Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The qual... Voir plus

Noté 5 sur 5 étoiles

Super happy this company exists! My feet are difficult to shop for (size 11 and wide). Wydr is sized consistently and stylish. Most importantly they're comfortable and well made too. Nothing I've purc... Voir plus

Noté 4 sur 5 étoiles

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... Voir plus

Noté 1 sur 5 étoiles

I will never buy shoes from this company again. The shoes were very big, I reached out to the company three times before they sent me a return lable. No way else to communicate with the company, only... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

290 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Such great wide shoes

Such great wide shoes! I have such a hard time finding shoes that fit my wide feet but are also cute. Delivery is fast, communication is great, and again the products are great quality. I have 4 different styles and I love all of them.

17 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

1 month- still no shoes.

At this point I have been waiting nearly a MONTH for my shoes. Not a word from them. I’ve had to reach out each time I have wanted an update. Each response has been lackluster AI, seemingly scripted email. I asked for a refund and now they are ignoring me. They say the shoes are being shipped but the tracking information is from a company I have never heard of and it doesn’t even work!!! I am absolutely furious!!! I wanted SO BADLY to finally have a company that made shoes for people like me. Too bad they don’t give a crap about the people who buy from them!

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I have 12 pairs of shoes from Wydr…

I have 12 pairs of shoes from Wydr Studios that I have ordered over the last 2+ years. Needless to say, I am really happy with the product and the fit (I’m a 10WW). I think they’ve really dialed in on the key needs of a wider foot: room in the ball of the foot, generous toe box, volume, longer straps, and so on. Sizing is consistent across styles. I have had very good experiences with the ordering and shipping process, too. The shoes are carefully packaged and come with shoe bags and extra insoles. My orders have been quickly confirmed with a tracking number. Since I’m in the U.S. and the shoes ship from China, the shipping takes a little longer but since I can follow the package journey with the tracking number, I’m OK with that. The shoes take between 1-3 weeks to get to me. They’re cute and they fit me so they’re worth the wait.

21 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I will never buy shoes from this…

I will never buy shoes from this company again. The shoes were very big, I reached out to the company three times before they sent me a return lable. No way else to communicate with the company, only by email. Very disappointed, beware.

21 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

finally found my shoes

I love that I have finally found wide width sandals that are not too high or low and not too heavy! I took 1 star away because I paid for shipping which was supposed to be 7-11 days but it actually took 3 weeks. BUT worth the wait.

20 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible Customer Service and Product

The product is very cheap looking for the price. However what’s worse than the product is the customer service. The shoes were far too large and slipped off my heel even though I ordered my usual size that I get in SAS.

I returned them after having to jump through multiple hoops such as sending them a picture of how my foot looked in the shoe. Then after sending them back it took forever for them to acknowledge that they were going to refund my money. They need to review how well a company like Zappos handles returns. Normally I wouldn’t bother to send a review but they’ve sent me so many emails giving me a “nudge” to submit one that I did.

There are so many companies that have a wide product line so don’t waste your money on Wydr.

18 avril 2026
Avis spontané
Logo de Wydr Studios

Réponse : Wydr Studios

Hi there,

We do have returns systems in place to get a better understanding of your issue, which in turn also helps our design team produce shoes that address these issues better. However, we do acknowledge your concerns and will work on making this process smoother in the future.

If you have any further concerns or questions, our team would be more than happy to address them via email at support@wydrstudios.com

Noté 3 sur 5 étoiles

Unsure about Return Process

Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was responded to with a request to see if I wanted help finding a new shoe. Once I responded no, just to return they asked to confirm my address. Then another email was finally received with the label and I was told to notify them that I had shipped. Here we are 10 days later and I still have no refund. It’s too bad because i would like to try another store of shoe but I do not trust the return process.

17 avril 2026
Avis spontané
Logo de Wydr Studios

Réponse : Wydr Studios

Hi Nicole,

We appreciate your feedback on our returns process. It seems that your refund was not processed earlier because we were waiting for you to email us once you had sent the shoes back so that we could track the return label. As we mentioned in our previous email communication, we appreciate if you drop us an email once you send your shoes out with the return label, so that we can track it in our system and accordingly issue your refund/exchange as discussed. Our team connect with you directly via email to sort this out.

If you have any further questions or concerns, please don't hesitate to get in touch with us at support@wydrstudios.com.

Noté 4 sur 5 étoiles

Buying shoes for my wide fat feet has…

Buying shoes for my wide fat feet has always ended in many tears and I have been too scared to buy online without being able to try on first. I took a leap of faith, measured my feet as per their instructions and ordered some boots. I was so relieved they fit perfectly. Now I need to save so I can buy more.

26 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Sizing is 'iffy'

I am a 7-1/2 EEEE, and have flat feet and heel spurs. (I can't stand ugly shoes - I'd as soon go out in running shoes as I would in a burlap sack.) I like shoes I can adjust through the day if necessary. I recently purchased rather dressy sandals which I loved. The slingback Mary Janes are beautiful, but one pair (a 10) is much too long (I can adjust the strap), where this pair, the exact size of the sandals which fit perfectly, are much too tight. I'll need to use a shoe stretcher, and make sure I carry them if I go to a dressy event. There isn't any place left where I can try on shoes. The sizing is 'hit or miss.' I believe I gave the sandals a 5-star rating - these are 3 for good service, but 2 for sizing.

1 avril 2026
Avis spontané
Logo de Wydr Studios

Réponse : Wydr Studios

Thank you, Elizabeth, for your thoughtful feedback. We are delighted to hear you loved the look of the slingback Mary Janes and that our service made a positive impression.

We completely understand your frustration with the sizing. We encourage all our customers to share their measurements with our team so that we can recommend sizing to you – this way if you need different sizing for different styles (which can happen sometimes) our team will be able to guide you on what will fit well on your feet, as well as how to adjust the fit according to your needs.

If you have any further questions or concerns, please don't hesitate to get in touch via support@wydrstudios.com.

Noté 5 sur 5 étoiles

This is my second pair of Wydr shoes

This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The quality feels like even higher end brands of footwear. The styles are both classic and fashionable. I'm really glad I found your products!

5 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Very comfortable shoes

To find a company that sells wide shoes that are comfortable and stylish is a plus for me. I sized down from my regular shoe size as suggested and they fit perfectly. I will be purchasing other styles in the future.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I just made my first purchase and I’m very happy

just made my first purchase and bought the Savannah Sporty Sandal. I had to return it for an exchange for a smaller size. But I love this sandal. The exchange process was very easy. In my return I included the free tote bag thinking I had to return everything and I would receive another and I did not. So that made me sad. Hey Wydr Studio could you please send me a free tote?

14 mars 2026
Avis spontané
Noté 3 sur 5 étoiles

Once ordered the shoes arrived in a…

Once ordered the shoes arrived in a timely manner, unfortunately they were too big so I had to arrange to post them back and instead of organising a replacement pair I decided to opt for refund and purchased a smaller size separately assuming I would get a refund. The new size is great and I have worn them a few times and they are taking a little wearing in but are really good quality shoes.
So far I have only relieved a very small refund and am hopeful this will be rectified soon

25 mars 2026
Avis spontané
Logo de Wydr Studios

Réponse : Wydr Studios

Hi Belinda,

Our return policy states that once a refund has been accepted, we will only refund the price of the product(s) returned. The shipping fee of the order will not be refunded. Feel free to read more about our refund policy here: https://wydrstudios.com/pages/return-policy

If you have any questions or concerns, please don't hesitate to get in touch at support@wydrstudios.com

Noté 4 sur 5 étoiles

Originally bought a size 12 but way too…

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bit concerned about. Anyways I bought a smaller size and they are amazing shoes! Size is perfect and just wonderful for someone who has always had problems buying shoes for a wider foot! Will I buy again yes I will. Just need to improve the returns process from Aus buyers

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Customer service

I wished the shipping was faster but the customer service is top notch! Anytime I needed to exchange something or if a shoe had an issue, they were super responsive. The shoes are great quality and so comfortable.

6 avril 2026
Avis spontané

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