Williamsmotor Company Avis 

Can l leave 0 stars? Please read before buying from Williams Motor Company – extremely upsetting and financially damaging experience. I hope my experience helps other customers ask the right questions, get everything in writing, and think carefully before purchasing a vehicle from Williams Motor Company.

On 4 June 2026, I purchased a Range Rover Evoque from Williams Motor Company. I trusted the dealership and believed I was buying a reliable vehicle. Unfortunately, within days of taking ownership, the problems started.

Only 2 days after purchase, the vehicle began showing serious faults. It would not reliably start and stop By day 10, the vehicle completely broke down and would not start at all.

Instead of feeling supported as a customer who had just bought a vehicle, I felt I was treated as though I was the problem. My concerns were questioned, and I I was not believed when I explained what was happening with the vehicle.

I had to involve the RAC and pay for inspections and diagnostics myself. Independent checks identified faults including issues relating to the camshaft position sensor, crankshaft position sensor and crankshaft system variation, mechanic told me car has got a failed engine and would cost me around £7000 to fix it ( l've had the car less than 10 days!! ) not to mention the mechanic advised that the engine was '' on it last legs'' and was due to blow at any time and he said if l was on a motorway for example driving in a fast speed l would have been in a critical car accident! How scary is this how can they sleep at night selling these cars?!

My experience dealing with Alex at Williams Motor Company was particularly upsetting. I was not looking for an argument — I was asking for help with a vehicle that had failed shortly after purchase. However, I felt I was spoken to rudely, that conversations became confrontational, and that I was not being listened to. At one point, Alex refused to speak with me, leaving me feeling completely dismissed at a time when I was already extremely stressed and anxious.

The situation became even worse because my Fiat 500 was taken as part exchange, but the finance was not settled. This left me paying for two vehicles at the same time: a Range Rover that was broken and unusable;
and my Fiat 500 finance, even though the vehicle was no longer in my possession.

My Fiat 500 was advertised by the dealership while I was still responsible for the finance payments. The MOT then expired while the car was with the dealership so after 4 weeks of them not settling my account and paying for 2 finances l had no option but to collect my fiat 500 ( which laughably they changed on thier website as ''deposit taken lol! another lie from WMC )

They owe me £1350 yet today after 7 long weeks of promising to send my money back and unwind has been all closed weeks ago they sent me £650?? with no explanation where the rest of my money is and of course ignoring all my emails.

The recovery situation was also extremely stressful. I paid £193 for recovery, but after being advised by Alex to cancel it, I cancelled the booking. A week later I was told to arrange recovery again, meaning I had to go through the process again and pay additional £150 to get vehicle returned so £343 just to bring the sold broken vehicle back to the dealer.

So far, this situation has cost me over £3,000 in losses, including:

deposits paid;
recovery costs;
RAC inspections and diagnostics;
independent vehicle checks;
replacement battery;
rental vehicle costs;
charging costs;
insurance costs;
MOT costs;
finance payments for two vehicles;
loss of earnings and commission due to being unable to work properly.

This has not just been about a faulty vehicle. It has been about the stress, anxiety, financial pressure and the way I felt I was treated after spending my money and trusting this company.

I am now seeking legal help with this matter.

Awful! Avoid doing any business with this company. Abysmal, non existent after sales service! The car they sold me broke down three days out of warranty. I had no choice but to take it to another garage to get diagnostics done and repaired. It has developed more faults and they claim they are not liable. The car was not fit for purpose and was of unsatisfactory quality. Their attitude is appalling. Small claims court next.

Just driven for 2 hours to view a car which we had spoken to them about and put a holding deposit on to find it had damage to the roof no mention of the damage during phone calls to be told what do you expect with a older car very rude salesman

My experience with this garage has been disappointing. I bought a used car which had faulty brakes that required repair soon after purchase. Despite raising the issue with the garage, they have not covered the repair costs, so I have sent a Letter Before Action. I hope the matter can now be resolved through the legal process. I would encourage others to thoroughly inspect any vehicle before purchasing.

I wish I could give 0 stars, this horrendous company does not warrant even 1 star! If you buy from this dealership you best hope nothing goes wrong with the dodgy piece of garbage they sell you, because if my experience (and the experience of many others it appears) is anything to go by, they will not do a single thing to put it right…..even if their own warranty says they will. Basically my car developed quite a catastrophic fault well within the warranty time. At great expense we returned the car to them (as per THEIR warranty terms) we were then given the silent treatment (how rude seeing as they had OUR property in their possession) just to then receive an email saying that they won’t sort it as it is not their responsibility and implied we were at fault. I can guarantee there was no way we were at fault!!!! After many attempts to resolve this it was clear they were having a great laugh at our expense, not only did they have our car but they also had my money!! Long story short, after getting absolutely nowhere we had no other option but to take this further via small claims court. Everything got resolved but this should never have escalated this far, Williams should have acted with professionalism and honesty but unfortunately it appears we bought, in my opinion, from the dodgiest, most dishonest dealership we could find. Please do not give this company your hard earned cash, they truly do not deserve it!!!! Awful awful company!!!!

DO NOT BUY FROM THIS COMPANY...they sell defective cars that they clearly know are defective, you try and call aftersales no one answers phone so everything done by email, that takes days them for to answer, when you finally arrange a time for them to look at car they send an email saying curtesy car will not be available till later on that day but dont contact with new time,then next email tells you you have missed slot and will no longer provide curtesy car ,surprise surprise I have never dealt with such a poor company in all my years of buying cars. I dont understand how they can be still trading, my mistake was not reading reviews first please dont make same mistake I did, as will cost you 1000s in repairs

0 stars and would avoid using this company. I wish I would have read their reviews and trust pilot rating before spending £15,500 on our dream car we had worked so hard for!
We’re still in the warranty period and the garage refuse to cover the cost of the works we needed completing. We were advised to use a local garage/ mobile mechanic as per their instruction as we were unable to drive the car off the driveway due to leaking oil (and living 1 hour away from the dealership) - had the report completed, as requested (found to be leaking gear box oil) however upon inspection the local garage found a further gear box fault and deemed the car unsafe to be moved off the ramp/ from their garage until works had been completed. I needed the problem rectified asap as I work in the community and need the car for school runs etc, and the garage needed the car fixed asap as it was stuck on the ramp until it was fixed, preventing them from completing further jobs. I spoken to After Sales and advised them of the above faults and had a flippant response of “that will only cost us £10 to fix” so refused there and then to authorise the works by the garage the car was stuck with, but also failed to provide advice on recovering the car themselves to fix for ‘£10’. The part alone from Jaguar for this particular part was £400, without the initial parts for sump, gasket and gear box oil. We’re now £1200 out of pocket for a fault that was supposedly covered under Section 1 of their warranty cover.
UPDATE …. 2 weeks after the above works have been complete the engine management light has come on!! Honestly give up. Treated ourselves to a new car to have nothing but trouble from the get go, it’s so disheartening and not to mention unsafe to drive with 2 children in tow.

Had to get a refund through a Section 75 claim. The bank upheld my claim as the car was not of satisfactory quality after developing a major fault within weeks of purchase. I was entitled to a refund directly from the dealership but they stopped replying to my emails. AVOID.

Sold a faulty car. Had to sell it to another garage, with full disclosure of all the faults. Down £4000. Finance company I bought the car through has now blacklisted Williams Motor Company. This speaks volumes about the issues with the dealership.

Worst experience I've ever had with a car sales dealership.• On first contact they were super friendly and obliging, however once they had payment, there attitude has been dismissive and uninterested.
They delivered the vehicle (a day late) with multiple faults and an engine management light came on 48hrs after delivery. I got a local garage to check this out and carry out an inspection of the vehicle, only to find that a further £3500 was required to be spent on the car to make everything right. Back tyres are at the end of their life and needing replaced, huge chip on the windscreen which had not been divulged, air-conditioning pipes leaking, oil leak evidence and bolts missing from the engine which they had been involved in and brakes needing addressed all round. Eventually Williams admitted that they had taken its MOT history for granted thus not fully inspecting the car prior to release. Instead of apologising and resolving things quickly, they have delayed all procedures, leaving me without the car nor a replacement vehicle for coming up two weeks, with repairs now being scheduled for a further 2 weeks plus away and they still wont tell me what they are actually authorising to repair. Communication has been poor throughout, (not answering nor returning calls) and I'm constantly having to chase for updates with numerous questions of mine, still going unanswered. I would not recommend buying from here.

I would be cautious when dealing with this dealership. I paid a £99 deposit on a Nissan X-Trail but was unable to proceed with the purchase after my car insurance company were refusing to provide me with cover as the car was CAT N and no information was provided by the dealer,

I provided my bank details for the refund on Thursday and have since made multiple phone calls chasing the return of my deposit. At the time of writing, I have not received the refund and my recent calls have gone unanswered.

Mistakes can happen when buying and selling cars, but communication and customer service are important. Unfortunately, my experience has been disappointing due to the lack of response and the delay in returning money that is owed to me. I hope this matter is resolved quickly, but based on my experience so far, I cannot recommend this dealership.

PLEASE PLEASE READ THIS BEFORE YOU TRY TO BUY ANYTHING FROM THIS GUYS I can't give a 0 star i think 1 star is too much for this trader I brought 1 nissan xtrail from 2016 with 93k on the clock i tested was fine till pass 2 weeks all the issues started first one engine light come up i call Adam to report the issue He said bring the car Saturday only day im available and he told me the mechanic will be there to fix anything big lie at 9 i drove from Cardiff 07.30am to Bridgewater i got there He just plugged in the machine and deleted all errors on the car and said it's fine you can go i came home and parked the car next day sunday I opened the bonnet to see if everything was OK and I saw the timing belt deteriorated nearly snapped i took to my local garage and I said to Adam what's happened He said if is a reasonable price He will pay me took me a all week to get my money back and then the eletric but stop working the doors stop locking and I drive keep beeping because I can't looked engine light is on is a sensor error just the sensor to replace is more than 1000 pounds the smell black mould is really strong i have 4 kids one of then have 4 months old i as a father I don't put a baby on a place or car with black mould and I ask Williams motor group to take the car and give me my money back they are refusing to take the car now I will take it to the finance Ombudsman company since 25 April I got the car till now not even a reply I received from them be careful with this guys

Worst car dealership I have ever dealt never answer there phone after 20+ calls with holding my money saying I cancelled when the deal fell through have been there personally and told 14 days yet other reviews state otherwise so giving them 7 days to fully refund before taking legal action they are also on exemption lists stay away from this garage!

Brought a car 8 months ago day i got it gear 2 would not work had car fixed 3 times as gear box kept breaking every month by there garage capture motors till a gear box completely fail with kids in car on a motor way after getting the car to main dealer to say its nakerd for them to pick it up from there and finally replace the gear box and then 7 months in had to get engine flushed carbon flush bracket lines flushed and a sevice just to get the car safe and to proform properly costing over £400 and tyers and valves replace costings over £800 for a car that cost £9900 could not make it a month with out problems and 7 months actually on the road to cost even more money not good never have I ever had problems like this with any of my cars

If only we read the reviews before we went to buy a car!
The service has been atrocious

My partner brought a car on the 21st March and arranged for the collection the week after

We are still waiting!!!

We explained at the time we were in need of a car as we were let down by a previous garage and they promised us they would look after us

After a failed collection on the 29th as it wasn’t ready it was due to be delivered yesterday. And not surprisingly this never happened either. They found another fault at 4pm but didn’t have the decency to tell us after waiting in all day

We are stranded without a car and failed call backs
They are quick to take your money but completely fob you off

Apart from the fact we have no car we have been financially impacted as we are also paying for insurance for a car we don’t have.

Trying to cancel and they make you jump through hoops, they literally have you over a barrel

We have no hope on getting the car anytime soon, as Tom also doesn’t return your calls

We’ve learnt the hard way advertising cars that are obviously not fit for sale.

Excellent service from the guys at this motor dealers. I bought a jaguar f-pace and needed it urgently and they went out of their way to have it ready for me. Would highly recommend this dealership for their selection of cars and customer service and support

Car developed a serious intermittent fault the same day as I collected it. I rejected it and some days later they took it back and I transferred the V5 back to them. Then I got an unpleasant phone call saying that they would not be accepting my right to reject. They then commissioned a report (not with a Jaguar main dealer) and claimed it definitively proved there was no fault with the clutch. However, this is not the case, what the report concluded was that at the time of inspection they could not replicate the fault. The report even recommended monitoring the issue. William’s Motors then threatened to start charging me storage costs if I did not collect the vehicle. I said, under protest, I would get it collected, but that they must video the vehicle first so that I know it is in the same condition as when it left my possession. I then organised a flat bed trailer for three days later (because there was no way I was going to drive the car). However, since I asked them to video the vehicle and upon informing them it was going straight to a Jaguar dealership they have not contacted me either by email or telephone. So currently I have neither the vehicle nor a refund. A small claim has now been initiated through the courts.

Purchased a Renault Megane from Williams Motor Company this week. I have been looking at the car for a while now, took the plunge and made my interest clear. The company have been nothing short of amazing. Nothing was ever too much trouble for them. They sent me a walk around video via WhatsApp which was great. Tom, who took the video was extremely good, was open and honest about any faults, if any. The car did have an extremely minor scratch on the front, but Williams Motor Company sorted this for me with no issues at all. The car was extremely clean upon arriving at the garage.
So far, the car has been great. Drives extremely well and I am so happy with it. Thank you!

Truly terrible company that sold me a car that they knew wasn't fit to drive , broke down on motorway 25 minutes after collecting, no log book or spare key on collecting . I had to take time off work and pay for my local ford garage to fix the issues as Williams Motors wouldn't collect the car and fix it . This was last November and still isn't fit for purpose and the spare key and logbook issues just ignored. Be very careful.

If I could leave less than one star I would.
Car was purchased in August and the company claimed to have the engine light warning fixed by time or car pickup.
Car dumped oil out of it from pickup due to a non tightened screw.
Car then had the same engine light issue which they would not take the car back without proof.
After fighting to have the car taken back they kept the car from the 16th dec to 20th Jan with little to no communication on the repair.
Then they claimed they couldn’t find the car and at the point I perused a refund they claimed the car was unfixable.
I submitted for a refund which they said would take up to 14 days.
At 14 days they improperly asked for a refund with card details and then took another payment for the car.
They then initially refused to give BOTH payments back until I threatened legal action.
The worst company to ever buy a car from. Extreme incompetence, ignorance and blatant stupidity.
Do not give this company your bank details as they will charge your card.