website for quality wider fitting shoes.

Due to recent health conditions I now have lymphedema (swelling) of the feet and legs. None of my shoes and boots fit anymore so I started looking for wider fitting shoes. I did order shoes from various places that stated that they were wider fit, but they didn't fit me.  I also looked at a website for people that have lymphedema but the styles of the shoes were more for an older person. I am only 45. 

Then I found Wider Fit Shoes website. WOW! I opened up the online catalogue and my first thought was that there was such a lot of choice in shoes, pumps, trainers, boots & more. There was a section that explained how to measure your feet to get the correct size. It was very easy to follow.

My first order was a pair of trainers, a pair of sandals & a pair of shoes. It was easy to place an order online and check out. Delivery was quick and the packaging was securely wrapped. The quality was good and they were a perfect fit so I kept all of them.

My second order was 2 pairs of shoes in different colours for choice. Again they were both lovely so I kept them both. Very happy with them. 

I would recommend Wider Fit Shoes. A ctalogue came with the shoes so I took one to my doctors surgery and one to my dentist and I put them with the magazine's.

I will definitely be ordering from Wider Fit Shoes in the future and I look forward to seeing their next catalogue

9 août 2018
Avis spontané
Logo de DB Wider Fit Shoes

Réponse de DB Wider Fit Shoes

Thank you Bess for your lovely review and for passing on the catalogues to others. We hope you enjoy wearing your DB Wider Fit Shoes and will be back for more.

Thank you from us all

DB Wider Fit Shoes Team

Noté 5 sur 5 étoiles

This is the go to company for…

This is the go to company for attractive ready made shoes for very wide feet, general foot problems and mild to moderate lymphoedema (swelling) of the feet.

I was so depressed by having to wear the ancient great-grandma styling of the one UK company recommended for lymphoedema, that I tried a formal office trouser shoe from Wider Fit which looked, praise be, normal: then never looked back.

Their range has increased over the years and now includes - apart from some styles with fabric inserts to accommodate swelling - pretty summer sandals and pumps; court shoes fit for dancing or mother-of-the-bride; ankle and calf boots; modern activewear laced casuals, now including zips. In each category you can find at least one style (and often a number) made in the widest fitting of 8E, which is a novel experience.

The DB Wider Fit paper catalogue (and website) have always been very clear with comprehensive fitting information. I have always found both despatch of goods and refunds to be promptly handled, and on the number of occasions I've had to ring up for one reason or another, the customer service to be personal and humane as well as efficient. I look forward to each season catalogue for the latest ideas.

14 février 2018
Avis spontané
Logo de DB Wider Fit Shoes

Réponse de DB Wider Fit Shoes

Thank you Laura for your lovely review and the new Autumn / Winter range will soon be coming out with lots more shoes and boots for the winter.

Thank you from all of us

DB Wider Fit Shoes Team

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