Wing Mirror Man Avis 

Absolutely awful do not order from this company no communication I have waited 4 weeks for a product that cost £100

STAY WELL AWAY - This was only a small item BUT - I don't think I've ever had worse customer service ever. I ordered a mirror part from this company in early December 2025 specifically because it stated it was 'in stock'. The order receipt mirrored the website order page stating " This item is held in our own warehouse and available for immediate dispatch. Orders are fulfilled directly from internal stock, ensuring the fastest possible processing and delivery times."

When it hadn't arrived by 03rd January, I called the company who did apologise, but stated that it would be with them on 09th Jan and forwarded within 2 days.

On 13th Jan I emailed asking for an update. I got an automated reply stating a case had been created, but I heard nothing more about this case and no one contacted me.

When it didn't arrive by 23rd Jan I called again and was told it wasn't in stock and no date could be provided. At this point it was agreed to cancel the order. I then ordered one from eBay which arrived 2 days later.

The following week I noticed I hadn't received the refund and so I called. The operator confirmed the item had been cancelled but asked me to be patient as refund could take up to 10 days. I asked for email confirmation that the item had been cancelled and the refund had been made but I didn't receive it, so I repeated this request by email on 28th January. Despite twice being told verbally that the item was cancelled and a refund was on its way, I got no reply to my email.

Then, on 13th February, out of the blue I got an email to say that the item had been shipped.

Understandably, I wasn't happy. I don't need two. I'd been assured the item had been cancelled and assured a refund had been sent. Clearly this was a lie.

The telephone operative(s) I then dealt with were rude, abrupt and unhelpful. They completely refused to even discuss the non paid refund or make any attempt to even explain how this situation could have arrived. Certainly there was no apology for the catalogue of errors from it 1. Not being in stock when marked as in stock 2. Not arriving on the first date. 3. Not arriving on the second date 4. Not being cancelled/refunded as promised. 5. Being dispatched despite being cancelled weeks earlier.

The company did say that they would arrange to have the item collected - but by now I just wanted nothing to do with them and had no faith that once they had the item back, they would actually refund me.

In my 40 years in the motor trade I've never come across such a shower.

Good luck trying to receive a refund from this company! My cheap Chinese mirror arrived and was completely unusable, went through all their portal system that makes it impossible, only to be messed around further. I have since got my credit card company to pursue my refund and I suggest everyone else should too.
DO NOT BUY FROM WING MIRROR MAN!

awful experience. ordered and paid for a wingmirror in december, 2 months later still no mirror, customer service unhelpful no information

I gave this four stars. because it took six weeks instead of the 5 days I was originally told.
but I did receive the LED wing mirror indicated fitted OK happy with the outcome.

Ordered, and paid for, a Ducato wing mirror in September 2025, required before a holiday. Then had an email telling me it wasn’t in stock but was on it’s way from their supplier, no guaranteed time scale given. Tried several times to cancel but a couple of weeks later it turned up. I returned it at my expense, tracked and signed for and they received it on October 15th. I have been chasing a refund ever since, it must be over 30 phone calls and emails. Do not use them, there are other, better companies out there.

Ordered a wing mirror for my fiat ducatto van, fitted it and it did not show the side of the van, totally useless. Contacted them sent video as requested then have heard nothing for 10 days even though I have called them and emailed them. Do not use this company as they are selling goods not fit for purpose

Do not use this company.

I ordered a wing mirror casing, giving full details including car reg. The casing arrived and did not fit.

The company makes you set up an online account and fill in all manner of information on their website before you can even request a refund. Their online system is designed I presume to make you give up bothering..but I didn't give up!.

There is an extended wait before they even approve your refund request and send you postage details. You just see "pending" on the account. When eventually they approve the refund request and you return the item, there is then a further extended wait and more time "pending" while they inspect the returned item. They received my returned item on 9th Jan (I have the Post office tracking as proof) and they finally approved repayment on 12th Feb

Even the payment was made slowly using a "payment reversal" rather than bacs and took 5 days.

I bought the casing on Dec 13th 2025. The refund arrived in my account on 17th Feb 2026. I should not have had to spend this time chasing or waiting for this money. Of course they could be very busy with mountains of refund claims as they are clearly untrustworthy. Don't use them!

Ordered a ‘custom fit passenger wing mirror cover’- received after 6 weeks an appalling quality and wrong item for the make and model of my car- refused refund as it was a ‘custom item’. Literally a flimsy piece of plastic that looks as if it has been spray painted by a child

THIS COMPANY IS AN ABSOLUTE DISGRACE………..THIS IS A TRUE AND HONEST REVIEW

……DO NOT BUY FROM THEM……

Purchased an item in Dec 25 and after a number of phone calls made to them and a lot of poor excuses and promises from them I still haven’t received my item.
The customer service is the worst I have ever experienced. If you see a good review it’s a lie. After reading other reviews of how bad this company is, I now find myself chasing a refund through my credit card company “The people who own and run this company are nothing but criminals. They take hard working peoples money and don’t deliver the goods. Trading standards should be made aware and this company and shut it down for good.

Absolute rubbish i paid for a wing mirror and 32 months later NOTHING ...Rude hard to get hold of just rubbish

At the beginning of 2025 I ordered a replacement mirror for my car from Wing Mirror Man. I supplied the model and year details. What I did not realize- my own fault- was that these details were used by the company only to find the paint code for the cover. The mirror was delivered but it was not the correct one for my car. It had been “customized” (the separate cover had been painted the correct colour for my car), which, as the website stated, meant it was ineligible for a refund.
As the mirror itself was generic to an earlier model, I reasoned that I should pay for the cover but should receive a refund for the mirror, which, as it had not been fitted and was in its original packaging could have been resold as new. This was in keeping with my expectation that parts bought in error would be refunded, as is the case with most parts suppliers. When I contacted Wing Mirror Man, I was told that if I bought another cover, in primer, and returned both mirror and cover, a refund would be given. Subsequently, Wing Mirror Man stopped communicating with me. I tried to get in touch with the company through the address given for the company by Companies House, even sending a Signed For letter. I waited in vain for a response.
Whilst the company was probably within its rights to refuse a refund because the item was “customized”, the reality was that my request could easily have been granted at minimal cost to the company. I would advise anyone tempted to buy from Wing Mirror Man to look elsewhere first (I fixed the mirror eventually by purchasing a used one from a breaker, for less than half the £200+ I paid Wing Mirror Man). The large number of negative reviews of this company suggests others would agree

DO NOT USE THEY ARE A FRAUD COMPANY!
I ordered a wing mirror which cost me £300 every time I rang for an update, there was a different story to where it was in the process. I never received any email responses, and when I finally got a Royal Mail number, they never received the product for over two weeks. I had to call the bank as they refuse all liability! Do Not Use.

Ordered my cover and mirror for a Tesla model x - they seemed knowledgeable and took payment - delivery deadline passed I and was told it would be the following week, quite unapologetic and self assured arrogant tone on the phone from their staff. They also took payment twice ! promised to refund right away - they did not - called back they said it has been refunded - my bank said it wasn't - still in dispute to get my money back and my order still has not arrived - go else-were or be ready for a rough ride !

I wavered between providing three or four stars for this company. Three stars for the poor communication but four stars because I did receive the product I ordered. Why not five stars then? Lack of comms and taking an entire month. If it should take a month, then communicate this to the customer.

I paid £638 for a Tesla model 3 wing mirror, complete unit plus the housing. Additionally, I paid for the housing to be painted the colour of my car.

I ordered on the 8th December 2025 and received it around the 10th January 2026.

I was stupid and didn't come to Trust Pilot before ordering, because if I had I probably wouldn't have placed my order. However, the company did send me the item, it's now installed and after one week, it's working as advertised. I could not find another British company that was selling a complete unit and paint it. I could have gone to eBay and bought the wing mirror, but I was very unsure of the provenance of these items.

I did do the leg work and find a local company where I could buy the correct paint and another local company that would have spray painted it, using the bought paint. In the end it wasn't necessary.

After about three weeks of no communication with the company I tried to do a charge back with my bank, but you have to wait 30 days before continuing. Additionally, if a company has provided a delivery date, you have to wait for that date to come and go before performing a charge back.

On the 6th Jan 2026, I used their chat system to cancel the order. The system says that once an item has started to be painted (as I requested) the order cannot be cancelled. Great, I hadn't been notified that the item was being painted, so I attempted to cancel the order but the chat bot would not confirm or deny that the cancellation had taken place. I thought it very strange that 10 minutes later I received an email stating that the wing mirror housing had entered the painting stage!

In the end, I did receive the product and I am happy with it. I just wish the company would be honest with all customers and state if they're having problems or cannot source a part. They do, or could, have a very good business.

Purchased a wing mirror that arrived faulty. I followed their return process and sent it back, but after they received it, they completely stopped responding to my emails. No refund was ever issued voluntarily. I had to go through the hassle of a bank chargeback to recover the funds. Disgraceful way to treat customers.

Great service and products. Very knowledgeable staff.Different options offered to me, Everything I required available plus an option to colour/ paint/ spray my mirror. I nearly canceled order due to previous vicious reviews.
My new complete mirror worked out a cheaper option than a 2nd hand item from a breakers.
Very happy customer, I will confidently use the again.

Don’t bother!! I ordered a replacement wing mirror cover in September 2025 they sent out the wrong part, I returned it straight away. Refund pending as of 2nd October 2025. It is now January 2026 and I still haven’t received my refund. Numerous emails sent, 6 phone calls finally got sent my payment reference details to contact by bank. No sign of the refund. UKs leading wing mirror specialists my arse!!!!

SCAM DO NOT PURCHASE

I spend 172 on a wing mirror over a month ago which has not arrived.
I’ve tried emailing 3 times and had no response, I’ve used their live chat on their website which you get no response on and I’ve used their query submission form which I’ve also received NO RESPONSE ON.

They will take your money and will not send or contact you after sending you a clearly fake confirmation email DO NOT PURCHASE

Ordered a wing mirror. The item was not delivered and I tracked the parcel which was out for delivery in a different town . I told them that the item was probably out to the wrong address but they said it wasn’t.
I then got notification of delivery, but it wasn’t delivered. I phoned and was told that they would sent proof of delivery but I haven’t received this .
The customer support is always the same , we will check and send an e mail, but they don’t ever respond unless I call.