They use deceptive small print regarding free trials . Buyer beware ! It’s convenient to place the finger at Apple. Their site is horrible to navigate. There are no directions. Any one saying it’s wor... Voir plus
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Horrible how they trick you into a free trial with small print, I suppose, and then charge a monthly $28.99. I made one query and never used it again. Then saw the $28.99 charge. Never again will I tr... Voir plus
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Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... Voir plus
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I have been looking into four bookes y'all have from way back 4 VINTAGE UNDERGROUND EROTIC FICTION W PHOTOS- 1940S-BIBLIOTHEQUE ST. GERMAINE Tasty Dish PRICE 500 FRANCS so I really haven't fo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Coordonnées de contact
5 Concourse Pkwy, 30328, Atlanta, Etats-Unis
- 877-481-5750
- support@worthpoint.com
- www.worthpoint.com
2,3
Bas
415 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
They are either very dodgy, or totally inept. Probably both!
I paid for a yearly subscription and have had nothing but issues. If you enter your password incorrectly twice it locks you out totally, tried to use the forgotten password link, which says there is an error and you have to contact customer support. The phone number doesn't connect (assuming its only for America) and after 5 emails to their support email, I still haven't received a reply. So Im paying for a service that they locked and wont allow me access to... seems very unethical and extremely dodgy. Once they have your money, they will not provide the most basic service by even replying to emails. STAY AWAY FROM THEM, DONT GIVE THEM YOUR MONEY!
28 avril 2022
Avis spontané
Réponse de Worthpoint
Hi there,
Thank you for leaving us a review. We appreciate your feedback and we look forward to helping out. We apologize for any frustration you experienced with getting logged in. We’d love to get to the bottom of the challenges you’ve experienced. We have reached out via TrustPilot to request your account information, and you can also contact our customer care team for assistance as well. We’re available via email at Support@WorthPoint.com, or 877-481-5750.
Our customer response is important to us, so please feel free to forward any correspondence so that we can investigate as well.
The WorthPoint Team
Support@WorthPoint.com
We contacted Worthpoint after finding…
We contacted Worthpoint after finding them on the internet, with some questions about some collectables we have. Karm answered the phone and was able to answer every question we had. She explained herself very well. And was very informative. I was very impressed with her, and very grateful. She's a valuable employee. Nowadays, more and more people have no pride in their jobs. They don't care and don't want to be bothered. It's hard to find good employees anymore. So I am very thankful that Karm took my call.
4 avril 2022
Avis spontané
Réponse de Worthpoint
Hi there,
Thank you so much for taking time out of your day to leave us your review. We appreciate your efforts in letting us know how our customer care team is doing. Customer service is a priority for us, and we appreciate your comments. We are always happy to answer any of your questions, and we’re here whenever you are ready to use WorthPoint. Thanks again!
The WorthPoint Team
Support@WorthPoint.com
My husband have a worthpoint and keeps…
My husband have a worthpoint and keeps making us sign in every 5 minutes and half the time it says forbidden access. This is not worth the money. Scam!!!!
12 mars 2022
Avis spontané
Réponse de Worthpoint
Hi Cherrie,
We thank you for your feedback and review. We’re sorry that you didn’t have a better experience with us. It sounds like we could help get to the bottom of your login issues and help clear things up. You can contact us for all the help you need, and we appreciate the opportunity to assist you. Our customer care team is always ready to help via phone or email. We look forward to assisting you.
Sincerely,
WorthPoint Team
877-481-5750
Support@WorthPoint.com
Respects the client
I recently signed up for a Worthpoint subscription. Along with some questions and a subscription payment issue, I e-mailed their customer support.
My experience was excellent. I received a reply soonafter I sent my e-mail and my payment issue was resolved efficiently and quickly.
Based on this experience and the information I am finding within Worthpoint, I would highly recommend this online company.
10 mars 2022
Avis spontané
Réponse de Worthpoint
Hi JL,
Thanks for your review! We’re delighted you had a great experience with us and appreciate your feedback. We look forward to working with you in the future.
Thanks!
WorthPoint Team
877-481-5750
Support@WorthPoint.com
Basically they don't care about service at all
WorthPoint is an unethical company which lures people in on a trial 7 days (fine in itself), but continues to bill you without any communications. I rely on my emails to tell me I'm subscribed or even renewing a year later, and they claim to send these but either don't, or likely they engineer them to go to people's junk mail. I know that because they engineer their T&Cs to not do this. When you raise this with them they do nothing.
Unethical, unhelpful customer services and one to just avoid. It's unfortunate I have to give them 1 star.
3 mars 2022
Avis spontané
Réponse de Worthpoint
Hello Holly,
We thank you for your input and apologize that you didn’t have a better experience with us. We found that a subscription associated with the account was created on 6/4/2019. Each new subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. Each subscriber receives a “Welcome to WorthPoint” email which outlines what service is provided, and also presents information on our billing cycles, subscription details, and cancellation directions. The Welcome email for sxxxxxxxxxt@lxxe.ca was sent on 6/4/2019 as well.
We are always happy to provide invoices at our subscriber’s request. We’re available via email at support@WorthPoint.com, our “Contact Us” form on the site, or by calling our team at 877-481-5750. We canceled the subscription at your email request on 2/28/22, and provided a refund. We’re always available to assist if you have any additional questions, so please don’t hesitate to contact us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Worthpoint is a total waste of money…
Worthpoint is a total waste of money everything is already available on the web for free. There is no free trial! Try it and see if you doubt me. Ebay advanced search is much better and it is free. Most information is copied from Ebay past auctions etc you can go Ebay advanced and see all this for free. Just try it and or Google history as well.
24 février 2022
Avis spontané
Réponse de Worthpoint
HI there,
Thanks for leaving your review with WorthPoint. We appreciate your feedback. With over 300 sources of data partners, we are continually onboarding new resources.
We actively pursue new partners all the time and typically add, on average, eight million new pieces of data each month. We encourage you to stay tuned to WorthPoint updates as we build increased data and engage with more partners. We thank you again for your review and look forward to assisting you if you need any help in the future.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
Terrible
Terrible. I started the free subscription and it wouldn't even let me look up the price of the items unless i upgraded to paying. Whats the point of the subscription then if i cant even try it! And when I tried to cancel the subscription theres no button to cancel! It says theres a button but its not on my subscription tab. I tried with my mobile and pc. I guess i got to call the bank now... what a hassle!!! This is cutting into my work time and im extreamly frustrated!
11 février 2022
Avis spontané
Réponse de Worthpoint
Hi Greg,
We thank you for leaving your review and feedback. We understand your frustration and appreciate the opportunity to help clear things up. Our free trial provides 7 lookups or 7 days, whichever comes first. The free trial is provided with all three of our subscriptions. Our “Value It” subscription enables users to view our Price Guide database of over 500 million listings, the “Research It” provides access to our library and extensive research, and the “All Access” subscription combines both our research and price history together. Depending on what subscription was initiated, users can sometimes subscribe to the research only subscription, rather than an option that provides access to view prices in the Price Guide.
We’re happy to get to the bottom of any challenges that you experienced while using WorthPoint. Please feel free to contact our customer care team. We’re always here to help.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Customer service was prompt and perfect.
I tried Worthpoint for 1 year. I enjoyed the articles but found the pricing element did not meet my requirements in the UK. For more US centric people I imagine this site is perfect! I did not want to renew due to lack of use, lack of info for my requirements, and lack of money. The customer service team arranged a refund and cancelled my subscription without need of a phone all or extensive questions. I highly recommend this company for their customer service articles and location relevant info.
22 janvier 2022
Avis spontané
Réponse de Worthpoint
Hello Siobhan,
Thank you so much for your review and business. We appreciate your honest feedback and are happy to know you enjoyed our services. Our customer care is important to us, and we are thrilled that you were taken care of quickly. We look forward to assisting you in the future if you need us..
Thanks again!
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
HOW TO SCAM THE BIG GUYS
Worthpoint is a site with no services or products but it is nevertheless able to siphon off funds from all the multinational credit card companies, Citi in my case.
I was issued a new card and had the charges reversed with ease, but it will only be a matter of time before WP finds a new entry into this account too. Citi is not exercising due diligence in online "commerce" and this site will probably thrive thanks to card issuers' negligent approach.
7 janvier 2022
Avis spontané
Réponse de Worthpoint
Hi Richard,
We thank you for your review, and we apologize you didn’t have a better experience with us. WorthPoint is a subscription service that provides our users with the tools to help determine what their items could be worth by providing an extensive database of pricing history and research.
If an account or subscription was created and you would like for it to cease, please feel free to contact our team. We’ll be happy to assist you with any questions or cancellations.
Sincerely,
The WorthPoint Team
support@worthpoint.com
(877) 481-5750
I had found out I received a charge of…
I had found out I received a charge of almost 500 dollars and immediately called my bank which was NO HELP WHATS SO EVER! I decided to do what I really didn’t want to which was contact worthpoint directly. I was helped by rep CATHERINE. Omg was she an angel ! Especially right now with us needing every penny possible for the holidays, she immediately helped me and did what not even my bank could do. She immediately gave me a refund and helped me soo quickly with no questions asked. I had no clue I had even been subscribed to the annual account. I was immediately given a refund with such a sweet kind service that made me want to cry! She was just amazing ! Thank you sooo Much miss CATHERINE I WISH you and your family NOTHING BUT THE BEST AND HAPPY HOLIDAYS ! Thank you SO VERY MUCH!
16 décembre 2021
Avis spontané
Réponse de Worthpoint
Hi there,
Thank you so much for taking the time out of your busy holiday season to leave us your review! We appreciate your feedback and business with us. We understand we get busy and forget cancellations, so we’re always here to help if you need us. We hope you had a fantastic holiday season!
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Best customer service I’ve had in my…
Best customer service I’ve had in my life. Would by the rep a beer if I could. Thanks again!!
16 décembre 2021
Avis spontané
Réponse de Worthpoint
Hi Jon,
Thanks so much for taking time out of your busy day to let us know how we’re doing. We strive to make things easy for our users, and appreciate you letting us know how we are doing. Thank you for your business and we’re always happy to help if you need us again.
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Since my annual subscription had…
Since my annual subscription had expired, I needed assistance with changing my email address for a new account and starting a 7-day free trial for the premium subscription. Catherine, who answered my call, was very polite and took the time to set up my new account, so I could start exploring and researching again immediately. I really appreciated her assistance and professionalism!
7 décembre 2021
Avis spontané
Réponse de Worthpoint
Hi Andrea,
Thank you so much for leaving us your review with us! We appreciate your business and feedback. We’re delighted that you had a great experience with us, and look forward to helping you with your research in the future. Thanks again!
WorthPoint Team
Support@WorthPoint.com
No customer service
No customer service. They behave like they hate their customers. Constant harassment, selling your info, spam. They take automatic payments 2 months in advance so if you want to cancel, the following month has already been paid but they cancel service so steal a months' subscription. They conduct their business like shysters, which pretty much tells you what they think of their 'service'.
5 décembre 2021
Avis spontané
Réponse de Worthpoint
Hello Bev,
We thank you for your review. We’re sorry that you didn’t have a great experience with us, and we hope that we can clear things up. We see that you subscribed to WorthPoint’s Price Guide on 8/14/21 with the email address rxxxxxxxxxxxxxs@yahoo.com. The Price Guide subscription provides a free trial, which is 7 lookups, or 7 days, whichever comes first. The monthly subscription was activated on 8/21/21, and we see that you were able to cancel your subscription on 11/19/21. We have provided a refund of the most recent transaction for your troubles.
WorthPoint values our subscribers’ privacy, and does not sell any of our users’ information. If you do not wish to receive any update or newsletter emails, you can always click “unsubscribe” at the bottom of any of our emails, as we are happy to stop them. Our customer care response is important to us, and we want to be sure if any request sent was unanswered, please forward the information to support@WorthPoint.com.
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Real people answer the phone. Like recent & historical info.
My credit card was compromised and my payment did not go through. The lady who helped me took care of the problem immediately and was very pleasant. I got to speak to a REAL PERSON.
I like to check on the value of things and appreciate having a place to go that tells what items are actually selling for, not just what people hope they can sell them for. Gives recent sales prices which are more realistic than sales from years ago.
19 novembre 2021
Avis spontané
Réponse de Worthpoint
Hello Irene,
Thanks for your kind words! We appreciate the time you took to let us know about your experience with us. We love being real humans! We think it’s the best part about taking care of our subscribers. Thank you for your continued business with us. It’s great to hear our customers’ experiences with us and their ability to find great research and sales information. We look forward to our continued service with you, and as always, our team is here to assist you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Research on Worthpoint
I've always had good experiences with Worthpoint. The people they hire are very knowledgable and listen to what you need. The research I do on Worthpoint is on point with current prices. My father and mother in law collected a lot of unique items and 90% of the time I can find it on Worthpoint.
17 novembre 2021
Avis spontané
Réponse de Worthpoint
Hi Kathleen,
Thanks for the kudos! We appreciate the time you took to let us know how much you are enjoying the services. It’s great to hear that we can provide you with a guide to help navigate through your collections. We’re always here if you need us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Réponse de Worthpoint
Hi Amy,
Thanks for your review! We appreciate your continued business with us and we wish you the best of luck in all of your future finds.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
I've never heard of site or been on it
I've never heard of site or been on it. They have been charging me since march almost 50$ per month. Crazy. Ive ready thy are greedy with refunds and hard to deal with. I messaged a month ago on site with no response. And surprise. Another charge. U offer low to no cost service to people but charge them out the butt for their service. Many people pay months with 1 Refund. They obviously are making profit without doing $hyt or services being used. It's a joke
15 novembre 2021
Avis spontané
Réponse de Worthpoint
Hello Babsz,
We’re happy to assist you with your issues and we thank you for your review. We can not seem to find a subscription under your name. Please contact us via email support@WorthPoint.com, or phone 877-481-5750 so that we can investigate your case. Please know that our customer response is important to us, so please don’t hesitate to share with us any feedback or dates associated with your account so that we can research your email experience immediately.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
No response to emails.
12 novembre 2021
Avis spontané
Réponse de Worthpoint
Hello Julie,
Thanks for your review. We’re happy to help you with any of your questions. Please contact us at Support@WorthPoint.com, or 877.481.5750 so that we can assist you. Our customer response is important to us, so please feel free to reach out and share with us the method in which you contacted us so that we can investigate.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
SCAM
SCAM! DO NOT SIGN UP. I wish I read these reviews before signing up. Now I have to go through my bank to dispute the charge since they charged me and it wasn't authorized since I canceled before the date. Horrible site. Now customer service won't answer the phone.
11 novembre 2021
Avis spontané
Réponse de Worthpoint
Hi Jason,
We appreciate the time you have taken to leave us a review. We’re sorry that you didn’t have a better experience with us, and we’re happy to help address your concerns. It sounds like we can help clear some things up in reference to the free trial, which is 7 lookups or 7 days, whichever comes first. We can not seem to find a subscription under your name. Please contact our team at Support@WorthPoint.com, or call 877.481.5750 so we can assist you. We look forward to helping you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
DONT subscribe with a free trail as you…
DONT subscribe with a free trail as you cant seem to cancel your subscription. When you log into your account there is no where to unsubscribe or to even say you are subscribing. I unsubscribe two months ago and they are still taking money. Ive had to contact my bank to stop them
Appalling scam
27 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Suzi,
We thank you for your time to leave us a review. We’re sorry that you didn’t have a better experience with us. It sounds like we need to dig a little deeper to help get to the bottom of your issue. We can not seem to find a subscription under your name. Please reach out via email at support@WorthPoint.com, or phone 877.481.5750 and we’ll be glad to get things resolved for you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
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