Windsor Telecom Avis 

My business has been a customer of Windsor Telecom for some years. During the Coronavirus outbreak Windsor Telecom have been proactive, contacting me to see how they can assist my business at this difficult time. They had already put certain processes in operation to help businesses and frankly they have been a breath of fresh air. Thank you Windsor Telecom, long may our business relationship continue!

Extremely helpful and knowledgeable staff

Danielle couldn't have been more helpful and sorted the Health Visiting Team promptly. Asset to Windsor Telecom. Thank you Danielle.

Perfect service!
The staff are extremely helpful, knowledgeable and professional.
They were able to set up a solution that meet my needs and even gave advice on how to improve upon what I was asking for.
Extremely fast and efficient service.
I genuinely cannot fault the service at all!

With all the uncertainty at the current time it was so great to speak to Leo Chalcraft at Windsor Telecom who organised adding a divert system to our current telephone package. This was organised within 24 hours and has been fantastic as it has enabled staff to work from home whilst still keeping in touch with our clients.

Laura was amazing! Very quick, helpful and clear. Solved my problem and more. Thank you!

Vanessa was brilliant. My expectations as a customer were surpassed right from when she went above and beyond with her customer service to me. Not only did she solve my issues, but she offered to do a voice recording for me which was amazing. Thank you for such great customer service, I’d recommend this company completely.

Lucy was brilliant. Set out our options and negotiated a fair price for the best deal for us at this time. My charity works to tackle social isolation, never more needed than now. So we needed speedy, thoughtful support, and that's what we got.

Fantastic recent experience with Laura. Shame that Windsor have become more salesy over recent years, but but maybe they're trying to change that now and get back to the great levels of service we had 5 years ago.

Our contact at Windsor Telecom is very friendly and efficient. We hardly have had any issues that they could not resolve within short amount of time. They were also very good at keeping us informed on what was going on or what action we should take.

Dana has been excellent in helping to sort out exactly what we needed for our business phone line. Very helpful and outstanding customer service.

Dana Kingham
was excellent in returning calls sorting problems and being very pleasant 10 out of 10 for her

Regards

David Cope Transpay limited

I’ve reluctantly given this business a 1 star rating, reluctantly because I don’t have the option of no stars. I’ve been with this company for around 24 months, when I initially signed up with them i was under the impression that it was a 12 month contract! I became dissatisfied with their service a few months ago, as I had consistently made my monthly payment to them, but unfortunately due to a bad month, I missed a months payment, they were instantly on my case, so I thought if that’s how much they value my custom then, I’ll be better off, not using them. I received an email today, saying that I owed them money that invoice then had another £130 added to it in the space of a few hours! When I contacted them about this they said that I was in a ROLLING contract, and that it states it’s a rolling contract in their t&c’s this wasn’t brought to my attention when I signed up and I most certainly would not have signed up to them if I had known about it! It’s a very underhanded way of doing business in my opinion and I most certainly would not recommend them! If you are looking to do business with them, I would make sure that you read their t&c’s very carefully before you sign up, I wish I had!

Great service so far thank you - prompt, thorough and detailed information provided, enabling us to decide upon the best PA package for our business. There is flexibility to adapt the service provided by Windsor PA, as out business develops.

We have been with this company for years, they are always friendly and help with any issues you may have quickly and with lots of knowledge

What an excellent service from Windsor Telecom and account manager Lucy yet again. New service specified, set up and running within just a matter of a few hours. Good prices, easy to understand system, helpful and professional staff, who would want to use anyone else.

very efficient in helping out when I needed assistance

Done business for years with them great company
and a company you can trust. 5 stars

The team at Windsor Telecom were extremely helpful and great at explaining patiently to me how everything worked and coming up with the best solution for me and my business.