WiZ Lighting Avis 

Ware bestellt und bezahlt, eine Woche später bekomme ich kommentarlos das Geld zurück überwiesen. Ware wurde erst gar nicht versandt.

Anruf bei der Hotline "ich mache für sie ein Ticket auf", eine Woche später: nichts.
Ich schreibe eine Email und bekomme eine 08/15 Antwort.

Unfassbar schlechter Service, 3 Wochen nach der Bestellung passiert nichts, anstatt einfach die Ware noch einmal zu verschicken.

Nachtrag vom 09.12.2024
Heute hat sich WiZ gemeldet, angeblich liegt es an der Zahlungsmethode und man bietet mir einen großzügigen Rabatt von 20% an, was heißen würde, dass ich statt € 77,78 jetzt € 100,00 bezahlen würde.

Deren Fehler und ich zahle deshalb drauf? Ne, ich kaufe jetzt Profukte von anderen Herstellern und lasse mein Kunden Konto dort löschen.

förstår att "de" (WIZ) stängt av kommentarer på GooglePlay med tanke på hur dåligt det fungerar sedan uppdateringen 241108.

I recently purchased WiZ smart lights, and I must say, I am thoroughly impressed with the product and the service I received. Setting up the smart lights was a breeze - truly easy and intuitive.

What really stood out to me was the exceptional customer service I experienced when reaching out to WiZ's in-app chat support. I had some inquiries about promotions and new products, and the response I received was not only prompt but also incredibly friendly. The staff was knowledgeable and went above and beyond to assist me.

Overall, my experience with WiZ has been fantastic, from the seamless setup of the smart lights to the top-notch customer support. I highly recommend WiZ to anyone looking for a hassle-free smart lighting solution backed by excellent customer service. Thank you, WiZ, for making my smart lighting experience so enjoyable!

I don't recommend buying this product if you plan to connect it to your phone. I've tried using it with both an iPhone and an Android, but unfortunately, it didn't work with either. The company's app is also not very good. I tried reaching out for help multiple times, but they were unable to provide any support.

We bought a TV from Currys and were given 2 free Wiz smart plugs for free. They were also selling 2 for €20 so I bought an extra 2.

Now I know why thet are giving them away. They don't work! Unable to connect even though I have a strong wifi connection.

Looking at the trouble shooting guide I need to change my wifi settings to 2.4g and not use the 5g that is the default setting.

Sorry but I'm not going to mess about with my wifi settings to accommodate your product.

I'll be taking the 2 I paid for back for a refund and giving the 2 free ones away to the charity shop.

Can't create "free" account without a credit card.

Nicht überzeugt.
Set Up war extrem aufwendig und Lampe hat mich nicht überzeugt. Gibt es bei Konkurrenten wesentlich billiger und ohne aufwendige 2,4 GHz W-Lan Verbindung.

Nice bulbs when they work. Bought smart bulbs 1 year ago that stopped within warranty. Contacted company via email who replied in a reasonable timeframe but then made me do endless testing of the bulbs, my router and insisted I try to connect with 2 different phones. Really frustrating and they won, I gave up and bought bulbs from a different company.

E-Mail Anfrage wird nicht beantwortet- stattdessen kommt eine vorformulierte standardisierte Antwort, die mit der Anfrage überhaupt nichts zu tun hatte!
Dafür wurde die Bestellung innerhalb 1 Tages bearbeitet und Versand - mehr als schnell!

Top lads the lads at wiz. Did some research to find out what the optimum lighting for watching TV was, which was good of them.

Banging bit of kit. 12/10.

Utdatert app, skal sette opp scenario for lyspærer, ikke mulig å finne lagringsmulighet for tenkt handling. Styr unna, kjøp Tapo.

I bought 5 of their smart bulbs and 3 plugs and I can't get any of them connected. I have tried everything by following their instructions, downloading the new app, trying manual pairing and even getting an expert in who couldn't work out how to do it either. Their on line support just takes you around in circles and there doesn't seem to be a telephone number for help or support either. As most of the other 1 star reports say, ( I can only find 1 star reports as everybody else seems to be having problems as well ) don't waste your money.

Man skal bruge den gamle app (legacy) for at få pærer på wifi, den nye virker ikke med 2,4/5ghz net, mesh router og den slags. Support kører fuldstændigt i ring med de samme, generelle anbefalinger der ikke virker. Pære koblet på motion sensor falder randomly ud efter 12-24t og skal geninstalleres for at virke.

Bought a bulb, not working most of the time, sh.t app.. waste of 17 euros

Awful wiz bulbs you just get crazy there is no connection does not pick the Wi-Fi it is entirely rubbish….don’t buy it save your money it is just rubbish….

Den skulle starte og slukke en elvarmepatron i bilen, der står i garage. Når det er koldt < 0 gr. C mistes forbindelsen. Har prøvet at forklare support problemet, men de bliver ved med at foreslå ny parring, video, IP adresse osv. gennem nu 5-6 mails uden at de tilsyneladende vil indrømme problemet.

Nightmare! Do not bother unless you enjoy going around in circles. It just doesnt work folks wi-fi ? bluetooth ? ...lap of the gods mate .Where's my hammer?

Have to give 1 star. Its 5more than they deserve.

After an update on my router the bulbs cannot be contacted. Their support is so incredible lousy. I wrote 2 times with 14 days between and they didnt react

My phone (samsung galaxy S22 ultra) could not detect the smart plug despitemultiple attempts and it does not work with 5ghz WiFi.

Their help page for manually setting up the smart plug links to a 404 error page.

Avoid.

Bought 6 bulbs which were very expensive. They would not connect as detailed onto a 2.4ghz network and their support, which is only available on webchat is non-existent. Save your money and don't waste your time! Absolutely rubbish!!! I am not even happy leaving 1 star. They don't even deserve that!!!