Wing Mirror Man Avis 

Needed heated wing mirror glass with blind spot detection and a cover for the rear of my wing mirror following an unfortunate collision with a pheasant. All other parts of my mirror were in good working order and rather than go with a bodywork company that were charging upwards of £1100 for replacements I decided to give Wing Mirror Man a go. I'm very glad I did. The only drawback for me was the fact that even though, at the time of ordering, the website stated that these items were in stock which unfortunately they weren't (one of my items needed to be ordered in). I didn't find this out obviously until after I had paid so I queried it with customer services who replied in good time but gave a lame excuse before advising me that they were closing my complaint without giving me an opportunity to reply. Thankfully after a couple of weeks my item was in stock and my order progressed as expected after this. I had the wing mirror cap painted (this service is offered at a relatively small cost) and it appears to be a good match. All parts delivered yesterday, fitted by myself today and looks just like new. Not bad for less than £150. Great service & parts ever if the delivery was slightly delayed 👍🏻

Update - i applied for a refund and received it within a week.
Took my money 6 weeks ago. Item out of stock but due in 12 days ago and "will be sent out immediately ". Still not received said item and not yet received a response to my email sent yesterday. I didn't set up an account as onky ordering the once yet to apply for a refund i need to log in to my account.
Will be contacting Trading Standards

No issues. Had a good quote, regular updates & good delivery time. Wing mirror cover fitted my 2012 Mazda 6 with no problems & paint appears a very good match.
Thanks very much👍

I didn't see all the negative reviews before ordering a replacement wing mirror. I'm glad I hadn't as they would probably have put me off, my experience has been outstanding. I ordered the part. Had questions which I addressed thru live chat. They were answered correctly. I had the plastic painted and it was delivered within 5 working days of order. It has been fitted and works fine. So my experience was excellent and I would recommend them. Not least because I saved around £900 by not going thru the dealer!

Sent me the wrong part, they insisted several times it was the right part and when I provided evidence of it not fitting, the ghosted me. Followed up with support and was kicked off the chat. Will have to charge back if no communication is made.

Ordered from them, they sent the wrong item so I refunded and the refund was almost £10 short.

I placed an order which i had to cancel within hours. Went through the returns process with a guy on the sales team who assured me that he would put a pause on the order and sent me a link to do returns form - Sales team were fine.
Problem i had was with the service team when i chased up the refund. The guy i spoke to was rude and condesending at every step, when i asked for help and ruined any hope of ever using this company again. When i said to him how disappointed in his customer service and would probably never use them again, actually ended the call with 'boo hoo... whatever shall we do...'. Awful person.

Horrendous customer service, the manager of this company was physically laughing at me on the phone, and when I asked him to stop laughing, he said he would not stop laughing at something he found funny.

My mother ordered a wing mirror from this company, which did not arrive in time for when she needed it, and requested a refund. The refund request was submitted and the refund did not arrive in the aforementioned time frame.

When we called to discuss this, he said the refund request was never submitted. We never received a confirmation e-mail but we get the screen saying the request had been submitted. Something obviously went wrong somewhere, easily fixable, and it worked the second time. There could be many reasons that it did not work the first time, and that no e-mail was received the first time, but it could have been dealt with in a nicer way - as the customer is always right.

However he used a very rude tone of voice, and the fact he laughed and said he would not stop laughing was so incredibly rude. I asked for his name to include in this review and he said no. There is a name I’ve seen come up on lots of the negative reviews, so it was probably the same person. Definitely avoid this company at all costs.

My father ordered a mirror on the 18/03/26 . On the 19/03 they notified him it was out of stock . Said refund would be processed . Still no refund ,all communication being ignored . A quick google shows Buyitonline Ltd and Windmirrormanltd are both dissolved . Avoid avoid avoid .

DO NOT USE THIS COMPANY!!!!!!!!! This is our timeline of one lie after another!! Had I read these reviews first I never would have used them.
When the item was ordered and paid for it on 20.01.2026 it stated on their website that the item was IN STOCK
• We received no communication from them accepting the order – no email confirmation
• We contacted them via online chat on 21.01.2026 as we were concerned that the order had not been placed. Josh confirmed no order had been placed despite the payment being taken out of our paypal account on 20.01.2026. We had to prove via screenshots that the payment had in fact been taken.
• We had another online chat on 22.01.2026 where it was confirmed that the order had been located and was with Royal Mail – blatant lie! Again Josh - great at misinforming!!
• We asked for a tracking number but none was provided
• I contacted Paypal to open a dispute resolution – then WIngmorror man proceeded to place the order on 27.01.2026 – a whole week after taking the payment
• We contacted them again via online chat and asked for the order to be cancelled and were assured it would be cancelled.- again BY JOSH!!!!! THIS DID NOT HAPPEN
• We then purchased the item elsewhere as we got nowhere with this company.
• On 22/02/2026 PayPal contacted us to tell us that this Company had informed them the item had been dispatched – this should have been cancelled weeks before
• Item was received by us on Friday 6th March 2026 some 6.5 weeks after the order was placed and paid for. It remained unopened in the original packaging.
• They declined our return request due to the open case with PayPal but said I could return the item under my own steam
• Item returned via Special Signed for delivery at a cost of £16.00 For delivery on Thursday 12th March 2026 - item recieved by them on this date.
• Got a message from these saying they were not accepting the return so would be sending it back to me! So i went back to PAYPAL and opened a new dispute - The customer service from Josh at this Company is shocking!! Lie after lie and falsely advertising items in stock that clearly ARE NOT!!!!!!!!!
I finally got an award in my favour from PAYPAL yesterday and a full refund!
Save your time/energy/money and patience and shop elsewhere! Yes you will be paying more but at least you will be getting some sort of actual service!If i could give a minus star rating I would. What should have been a simple transaction turned into a 10 week farce!!

Please Please don't use. Ordered part on website in stock. Received phone call not in stock they would have to order in, one plus weeks delivery. Please refund monies as urgent need to find another. No problem will return money 5-7 day's. Hadn't received funds by 7 day's. Phoned to be told no payment received to them by me so couldn't refund although money had been taken from my bank. Had to involved bank to recover.

Be warned, do not buy anything from these guys. I wish I would have read the Trustpilot reviews before I placed an order. My experience was the same as many others. Mirror in stock, paid them, message the next day we are now out of stock, 3 weeks wait from supplier, had to chase and chase, lots of excuses still no mirror. Asked for a refund on a mirror that was never delivered. After weeks and weeks of chasing got a refund to day. Date of order 2nd Feb. Date of refund received 18th March. I had to threaten a section 75 with my bank to get any action. I ordered another mirror from Oldham Car Brakers, excellent service arrived next day and half the price. Called them
because I had a question and the advice was first class. The guy knew all the answers. Buy from these guys if you need a car part.

This company is AWFUL don't buy from them as they are VERY DODGY. In mid Feb 2026 I ordered a mirror for my sons car, but soon recieved an email saying they did not have it in stock and it would take 2 weeks to back order. I was offered a refund and accepted it, but am still trying to get the money back. I spoke to Joshua in support, who told me he would cancel the order, but then 2 days ago it arrived in the post. I immediately sent it back, but trying to chase the refund I am getting the run-around. Now being sent emails from 'Michael' from Micksgarrage.com (Michael(Support) info @ wingmirrorparts . com )
claiming that they can't find my order....... Just bonkers!

SCAM, SCAM, SCAM.. Or at best, the worst customer care I've ever had the missfortune to encounter. Seroiusly, if you want to have a business, get your act together, begining with your customer service.

I would have given 0 stars if possible! This company is ran by cowboys! I have waited since January for a refund! In the end I had to report to pay pal who sided in my favour as there was so much evidence that this company is corrupt! Phone call after phone call, email after email, just ignored! Use at your peril!

PLEASE DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

I wish I read the reviews before placing my order. An absolute joke of a company, who don't care at all about resolving issues. They've sent me the wrong wing mirror for my Mazda 2 and they can't answer simple questions as to why I cannot simply get the correct part sent to me, and I'll send there's back. I instead have to provide pictures of wrong item??

A list of stupid response I received.

A photo is required "to check to see if I received the order" it was sent via Royal Mail 24 hour tracked delivery.

"A photo is needed to see why it doesn't fit" in theory, what would happen if both pre damaged wing mirrors where not fit to be pictured due to amount of damage? I'm not entitled to a refund?

I asked a very simple question as to why I needed to prove photographic evidence of the item not fitting. The first person I asked on the phone couldn't provide any insight and decide to respond in a manner befitting of a 5 year old having a tantrum, replying repeatedly "because we have asked you to!"

If I send a clothing item back stating it doesn't fit, I'm not required to submit a photo of said item not fitting.

Then I was passed over to Joshua. Does not listen and again could not provide a simple response to a simple question. He then accused me of making it more difficult and saying everything was explicitly explained in his email. But, could not answer a simple question of why photographic evidence is needed to demonstrate it doesn't fit? For what purpose does this serve? What insight can a non mechanic such as Joshua, who has no understanding of motor repairs can possibly judge from a photo? Joshua doesn't even understand the basics of customer service, let alone passing judgement on a fitting. Laughable to say the least!

I have since had a response stating that despite all their 'research', the part they have sent me does fit my vehicle. I did a quick 5 minute search and found that from 2015 Mazda 2 has two different variants. Meaning the correct wing cover needs to match exactly to the specific car trim to match the clips required for that specific car.

Pathetic company

Be carefully if ordering from this company, I purchased goods that the website said was in stock. Turns out they not in stock, 31 days later I am still waiting a refund! Not cool!

Could not give a flying monkeys, when on the phone to them! Shocking.

7th Feb - placed the order, item was listed and being sold as being in stock.

9th Feb - had an email saying there was a problem with order, but didn’t hear anything else.

13th Feb - had not received the order or any information on a tracking number or any generally any further info at all. So I called them to see when I can expect delivery. Got told on the phone the item was not in stock. Told if I wanted a refund to fill out a form online.

19th Feb - Had not been able to fill out the form, as could not find it on website. Called them and asked for the refund to be made, they said they would email me the online form. Received the email, filled it out and set in.

Had a response from Wingmirror Man, saying the order had been cancelled and the following:
‘If a reimbursement is required this will be scheduled with the appropriate team within 24 hours.’

Then had another email saying:
‘The majority of reimbursements are processed within 3-5 business days, our internal aim is to ensure all transactions are processed within 10 business days.
We are provided with a maximum of 28-days in accordance with governing legislation to initiate and process eligible requested reimbursements’

9th March - I called up to chase refund, as was past their 3-5 day period for majority of refunds. A fairly rude call, certainly no apologies from the member of staff. Got told about the 28days, which was not up yet!

So I have to wait longer.
Company took my money and could not fulfil the order. It has been over 31 days since I placed the order in good faith. Still waiting the refund - not cool to hold onto someone’s money like this!

I agree with all the reviews , a really bad company, very rude on phone and lied a lot about the order, I would strongly recommend they are a company not use

I can only say the Wingmirrorman service I received was Excellent! I not only replaced my FL2 SD4 HSE passenger-side wingmirror within 72 hours; but also replaced the top cover of my driver-side wingmirror with a colour match in the same timeframe.
Thank you very much for your assistance, service and delivery.

Not quite a con, just a very badly run company. Ordered parts on a 5 day delivery, called and emailed several times to chase, no reply to emails and they were quite rude and unhelpful on the phone. I finally found the best way to communicate with them ( with a record of the comms if you ask for the transcript) was by webchat. This was now more than a month after I ordered the parts for a broken wing mirror. After reading reviews here I decided to source from an alternate supplier, and asked wingmirrorman to cancel and refund my order. They agreed but then it arrived a few days later ( and I can see it was despatched after the chat so they clearly deliberately ignored my request) ! ANyway back to webchat and was told the only way to get a refund was to create an online account which I did but couldn't complete the process so back to webchat who helped me with that, and I followed the process to the letter. I have now received the refund a week later ( and nearly 3 months after the original order) They have deducted £5.95 from the price I paid, without giving a good reason. I have lost the will to pursue this any further! I had also told them I would report them to trading standards if I didn't get my refund!!! which may have helped..... I would instead recommend buycarparts.co.uk instead who sorted me out in a matter of days with the correct parts and cheaper!!

Terrible company and even worse customer service. Do not purchase from Wingmirror Man. Ordered a unit as the website said it was in stock. Turns out it wasn't and has a delivery time of several weeks! Tried to cancel the order, company claimed the online order was not received. Chased many times, still no refund!

Appalling company. DO NOT WASTE YOUR MONEY.