Yau Bros Avis 

479
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Really delighted to say, I cannot fault them, ordering on line went ok, delivery went well and all that I had ordered arrived in top class condition, as expected. Thank you Yau Bros

Noté 5 sur 5 étoiles

Everything I ordered from Yao Brothers arrived well packed in 2 different boxes frozen and dry food. The Honor chasui dumplings and royal gourmet Sui Mai delicious . It’s variety of different brand of... Voir plus

Noté 5 sur 5 étoiles

Ordered a large amount of Kopiko coffee candies on a Sunday. Received confirmation email in minutes. Order was dispatched on Monday arrived on Tuesday. The entire process was very easy. My one gripe... Voir plus

Noté 4 sur 5 étoiles

Decent site but I was disappointed by the lack of choice compared to similar companies of snack products. I only used this company because I was after a particular item (noriwasabi peanuts) which were... Voir plus

À propos de l'entreprise

  1. Épicerie asiatique

Informations provenant de diverses sources externes

Online and offline Oriental supermarket based in Southampton


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

479 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(479)

2 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Thank you for delivering the cakes I…

Thank you for delivering the cakes I ordered available right on time for Christmas. Everyone loved it and praised for its wonderfulness. It was a gamble but can't thank you enough for your thoughtfulness considering how short the shelf span was for those cakes. I am definitely ordering again in future.

31 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Our delivery arrived promptly and well packed. Really responsive customer service. I will be a return customer. Great range of products and a lot more stuff in stock than other suppliers

22 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service *******

I have used Yau bros twice now. The first time, I have no problem checking out but the second time, after selecting items, upon check out, it just took me to a page detailing delivery cost with no other buttons to proceed further.
I contacted Yau bros, the response surprised me, they replied so quick, sent a link with invoice, I paid up and everything went so smooth. The 5 * rating was really for the customer service response which is very rare during festive season and the pandemic. Really pleased with my frozen items, it was so well packaged, I could have left it in the dessert and it probably would be okay. Really really impressed with their service, packaging team. I recommend using them if you have not tried before. I will definitely use them again. 100%

22 décembre 2021
Noté 3 sur 5 étoiles

Ordered and paid for on Monday.

Ordered and paid for on Monday.

It is now Thursday and no update on ETA.

Order just says processing.

Email explaining the delay would be nice but nothing.

All the reviews saying fast delivery.......skeptical especially when updates are not even given to your order.

Edit......Order just arrived on Friday. Changed from 1 star to 3 star. Need better communication if the order will take longer than 3 days to process. I know that the order contained bakery.....if you state what days your delivery of bakery is then people will know the cut off date and order the day or couple of days before you put the order in.

11 novembre 2021
Avis spontané
Logo de Yau Bros

Réponse de Yau Bros

Hi Thomas,

Thanks for your feedback - we do try and get all orders out as quickly as possible. In this case, it looks like you ordered some fresh bakery items which we source fresh from a bakery. We do have notices on the product pages and categories for these items explaining that these orders may be delayed whilst waiting for bakery items as they are made to order. We will look to introduce measures to make this information clearer going forward. Any customer who would like to check on their order is more than welcome to contact us and we'll respond promptly. Apologies again

Noté 5 sur 5 étoiles

Everything came, no complaints

Ordered £50 of items, wasn't sure if I could trust the website at first but nothing seemed too outlandish so I figured I'd go ahead and give them a shot.

Everything arrived within 2 working days (ordered on Friday, arrived on Tuesday morning), received emails and texts to alert me of my package which was nice, all the frozen items were delivered in refrigerated packaging which was really nice.

Overall I'm completely satisfied with my order, I had a free delivery voucher that was sent to me on my email a while back and used that, the value for money can be argued from product to product, but you can make up your own mind on that front after seeing what they sell, but this review is purely to say that they delivered on what I brought.

9 novembre 2021
Avis spontané
Logo de Yau Bros

Réponse de Yau Bros

Thanks for your kind words!

Noté 5 sur 5 étoiles

First class all round.

Just the place to look for high quality ingredients at very reasonable prices. Good products excellent service and quick delivery what more can you ask.

7 novembre 2021
Logo de Yau Bros

Réponse de Yau Bros

Thank you!

Noté 5 sur 5 étoiles

Fantastic service

Various brand-name of products can be chosen. Quick response on my enquiry through email. Short handling time and delivery time. I received my ordering within 48 hours.

5 novembre 2021
Noté 4 sur 5 étoiles

A trustworthy shop

Items are packed nicely to avoid damage in transit. Fast and responsible delivery. I have been placing a bulk order every 1-2 months. Wish they could have more variety on Asian snacks such as crisps from Hong Kong/Thailand and sweets from Japan.

5 novembre 2021

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus