Xhunter Australia Avis 104

Réponse de Xhunter Australia

ll y a 5 jours

Hi Christopher, your review contains blatant inaccuracies and completely misrepresents the facts of this transaction.
1. The Stock Status: You completely ignored the stock status on our website. The item was explicitly listed as 'Stock with supplier (5-12 days)'. It was never listed as physically in stock at our warehouse, meaning a transfer delay was clearly stated before you purchased.
2. The False 'Price Change' Claim: Your claim that we held your order to change your price is entirely false. The manufacturer halted a massive B2B wholesale freight delivery to our company because they were updating their internal wholesale pricing and had to legally reissue the commercial master invoices for the entire truck. They did not hold your specific item.
We explained this to you in writing and explicitly guaranteed that your purchase price was locked in. We absorbed the supplier's price increase ourselves to protect your order, and dispatched it the moment the freight was finally released to us.
For 100% transparency, we have uploaded the complete, unedited email logs here so anyone can verify the truth:

drive.google.com/drive/folders/1xQWSFsOEyB_hoZEDKJzs6tO_MXzpF8sX?usp=sharing

We successfully delivered your item, honored your original price despite supplier increases, and communicated transparently. Penalizing us with this review after we actively protected your order from a price hike is completely unjustified.

Réponse de Xhunter Australia

30 avr. 2026

Hi Russell, we understand it is frustrating to wait for a parcel, but we strongly reject your claim that we were dishonest.

When you placed your order for the Predator Shooting Rest, our website clearly displayed a prominent warning on the product page stating: 'Restocking (Est dispatch: 3-5 DAYS from purchase date).' We were 100% transparent about the potential delay before you even completed your purchase.

When you reached out on March 24th, we replied the very next morning (March 25th) to remind you that the item was arriving from our supplier. Once it arrived, we dispatched it and provided your Australia Post tracking number on April 6th.

To show our complete transparency, we have uploaded our email logs and a screenshot of the original product page showing the explicit 'Restocking' warning to a public folder. Anyone reading this can copy and paste the link below to verify the facts:

URL: drive.google.com/drive/folders/1WU8N7ZlwcSLVjvUgoezh4m1g5rfohxfY

We always strive to provide accurate information and we never hide stock statuses from our customers.

Réponse de Xhunter Australia

7 mai 2026

Hi Patricio, your review intentionally leaves out the crucial context of why your transaction was flagged and why your bank is currently holding your funds.

You placed an order online with a credit card from Queensland, but immediately asked to send an Uber to pick up the high-value thermal monocular from our Melbourne warehouse. Because this exact scenario matches a very common credit card fraud pattern, the banking security system automatically flagged your payment as a 'high-risk' transaction and stopped the funds from clearing.

As a responsible business, we immediately processed a full reversal/refund of the transaction on our end to protect the cardholder. As we explained to you multiple times via chat, the delay in receiving the money is entirely because the bank is holding the funds due to their own automated risk filters. We even advised you to lodge a chargeback with your bank if you wanted to expedite their security process.

For full transparency, we have uploaded the entire chat history detailing this high-risk transaction to a public folder. Anyone reading this can copy and paste the link below to verify the facts

URL: drive.google.com/drive/folders/18n18CTndCARQRzpSpNhszsVSQjHu2zba

We have a strict zero-tolerance policy for high-risk, unverified transactions. We stand by our security measures and consider this matter closed.