I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Sarah on the helpline was very helpful…
Sarah on the helpline was very helpful - thank you Sarah.
The email service was a little disappointing and returned almost identical replies to two different questions, insisting on a number of security questions before it would answer my benign questions. I think it must be one of those robots.☹️
11 février 2026
Réponse : XPS Group
We appreciate you taking the time to share your feedback. We're happy to hear that the helpline assistant was helpful. We'll investigate the email service experience you described. Thank you.
XPS Member Support
Réponse : XPS Group
We're glad our communication made your experience easy! Thank you for your positive feedback; we appreciate it.
XPS Member Support
Réponse : XPS Group
We're happy to hear that our conversation's pace and information were helpful. We appreciate your feedback and your time.
XPS Member Support
patient operator
Very calm and patient operator. Nothing was any trouble.talked me through all I needed to change with no drama
11 février 2026
Réponse : XPS Group
We're so glad the operator was patient and calmly guided you through the changes without any trouble. Thank you for sharing your positive experience with us!
XPS Member Support
Thoroughly engaging staff
Thoroughly engaging staff. Sarah was brilliant and couldn’t do enough to help.
10 février 2026
Réponse : XPS Group
We're happy to hear that our staff was so engaging and helpful! We appreciate you mentioning your positive experience. Thank you for your feedback.
XPS Member Support
At the first time I had to call back as…
At the first time I had to call back as I didnt have the correct paperwork. the gentleman was very understanding. The second time I called, the lady helped me through things, and stayed on the phone until I was onto the webpage. Very understanding on both occasions.
10 février 2026
Réponse : XPS Group
We're happy to hear that our team members were helpful and understanding during your calls. We appreciate you taking the time to share your positive experience.
XPS Member Support
Brilliant service
Brilliant service, the lady I spoke to was great and even called me back when my phone dropped the call.
10 février 2026
Réponse : XPS Group
We're happy to hear you received brilliant service! We appreciate that you took the time to share your positive experience with our team's support.
XPS Member Support
Réponse : XPS Group
We're glad our team could assist you with patience and care. Thank you for your feedback!
XPS Member Support
Clear concise and helpful
The operative was clear, concise and very helpful and polite.
9 février 2026
Réponse : XPS Group
We appreciate you taking the time to share your feedback. We are so glad that you found our operative helpful and polite.
XPS Member Support
Réponse : XPS Group
We're happy to hear that you found our team member to be knowledgeable, helpful, and patient. Thank you for your positive feedback!
XPS Member Support
Sarah the lady I spoke was very helpful
Sarah the lady I spoke to could not do more help me really friendly and easy to talk to I got all the information I need it was not rushed and Sarah explained everything to me
I was nervous at the beginning of the conversation, but at the end it was great thank you, Sarah.
6 février 2026
Réponse : XPS Group
We're happy to hear that you found the conversation helpful and informative. We appreciate you taking the time to share your positive experience with us; it's great to know you felt comfortable and supported.
XPS Member Support
Réponse : XPS Group
We appreciate you taking the time to share your feedback with us.
XPS Member Support
Adviser was very polite and helpful
3 février 2026
Réponse : XPS Group
We appreciate you sharing your positive experience. We are happy to hear that our adviser was helpful to you.
XPS Member Support
Impressed with the efficient and reassuring service
My queries - problems with logging into my account and my pensions payments - were dealt with efficiently and promptly. The adviser was knowledgeable and friendly and very reassuring.
The only slight issue I had was with the wait time before my call was answered, but I gather it was an unusually busy time. Very pleased overall.
2 février 2026
Réponse : XPS Group
We're happy to hear that your queries were handled efficiently and promptly, and that the adviser was knowledgeable, friendly, and reassuring. We acknowledge the longer wait time you experienced and appreciate your understanding. Thank you for your feedback.
XPS Member Support
Réponse : XPS Group
We're happy to hear that our service was helpful and easy for you. Thank you for your positive feedback!
XPS Member Support
Spoke to a polite staff member
Spoke to a polite staff member, dealt with my enquiry quickly
2 février 2026
Réponse : XPS Group
We're happy to hear that our staff member was polite and addressed your enquiry quickly. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Helpful friendly staff…
They answered the call after a short hold. Spoke to a lovely friendly lady with very good interpersonal skills. Great experience
2 février 2026
Réponse : XPS Group
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the friendly and helpful assistance you received. Thank you for your feedback.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Excellent
Excellent service from the colleague who dealt with my call. Very pleasant and helpful. Thank you.
30 janvier 2026
Réponse : XPS Group
We're happy to hear that you received excellent and helpful service during your call. We appreciate you taking the time to share your positive experience.
XPS Member Support
Appalling customer services
I rang today with a pension enquiry about an issue XPS were failing at. Almost impossible to speak to anyone. I was told that due to long call waiting times, I could opt for a call back. I waited an age for the call back and then when it arrived I immediately got cut off. Called back straightaway and I've how been waiting nearly an hour and still no one has answered. The most annoying recorded music is played while you're waiting, which is so bad that it can only been chosen to stop people remaining on the phone. Appalling customer service. I can't believe large companies employ this bunch of incompetents to run their pension schemes.
30 janvier 2026
Avis spontané
Réponse : XPS Group
We regret you had difficulty reaching us and experienced a dropped call. The long wait time and music are also concerning. We appreciate your feedback and will address these issues to improve our service. Thank you.
XPS Member Support
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