I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : XPS Group
We're happy to hear that our efficiency helped answer your question. Thank you for your positive feedback; we appreciate it!
XPS Member Support
Unacceptable Service Levels
For the 2nd time in 5 weeks, I have requested documentation for a tax-free withdrawal / other details to be e-mailed / sent out to me.
The 1st call was on the 10th March. I was advised that the documentation would be sent via post / e-mailed prior to a meeting with my Financial Advisor - a meeting which had to be cancelled.
The 2nd call took place on Monday of this week when I was advised that the documents would be e-mailed before the end of that working day (Monday) - the staff member checked with a colleague before making this commitment. And via the post too.
I am still waiting, having received absolutely nothing - and have had to rearrange a meeting with my Financial Advisor for the 2nd time.
I am planning to escalate this unsatisfactory service accordingly.
15 avril 2026
Réponse : XPS Group
We apologize for the delays in sending your tax-free withdrawal documentation. We understand the frustration this has caused, especially with rescheduling your Financial Advisor meeting.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
clear IVR options
clear IVR options
holding for an acceptable amount of time
agent (Leanne) answered all my questions succinctly on the call
15 avril 2026
Réponse : XPS Group
We're happy to hear that you found the IVR options clear and the hold time acceptable. We appreciate your positive feedback regarding the agent's helpfulness!
XPS Member Support
The agent Julian was fantastic he…
The agent Julian was fantastic he discussed everything clearly and listened to my questions
15 avril 2026
Réponse : XPS Group
We're happy to hear that the agent provided you with a clear explanation and listened to your questions. We appreciate your positive feedback!
XPS Member Support
Very friendly and helpful.👍
14 avril 2026
Réponse : XPS Group
We appreciate your kind words! We're happy to hear that you found our team helpful and friendly.
XPS Member Support
Questions
I had a couple of questions that I wasn't too sure about and the member of staff answered them without hesitation and to my satisfaction. Well trained staff .
14 avril 2026
Réponse : XPS Group
We're happy to hear that our staff answered your questions thoroughly and to your satisfaction. We appreciate your feedback regarding our well-trained staff.
XPS Member Support
Réponse : XPS Group
We appreciate you sharing your feedback. We're so glad that our agent was professional and understanding!
XPS Member Support
Réponse : XPS Group
We are so happy our team was patient and understanding. Thank you for sharing your positive experience with us!
XPS Member Support
XPS Pension
XPS Pension - contacted to discuss my pension and spoke to Sarah. She was warm, friendly and professional and very helpful.
13 avril 2026
Réponse : XPS Group
We're happy to hear that your pension discussion was helpful. We appreciate your kind words about the warm, friendly, and professional service you received. Thank you!
XPS Member Support
Thank you Julie, Jess and Karen
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint and took the time to ensure I was totally happy before we finished the phone call.
Thank you Julie for making the experience so unstressful.
Thank you also to Jess and Karen, who have been unbelievably helpful too.
I expected the experience to be a nightmare and I was proved wrong , with your very helpful staff making it so much easier to sort out.
Really appreciate their time, efforts and patience. Thank you.
7 avril 2026
Réponse : XPS Group
We're happy to hear that our team made your pension experience so positive! We appreciate you acknowledging their patience and support in ensuring you felt comfortable and informed. Thank you for sharing your kind words.
XPS Member Support
Excellent service
10 avril 2026
Réponse : XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Réponse : XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Polite helpful and straight to business…
Polite helpful and straight to business very professional
8 avril 2026
Réponse : XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
The person was very kind and patient
The person was very kind and patient. I have learning difficulties. She explained everything and told me my options .
8 avril 2026
Réponse : XPS Group
We're happy to hear that our team member was kind and patient and clearly explained your options. We appreciate you taking the time to share your experience!
XPS Member Support
Review
Both advisors I spoke to were excellent and efficiently dealt with my queries. The security questions at the beginning of the call take too long and the advisor goes through them all again anyway.
8 avril 2026
Réponse : XPS Group
We're happy to hear that our advisors efficiently addressed your questions. We appreciate your feedback regarding the security questions and will review the process to improve the experience.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Fantastic help
8 avril 2026
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
XPS - great service - thank you Julian !
Julian was the XPS colleague who called me back after I’d left a callback request.
He was incredibly clear, helpful and after making all the appropriate checks followed up on my behalf and came back with clear and reassuring responses. He was empathetic and inspired confidence throughout.
7 avril 2026
Réponse : XPS Group
We're happy to hear that you had such a positive experience. It's great to know the colleague who assisted you was clear, helpful, and empathetic, providing reassuring responses and inspiring confidence. Thank you for your feedback.
XPS Member Support
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