York Fitness UK Avis 

Despite a missing part, the sales team had the part dispatched the same day I made the inquiry. Mistakes happen and that is how you want them dealt with. Great job!

Ordered a plate set + bar. Saved me nearly £100 on a comparable set elsewhere on the internet and is excellent quality. Delivery was straightforward and a small hitch was fixed without delay.

I had a minor issue with one of my products, but Matej dealt with it quickly and efficiently. Top class customer service 👍🏽

great customer service from Matej at York. Quickly reply amd really professional dealing with an order query. products arrived on time and top quality

Would like to thank York for excellent customer service support. A special mention to Matej who come back very quickly and helped me locate the spare parts I needed to order for our weights bench. Keep up the great work, Matej :-)

Just had to order a part for my old multi gym. Unfortunately i could find the part number on my old assembly instructions so i contacted customer services to see if they could help. After a few emails back and forth they tracked down the correct part for me, many thanks Matej for all your help.

A few years back I had a York bench, and regretted selling it, so decided to buy another. They had a good deal on so I got the bench and some weights.

The stuff arrived but I was missing a piece, so York sent it out next day delivery. And a few days later I noticed that one of the spin collars didn't work, they quickly sent another barbell, and even swapped it to the smooth one at my request.

So overall a good experience, a couple of hiccups but they were sorted out quickly and satisfactorily.

Excellent customer service. Very helpful and were able to do so quickly.

Fantastic customer service - I made a mistake with my order & the team very swiftly & kindly corrected it for me & did not charge.
The order was for a dumbbell set to complement an existing set I have which must be at least 10 years old so I can confirm these are sturdy weights!

Ordered a started Set including 80kg weights bench barbell bar and unfortunately the bar was damaged. After a quick email a new one is being sent out and I am very happy.

First time buying and dealing with York customer services… I am not displeased! lol. So I order the curl bar set with the ISO plates. The plates did not arrive, instead I had a pallet with my order (minus ISO) emailed them, sent a picture, got a reply straight away and thereafter. Less than an hour later and it’s been resolved. DHL will be delivering the missing plates and it was so stress free I needed to write an essay to explain it. THANKS TO THE TEAM! stress free experience

I bought a set of barbells however due to what looks like extremely bad handling by the courier it arrived in a very bad state. Parts missing and damaged etc. The customer service was second to none and a perfect replacement has been received in double quick time. I would fully recommend buying from this company.

Appalling behaviour and communication by YORK. Their delivery company dropped the weight barbell which was poorly packaged (cardboard secured at the end with just with tape). They smashed the masonry at the front of my house. Luckily nobody hurt. York refused to take responsibility as it was a third party delivery company that delivered them despite citizens advice indicating they’re responsible as the contract is with them. Having to now progress to small claims to get my property prepared. It’s really not on at all they’ve been so unhelpful and horrible to deal with. All I want is for the damage they’re responsible for to be repaired.

Ordered a 100kg weight set to get started, as well as two 1.5kg weights.

The set arrived together without issue. The two 1.5kg weights were not sent out, but a single e-mail to York Fitness' team and they arrived 2 days later.

The quality looks to be very good, and their customer service is very helpful and quick to respond!

Just purchased the 150kg Olympic set at an amazing price, compared to other companies out there who are charging nearly double, with the Olympic bar making the total weight 170kg. I also purchased an Olympic Curl Bar along with two sets of Olympic collars. One set of collars were missing, and i sent an email, and received an immediate reply, and the missing collars were quickly dispatched, with no fuss. Fantastic service and products that i am already breaking in, and i have been able to add several more exercise routines to my garage gym setup, thank you.

The true test of a business is how they respond when things don't go as expected.
In that regard York Fitness have just excelled themselves.
I bought a single Barbell that was shown as being a specific weight (5kg), this would match my current one. It arrived and was actually 4.1kg (with collars) so I asked their customer service how I could rectify. They got back to me today to apologise and recognised the error on the website, which they have now corrected. They have also sent me another bar, free of charge, so I can have a matching pair!
Just awesome service and I'm never likely to go anywhere else for my weights, in fact I'm likely to spend a little more as a token of appreciation for them being so lovely. Genuinely impressed.

You only find out how good a company is when you have a problem. DHL left the parcels outside my door when I specified them to deliver it on a different day, and one of the parcels got stolen. Fortunately, York Fitness responded to my problem in 7 minutes after emailing them and rectified the problem immediately by sending out a replacement (even though it was DHLs fault).

I must admit that I did get a bit worried when I tried to ring the phone number on the website and it just gave some information then nothing else, but getting to such a quick resolution via email does make the phone number not needed.

Emailed for help with a part for my York bike (which I accidentally bent while tightening!). Received a speedy reply to say the bike was discontinued but they may have a part that would do the job. Even agreed to post it to me
Free of charge, amazing service! Thank you x

Superb customer service, lightning fast and super helpful. Cannot recommend enough.

I contacted York about a fault which had just started happening on my 17 year old exercie bike. They quickly emailed me with a suggested solution which fixed the problem. I've owned the bike since new and I'm very happy with my purchase. Given the age of the bike I didn't expect any help at all. They surpassed my expectations.