They use deceptive small print regarding free trials . Buyer beware ! It’s convenient to place the finger at Apple. Their site is horrible to navigate. There are no directions. Any one saying it’s wor... Voir plus
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Horrible how they trick you into a free trial with small print, I suppose, and then charge a monthly $28.99. I made one query and never used it again. Then saw the $28.99 charge. Never again will I tr... Voir plus
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Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... Voir plus
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I have been looking into four bookes y'all have from way back 4 VINTAGE UNDERGROUND EROTIC FICTION W PHOTOS- 1940S-BIBLIOTHEQUE ST. GERMAINE Tasty Dish PRICE 500 FRANCS so I really haven't fo... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Coordonnées de contact
5 Concourse Pkwy, 30328, Atlanta, Etats-Unis
- 877-481-5750
- support@worthpoint.com
- www.worthpoint.com
2,3
Bas
415 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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TOTALLY ROGUE PLATFORM.
TOTALLY ROGUE PLATFORM.
I cancelled my subscription within one hour of signing up having completed just one search that returned absolutely no information.
When you sign up for the FREE TRIAL they take the first months subscription. I’ve requested a refund within there terms and conditions, but no response. I’ve been emailing Worthpoint everyday for a week, but no response at all.
Don’t go near this ROGUE PLATFORM.
20 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Dan,
Thanks for your review. We’re happy to resolve your issues, and we apologize for any inconvenience you’ve experienced. We offer a free trial (7 lookups or 7 days whichever comes first) with two of our three subscriptions. The Price Guide Lite subscription was selected. The Price Guide Lite subscription activates immediately, as it provides 10 lookups per month. We understand that confusion can happen, and we have provided a full refund via your account. Our customer experience is important to us, and if you would like to provide any additional feedback for our team, please don’t hesitate to contact us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
I had a technical issue and called the…
I had a technical issue and called the number on the site. The representative was knowledgeable and courteous. She completely resolved my problem quickly even though there was a lot involved. I really appreciated how it went.
19 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Kelly,
Thanks for your review. We appreciate the time you took out of your busy day to highlight your positive experience with WorthPoint. We appreciate your continued business, and please know we are always happy to chat with you in the future.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
You folks scanned me out of $77.73.
You folks scanned me out of $77.73.
I searched Google for a product and your site came up as having listing knowledge. This turned out to be totally false.
I accepted the trial to see what your site was about and to find the product.
Your site had no actual info on the product. And I had to fight to get help. I want a refund.
If I could give Negative Star, I would. You folks should be ashamed of yourself stealing from people. You will rot in hell!
15 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Peter,
Thank you for your review. We’re sorry that you didn’t have a better experience with us. It looks like an account was created with your email address on 2/26/21. The subscription created provided a free trial, which is 7 lookups or 7 days, whichever comes first. The service provides users access to the Price Guide, which contains digital research for books, sports memorabilia, art, and more.
Once the free trial is complete, a subscription is activated. The subscription associated with your account was activated on 3/5/21. It was billed monthly until its cancellation 5/7/21, when we received an email that requested an explanation of the charges on 5/6/21. We cancelled the monthly subscription and provided an explanation of the charges via email on 5/7/21. We received an additional inquiry on 10/15/21, and provided a one time refund via a call with our customer care team on 10/18/21. We apologize for any confusion experienced and we are always happy to assist if you have any additional questions.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Locked out of my account
Locked out of my account, told I needed to change password, won't let onto the site to do it without my old password which I don't have.
14 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Mike,
We appreciate your review and apologize that you did not have a better experience with us. We take our customers’ account security seriously, and have added new measures to increase your subscription’s safety. In order to do that, all users were required to update their passwords. If you are still having any challenges with your password, please feel free to reach out to our team, and we’ll be happy to help you.
WorthPoint Team
877.481.5750
support@worthpoint.com
Great customer service! So I decided to add to my price guide…
So I decided to add to my price guide subscription and after a few months decided that I didn’t have time to realize the full potential of the add on. I decided that I would cancel the add on for now. True enough, I tried to make online contact without success so the other option was to place a phone call. I left my contact information including a description of my issue and was then assured of a call back. True to their word a lovely young lady resolved my problem. One of the best customer service experiences that I have had. Thank you for your professionalism!
13 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Ralph,
Thank you for your review! We strive for an excellent experience for all of our customers, and your feedback helps us to know how we are doing. Thank you for your continued business with us and we look forward to assisting you again whenever you need us.
WorthPoint Team
877.481.5750
support@worthpoint.com
free trial is a scam
I have been emailing multiple times with no response. I cancelled my subscription minutes after making it and I as charged when I signed up for the free trial only. No one has responded, I’m entitled to a refund I never want to visit that website again.
9 octobre 2021
Avis spontané
Réponse de Worthpoint
Hello Ariel,
Thank you for leaving us your feedback. We strive to create an excellent customer experience for all of our users, and we are happy to make things right. We found that you subscribed to the Price Guide Lite subscription on 9/16/21, which provides 10 lookups monthly at 11.99 per month. The Price Guide Lite subscription is our new offering that is activated immediately. We provided a full refund on 10/12/21, in response to your email request on 10/11/21. Our customer care team is available Monday through Friday, 9am - 7pm EST to assist all users. We’re sorry for the confusion and inconvenience, and please feel free to contact us if you have any further questions or concerns.
WorthPoint Team
877.481.5750
support@worthpoint.com
Worthpoint is worthless!…
I did the trial and realized I can’t buy on there. They keep trying to take money out of my cash app and I make sure it’s emptied but I’d like to use my card again one of these days. I have went on the site and canceled the way they wanted me too. I also sent email but to no avail. If this is a legit business and they’re making money why do they need to keep taking money from people who want to cancel? This is so wrong! Update 8-28-21 I they are still trying to take money out they just tried for three days in a row and I’ve emptied the account.
27 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Cherie,
We appreciate your review and apologize for your experience with us. It is not our intention to mislead any of our users. WorthPoint is an online price guide. We show our customers what their items could possibly be worth via subscription to our price guide and research tools.
We found that a subscription was created on 9/18/21 with the email address bxxxxxxxxxxxxxxxxxxh@xxxxxl.com. The subscription provided a free trial, which is 7 look ups or 7 days, whichever comes first. At the end of the free trial period, the subscription was converted to an actively paid one on 9/25/21. While the subscription was cancelled the same day, draft attempts had already been initiated. We stopped the draft attempts on 9/28/21. We apologize for the inconvenience, and please know that we are always here to assist you with any concerns or questions via email, support@WorthPoint.com, or by phone at 877.481.5750. We look forward to helping you in the future.
WorthPoint Team
877.481.5750
support@worthpoint.com
Scammers! Can’t cancel! Wallet Rapist!
So apparently the only way to cancel your subscription officially is to write a bad review on here and the customer service will reply to you apologize and then cancel!??? Well, I thought I cancelled my “free” subscription 10 months ago. Apparently not. And if you go to the terms of agreement that lists how to cancel- read and follow the directions, you still can’t cancel because the option is no longer in the drop list that was described. Still trying to figure this dumb thing out. Also hate that this is likely predatory for more elderly collectors who may be less tech savvy. Like why not just have integrity and make the damn site more accessible and intuitive? Scammers much?!
26 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Natasha,
Thank you for your feedback. We apologize that you did not have a better experience with us. After investigating the account information, our records show that on 10/18/2020, a subscription was created with the email address nxxxxx.xxxxxy@gxxxx.com. The subscription comes with a free trial, which is 7 lookups or 7 days, whichever comes first. The subscription was converted to a paid subscription on 10/25020 at the end of the free trial period, and was charged monthly until it was cancelled on 9/26/21.
We are always available to assist either via phone, 877.481.5750 or email at support@WorthPoint.com if you have any questions about billing or cancellations. We continually work to help improve the customer experience, so please feel free to reach out if you wish to discuss the issues you had with cancelling or using the site. We have provided a one time refund for your troubles.
WorthPoint Team
support@worthpoint.com
(877) 481-57
Marvel universe action figures lot. Scam or Truth?
So, I am a 14 year old and wants to complete my Marvel Universe collection since all the other websites seem sketchy, I went to Worthpoint. Their are two collections of the 3.75 inch Marvel Universe action figures. But it said the sold date is 2017. I'm writing this review because I'm wondering is it still available or is this a scam. I really want to complete this collection. This review is for Worthpoint.com.
Please advise,
Thank you.
21 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Jeremiah,
Thank you for your honest review. We can assure you that we are not a scam, and we are happy to clear things up. WorthPoint does not sell any items. We are a digital research tool for any kind of toys, Marvel collectibles, sneakers, or sports memorabilia. We help people discover more about what they have and what it’s worth. In order to find out what your item is worth, we require a subscription to our database to utilize. You can research your valuables, but unfortunately we do not offer a platform to sell or purchase items.
We want to make sure that you did not create a subscription in hopes of purchasing an item, as that is not the service we provide. If you have created a subscription, please reach out to us immediately so that we can resolve any issue for you.
WorthPoint Team
support@worthpoint.com
(877) 481-5750
Very Helpful
I was locked out of my account for trying too many times. I called and they were very helpful and got my password reset. I had just signed up a week ago and hadn’t been able to sign in. They refunded my money and resigned me up. I only use my account occasionally and cancel it between times when I need it. I can normally find what I’m looking for on Worthpoint.
15 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Janet,
Thanks for your review. It’s great to hear that your issue was solved quickly and easily. We appreciate your continued business with us and we look forward to helping you with your searches. We’re always here to help if you need us in the future.
WorthPoint Team
support@worthpoint.com
(877) 481-5750
I signed up today believing that I…
I signed up today believing that I could get a price and purchase a vintage game from the eighties Videosmarts Teach Teddy unfortunately they were sold several years ago. This is misleading and deceitful. I am not able to find a phone number to call anyone to contest and cancel the subscription. I believe this is unethical.
14 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Valerie,
Thanks for leaving us a review. We apologize for the confusion, and have cancelled your subscription and provided a full refund. It is not our intention to mislead any of our users. WorthPoint is an online price guide. We show users what their items could possibly be worth by utilizing our price guide and research tools. Please reach out either via email at support@WorthPoint.com, or by phone at 877.481.5750 if you have any further questions. The refund was processed on 9/14/21. Please allow 3-5 business days for the refund to process. We look forward to assisting if you have any additional questions.
WorthPoint Team
877.481.5750
support@worthpoint.com
Shady and horrible customer service
Shady and horrible customer service. Very quick to charge you and unethical. Scam. Don’t trust.
8 septembre 2021
Avis spontané
Réponse de Worthpoint
Hello Pamela,
Thank you for your review. We’re sorry that you didn’t have a better experience with us. Our phone records indicate that you spoke to our team on 9/8/21, and had questions about the free trial and potential charges. We confirmed WorthPoint’s free trial as 7 lookups or 7 days, whichever comes first.
Via the call, we were informed that you were anticipating a free trial that provided unlimited lookups for 7 days. The subscription utilized all 7 lookups allotted for the free trial on 9/4/21 and 9/5/21. There was no charge, and the subscription was cancelled by the user on 9/5/21. We can assure you that the account was cancelled, and the charges were not deducted. If you see any charges, please feel free to contact us.
We work diligently to provide a great customer experience with all of our users, and take our customer service seriously. Please feel free to contact us if you would like to discuss your experience with our team further.
WorthPoint Team
877.481.5750
support@worthpoint.com
I'm giving 1 star b/c 0 isnt available
I'm giving 1 star because I cant give 0. They dont really give a free trial and they will not give a hoot about refunds for the ongoing charges they place on your bank account. Its expensive and silently milks you for their fees. My suggestion, dont use this service. Rather, use ebay and opt to get completed sales to know what others have paid. If not that, then something else. RIP OFF.
30 août 2021
Avis spontané
Réponse de Worthpoint
Hello Brian,
We thank you for your review, and we understand your frustration. We apologize for any confusion that you may have experienced. After researching our records, we see that an account was created on 8/19/20, with the email address nxxxxxxxxxxy@xxxxil.com. Once a user registers, they receive a "Welcome to WorthPoint'' email that outlines the free trial, which is 7 lookups or 7 days, whichever comes first. Also highlighted in the email are cancellation options, subscription information, as well as our contact information. Your welcome email was sent on 8/19/20. The free trial concluded on 8/26/20, and the monthly subscriptions were initiated. They continued to bill each month until it was cancelled on 8/30/21.
We assume customers would like to continue with their subscription if there is no cancellation. However we provided a one month courtesy refund via a call with our customer care team on 8/30/21.
We apologize for the inconvenience and please know we are always available to help if you have any further questions.
Kind Regards,
WorthPoint Customer Care Team
Support@WorthPoint.com
Do not sign up for free trial
Do not sign up for free trial! No way of cancelling and no response from customer services after sending 2 emails requesting free trial cancellation! It's CORPORATE SCAMMING!!!
28 août 2021
Avis spontané
Réponse de Worthpoint
Hello Johnny,
Thanks for your review and feedback. We appreciate you letting us know of your experience, and we are sorry about the miscommunication. Our records don’t show that email correspondence was sent from the name provided, however we’re sure if we chat with you, we’ll be able to research via your account information. Our goal is to serve our customers quickly, and your feedback helps us build on our goals and improve our service. Please feel free to reach out to us. We’ll be happy to investigate your case and provide a resolution.
WorthPoint Team
877.481.5750
support@worthpoint.com
My husband passed away several years…
My husband passed away several years ago and left me with many collections. The first I had to categorize and price were miniature cars. I was able to do a complete inventory and with the help of looking up values on Worthpoint I was able to put together a sellable listing. Next was the model train collection. Worthpoint helped me with what to expect in pricing. If you are willing to spend the time, the searches and price guides are very helpful. I sold both collections for a fair price and the inventories gave me the negotiating power. Sharon Chandler
23 août 2021
Avis spontané
Réponse de Worthpoint
Hello Sharon,
Thank you so much for your review. We’re sorry to hear of your loss, and we’re glad we were able to help with your many collections. It's fantastic that we were able to assist you with what sounds like quite an undertaking.
Thank you for your business, and please know we’re always here to help if you need us again in the future.
WorthPoint Team
support@worthpoint.com
squeezing the pennies out of you they can
Really really bad experience. For three months I have been trying to reach them via the mail(s) registered in order to first clarify how it was possible for me to have two accounts (yes with two different emails, but also being paid to the same creditcard which should raise some kind of alarm) - I asked them to cancel the one, but I got absolutely no response, and instead was charged for three times for both subscriptions, meaning 60$ x 3 for absolutely nothing. I have now finally managed to cancel them both by myself, but really a big SHAM, and can only recommend you all use the much better, and free, sites for evaluating your stuff
23 août 2021
Avis spontané
Réponse de Worthpoint
Hello Andreas,
Thank you for your review and feedback. We appreciate your input and we apologize that you did not have a better experience with us.
We found that there were two subscriptions created with the email addresses axxxxxxr@xxxxxxx.dk and axxxxxxx@gxxxx.com. One account was created on 5/15/21, and the second account on 5/26/21. Both subscriptions were associated with the Value it option, which is 23.99 monthly. Once a subscription is created, an email confirming the registration is sent to the email address on file. The “Welcome to WorthPoint” email shares with the user the free trial, which is 7 lookups or 7 days, whichever is first, and the parameters of their subscription. The welcome emails were sent on 5/15/21 to the email axxxxxxx@gxxxx.com, and on 5/26/21 to axxxxxxr@xxxxxxx.dk. Subscribers can cancel at any time and there is no obligation to continue their access.
Ensuring that our customers are able to reach us via email or phone is very important to us. While we are not able to find email requests from the associated addresses in your accounts, we want to be sure that there are not any issues with email transmission. Please contact us so that we can dig a little deeper and we’ll be happy to see if we can backtrack any communication requests that were sent. We understand that confusion can happen, so we have provided a one time refund for your inconvenience. Please feel free to contact us if you have any additional questions.
WorthPoint Team
support@worthpoint.com
Question
Hello, do you answer emails ?i have a question about the subscription. I wrote and i don’t have an answere. ( i don’t live in the USA. Thanks
17 août 2021
Avis spontané
Réponse de Worthpoint
Hello Pablo,
Thank you for your review. We are always happy to assist our customers and certainly do answer our emails. We see that your subscription questions were answered via email on 08/17/21. We hope that we were able to clear up the questions you had, and if you need any assistance again in the future, please don’t hesitate to contact us. Thank you for your subscription, and we hope you enjoy your access to WorthPoint.
WorthPoint Team
support@worthpoint.com
EXCELLENT CUSTOMER SERVICE
I had an issue with my account and when I called I got excellent and fast help with my problem. I use Worthpoint very often and find it very helpful in my buy and sell research.
12 août 2021
Avis spontané
Réponse de Worthpoint
Hello RM,
Thanks for your review! It’s great to know that you received great service from our team. We appreciate your business, and look forward to helping you again if you need us.
WorthPoint Team
support@worthpoint.com
Not at all what I expected, don't be as gullible as I was.
They say free 7 day trial. After signing up you find out it is 7 days but only 7 lookups. The lookups were from 2014, 2011 etc. of no use to me. I tried to cancel online. Their directions to cancel online did not work so I opted to contact them via email and told them I wanted to cancel my trial. That didn't work so I finally called them. I am being refunded 1 month but since I expected that first charge to be reversed and I finally had to call to cancel I am out 1 month's fee of not even using my free 7. I think it is a scam hoping you are too busy to keep checking email etc. I should have called immediately, so I'm the sucker.
10 août 2021
Avis spontané
Réponse de Worthpoint
Hello Vickie,
Thank you for your review. We’re sorry that you didn’t have a better experience with us. We found that your account is associated with a subscription that was created on 6/18/21. The free trial is associated with all subscriptions. It is 7 lookups or 7 days, whichever comes first. When a user subscribes to WorthPoint, they receive a “Welcome to WorthPoint” email that outlines the free trial (7 lookups or 7 days), billing, and how to update or cancel your subscription. The email was sent on 6/18/21. The Welcome email also highlights that in order to avoid charges, a user must cancel before the trial is complete. We understand that confusion can happen, and provided a one time courtesy refund and cancelled the subscription via our call with you. We apologize for any inconvenience and we are always available if you would like to speak with us.
WorthPoint Team
support@worthpoint.com
I have been with Worthpoint for 3+…
I have been with Worthpoint for 3+ years. I give them the highest recommendation possible for this area of reference. Every time I have had an issue or question their service has been quick and correct. The ladies on the telephone are nice, polite and knowledgeable. If you need info. about antiques or collectibles, THIS SITE IS A MUST AND WORTH EVERY PENNT.
5 août 2021
Avis spontané
Réponse de Worthpoint
Hi Bill,
Thanks for your review! We appreciate your continued business with us. We’re always happy to help whenever you need us.
WorthPoint Team
support@worthpoint.com
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