Windsor Telecom Avis 939

We agreed a price for 3 year contract. Which did not include maintenance. They tried to charge for maintenance. We told then about this but they still tried to take the money from our bank account. They never issued a credit note. But demanded the money that was not owed.
They agreed to do the wiring. Then they said they did not. Then they said they had agreed to it. They then said they had agreed to it. We sent them the proof of the agreement for wiring. They did not respond.
They said the system would go live on the 12/05/26. No one turned up to install the system. But the sales person did contact us & ask if all was well with the new system. Despite the system not been installed,

Windsor Telecom took over our previous supplier. Our contract was due to end in October 2025. We served the requisite notice of termination in July 2025. After the contract had finished we noticed that Windsor had continued to take direct debits from our bank account without our authority. We removed the direct debit mandate and at the end of 2025 wrote to them asking for a refund. After writing to them numerous times and receiving various assurances we are still awaiting our refund of over £700, some 5 months after our contract terminated. What should have been a simple exercise has caused us considerable additional work and unnecessary stress. Our advice - AVOID THIS COMPANY. They are great at taking your money but good luck if you want to release yourselves from their clutches.

Sally was very professional and proficient.

She left me feeling very confident about using the windsor system and made the process enjoyable.

James Ainsworth

I spoke with Sally at Windsor Telecom, who was helping me to set-up and understand my new business phone account. She was absolutely brilliant; very patient, knowledgable and gave me a full guided tour of the site, including offering some tips on what to not do and how to use the mobile phone app!

We’ve had a really great experience with Windsor Telecoms, especially during our CRM integration journey.

A huge shout-out to Megan and Tierney — they were absolutely fantastic from start to finish. Both were incredibly patient, knowledgeable, and proactive in helping us integrate our CRM with Zoho, ensuring everything worked exactly as we needed it to.

They didn’t just stop at the basics; they supported us all the way through onboarding all the required add-ons, explained the options clearly, and made sure the setup aligned with our business workflows. Communication was smooth throughout, and they were always quick to respond whenever we had questions or needed adjustments.

What really stood out was how hands-on and supportive they were — it felt less like dealing with a telecom provider and more like working with a trusted extension of our own team.

Highly recommend Windsor Telecoms, and especially Megan and Tierney, for any business looking for reliable telecom solutions with excellent customer support and seamless CRM integrations.

Michaela was very professional and easy to work with when setting this up.

Paul is always very helpful and quick to respond!

Paul at Windsor has already been a big help to our business and getting things escalated and prioritised. Megan Tyler has also been extremely helpful with any provisioning queries that I have had with our mobile estate too.

Great telecommunications service from this company. On the rare occasion when we have had an issue it has been dealt with quickly and professionally. Highly recommended.

Windsor are a great third party support for us.
Very responsive to tickets and emails which is perfect.
We mostly deal with Paul Jordan

We have been using Windsor Telecom's services for a number of years now, they are always prompt to resolve any requests/issues and their support team will communicate and update you efficiently with a great level of knowledge.

We have been lucky enough to have worked with Ed and Lucy for the past couple of years. They have always ensured they fully understand what we need and have offered alternative solutions where appropriate.

We would highly recommend Windsor Solutions for great service!

We have the pleasure of using Windsor Telecom's services and have been working with them for a number of years. Their IT and cloud telephone support is outstanding. Lucy is incredibly helpful and professional, and Greg is always efficient, knowledgeable, and quick to resolve any issues. Both are very friendly, approachable, and always go the extra mile. We highly recommend Windsor Telecom for reliable and expert IT and telephone support.

Paul Jordan has always been very professional.

Windsor Telecom have been our telecoms supplier for many years. They provide a wide range of solutions and have always been able to adapt to our changing requirements. We have recently changed our set-up with Windsor Telecom and the process was fast and very simple - from the initial phone call to go-live within 48 hours. A big thank you to Paul Mossop (Account Director) for all his help!

We experienced an issue with the office phone line, and Paul Jordon was very prompt in investigating the problem and keeping us updated throughout. He is always efficient, helpful, and a pleasure to work with

Windsor took over our existing company last year, they convinced us to stay with them saying how wonderful their new system was - so far it isn't. Getting hold of a tech person takes too long to sort out initial issues.... the phone system has recorded messages of other customer reviews saying how great they are - this is not the case in our experience so far.

I signed up with a one-month cancellation period, which was clearly stated at the time. I was never made aware of a new three-month cancellation term and certainly didn’t agree to it. Only when I tried to cancel was I told about this longer notice period.
I would urge anyone considering this service to go somehwere else!

I have found Windsor to be accommodating to our needs and very keen to provide the best value for money. Michaela is a great representative of Windsor Telecom in every sense and a pleasure to work with. The advice on how we could reduce our bills was very much appreciated.

We have been happy working with Windsor Telecom. Their team have been prompt and supportive in helping us migrate to a new phone system. Our account manager, Michaela Daughtry, has been helpful, professional and has kept us informed throughout the process.  Thanks guys.

This is the first time i have used Windsor Telecom and have found them to be very good, Michaela has been great and sorted out our needs quickly and professionally. I would recommend