I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Terrible
Sent numerous emails over several months regarding my pension annex from a dissolved marriage. Been fobbed off constantly with sound bites and guff. Running out of patience with these fraudsters. Will be turning to the ombudsman to try and receive the info required. Almost on a par with sky who are a disgrace.
11 mars 2026
Avis spontané
Réponse : XPS Group
We apologize for the frustration caused by delays with your pension annex request. We are sorry for any inconvenience.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The assistant
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I received an email back, confirming what was required. The assistants name was Mary very helpful and pleasant. Thank you
1 avril 2026
Réponse : XPS Group
We're happy to hear that the assistant was helpful and informative during your enquiry. We appreciate your positive feedback regarding the clarification you received. Thank you.
XPS Member Support
Very helpful lady I spoke too
Very helpful lady I spoke too. Took time to go through the paperwork with me to ensure they had everything needed.
1 avril 2026
Réponse : XPS Group
We're happy to hear that our team member was very helpful and took the time to thoroughly review the paperwork with you. We appreciate your feedback!
XPS Member Support
Stopped the pension of an old man with dementia.
Stopped my Dads pension because a letter was returned , He attends day care is the reason he wasn't home, 92 year old suffering from dementia. over a year later and after being told he is still alive and saying his pension would start in january NOTHING! Come on XPS lets hear the excuses!
Vivian Clark (son of said pensioner)
3 avril 2026
Avis spontané
Réponse : XPS Group
We sincerely apologize for the distress caused by the pension stoppage. We know it's frustrating when payments are delayed, especially given the circumstances.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The young lady l spoke to was very…
The young lady l spoke to was very helpful and went out of way to find the information I needed
2 avril 2026
Réponse : XPS Group
We're happy to hear that our team member was so helpful and resourceful in getting you the information you needed. Thank you for your positive feedback!
XPS Member Support
Helpfun and knowlegable
1 avril 2026
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was patient and understanding
Sarah was patient and understanding to my questions and dealt with all my questions and satisfied my needs.
31 mars 2026
Réponse : XPS Group
We're happy to hear that our agent was patient and understanding when dealing with your questions, and that they satisfied your needs. We appreciate your feedback!
XPS Member Support
From the start to finish the staff…
From the start to finish the staff member was very helpful. She went through login process and explained everything clearly. She was very patient and pleasant with it. Made the whole process painless and informative.
31 mars 2026
Réponse : XPS Group
We're happy to hear that the staff member was helpful and patient. We appreciate you taking the time to share your feedback regarding the informative and painless process.
XPS Member Support
What a pleasure to speak to Karen
What a pleasure to speak to Karen. She was bright enthusiastic and informative. Thank you Karen
31 mars 2026
Réponse : XPS Group
We are happy to hear that you had such a wonderful experience! We appreciate you taking the time to leave us this very positive feedback.
XPS Member Support
Your agent was very polite and answered…
Your agent was vert polite and answered all of my questions and was very proffessinol
30 mars 2026
Réponse : XPS Group
We appreciate you sharing your feedback. We are happy to hear that our agent was polite, professional, and answered all of your questions.
XPS Member Support
Very happy with the staff that dealt…
Very happy with the staff that dealt with me on the phone.
Each time was told the documents I need would take 10 working days by 2nd class post.
Twice now I have received nothing in the post despite email arriving within days.
Why do they not send them, or why not use 1st class so the annoying disappointment can happen sooner?
30 mars 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Réponse : XPS Group
We are happy to hear that our customer service was helpful and pleasant for you. Thank you for your positive feedback and time.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Excellent customer service and answered…
Excellent customer service and answered questions easily
30 mars 2026
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Very helpful and sorted out the issues…
Very helpful and sorted out the issues immediately
27 mars 2026
Réponse : XPS Group
We are very happy that we could resolve your issues quickly and provide such helpful support. Thank you for your positive feedback!
XPS Member Support
Your Agent was knowledgeable &…
Your Agent was knowledgeable & professional. She helped me with my query & wished me happy birthday for next week which was a nice touch.
27 mars 2026
Réponse : XPS Group
We're happy to hear that our agent was helpful and professional! We appreciate you mentioning the birthday wish and are grateful for your positive feedback.
XPS Member Support
Good but did wait over 15 minutes when…
Good but did wait over 15 minutes when told there was a wait time of under 5
27 mars 2026
Réponse : XPS Group
We appreciate your feedback. We're sorry the wait exceeded the estimated time. We will review this to improve our time estimates.
XPS Member Support
Really great telephone service
Really great telephone service. Sarah was precise & very helpful.
27 mars 2026
Réponse : XPS Group
We're happy to hear that you received precise and helpful telephone support. Thank you for sharing your positive experience with us!
XPS Member Support
The members of staff was vey…
The members of staff was vey knowledgeable and professional
27 mars 2026
Réponse : XPS Group
We appreciate your feedback and are so glad to hear that you found our staff knowledgeable and professional. Thank you for your time.
XPS Member Support
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