I think I spoke to Mandy. I explained my situation and concern about the retirement options figures, she clarified that the figures have already been reduced as I am taking retirement before age 60 an... Voir plus
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The person on the phone was really understanding, especially when it turned out I’d simply not scrolled down a box far enough. She also explained other questions that I had which reassured me around... Voir plus
L'entreprise a répondu
Great service, I requested a call back which I got within 30 minutes ( saved me waiting on hold) I spoke with Karen Heron who was brilliant, she was very knowledgeable and helped me through the proces... Voir plus
L'entreprise a répondu
Karen was polite and professional over the phone. She listened to my query and explained she would need to found out the information for me to get an answer. When she had to put me on hold she would u... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,6
Excellent
3 k avis
Demande des avis aux clients
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They were very helpful and courteous
22 septembre 2026
Réponse de XPS Group
We are so pleased to hear that you found our team to be helpful and courteous. Thank you for sharing your positive feedback!
XPS Member Support
Good service….when phone answered.
Karen was friendly & efficient.
Gave detailed instructions that worked first time.
Very happy with service once through to operator.
*However previously waited on phone for 35mins & gave up!
22 septembre 2026
Réponse de XPS Group
We're delighted to hear about your positive interaction with our team member and the helpful instructions you received. We sincerely apologize for the long wait time you experienced previously. Your feedback is valuable as we strive to improve our service.
XPS Member Support
Very friendly and excellent advice
22 septembre 2026
Réponse de XPS Group
We are so glad to hear that you found our team to be very friendly and that you received excellent advice. Thank you for your wonderful feedback!
XPS Member Support
Great service
I spoke to Peter who was very very helpful and was the first person I have ever spoken to that understands and can explain my complex pension!
He took the time to make sure I understood everything and approximated thr figures that were not avaliable.
21 septembre 2026
Réponse de XPS Group
We are so pleased to hear that our team member provided such clear and comprehensive assistance with your pension. It's wonderful to know they took the time to ensure you understood everything.
XPS Member Support
Great customer service.
The lady I spoke to was lovely. A pleasure to deal with. She gave me the information I needed clearly and sorted out a couple of issues.
21 septembre 2026
Réponse de XPS Group
We're delighted to hear that our team member was a pleasure to deal with and provided you with clear information while resolving your issues. We appreciate your positive feedback!
XPS Member Support
Excellent help from the lady who took…
Excellent help from the lady who took my call reassuring me matters were progressing
21 septembre 2026
Réponse de XPS Group
We're delighted to hear that our team member provided excellent help and reassured you that matters were progressing. Thank you for sharing your positive experience!
XPS Member Support
Excellent customer service after a…
Excellent customer service after a wrong quote sent out
I cannot thank Mary enough for reassuring me and sorting my pension out
21 septembre 2026
Réponse de XPS Group
We are so pleased to hear that we were able to reassure you and successfully resolve your pension query. We appreciate your kind words about our customer service.
XPS Member Support
The caller taker was so helpful
The caller taker was so helpful. She was very polite, looked into my query and provided me with reassurance.
The hour waiting for the call to be answered not so great - this has nothing to do with the call taker but number of staff to answers all the calls coming in.
21 septembre 2026
Réponse de XPS Group
We're glad to hear our call taker provided such helpful and reassuring service. We understand your frustration with the wait time and are actively working to improve our staffing to reduce hold times for all our callers. Thank you for your valuable feedback.
XPS Member Support
“Peter” was so helpful and patient
“Peter” was so helpful and patient , talked me through my techno problems. All explained simply and proficiently. Well done .
I will say though it did take 25 minutes to answer my call, but that wasn’t Peter’s fault.
21 septembre 2026
Réponse de XPS Group
We're so glad to hear that our team member was able to patiently and clearly assist you with your technical issues. We also appreciate your feedback regarding the wait time, and we're always working to improve our service.
XPS Member Support
patient and helpful in giving the…
patient and helpful in giving the advise requested
21 septembre 2026
Réponse de XPS Group
We're so pleased to hear that you found our team to be patient and helpful in providing the advice you requested. Thank you for your kind feedback.
XPS Member Support
Excellent service but took a while to get through by phone.
Although it took aver half an hour to be answered I was dealt with by a lovely lady called Mandy. She was polite and very helpful. I did get cut off when I entered an area of bad reception. This was not the fault of XPS as I was in a car at the time and moving. Mandy soon called me back and we finished the call. Excellent service. Thank you.
21 septembre 2026
Réponse de XPS Group
We are so pleased to hear about your positive experience with us, especially your interaction with our team member. We understand that waiting can be frustrating, and we appreciate your patience. It's wonderful to know that our team was able to assist you effectively, even with the unexpected call interruption. We are grateful for your kind words and positive feedback.
XPS Member Support
Réponse de XPS Group
We're happy to hear that our service was helpful! We hope everything meets your expectations.
XPS Member Support
I am a John Lewis pension member
I am a John Lewis pension member. Most unfortunately the whole service has been outsourced to xps. They are hopeless - latest example is not following up to provide very important information needed to decide pension options as retirement date approaches. Then when ring to chase up met with the response “we are just a call centre”
Hopeless but also very frustrating and causes a lot of worry
Big mistake outsourcing to XPS
21 septembre 2026
Avis spontané
Réponse de XPS Group
We are very sorry to hear about the difficulties you've experienced in getting the information you need regarding your pension options. We understand how frustrating and worrying this situation must be, especially as you approach retirement.
XPS Member Support
This particular phone call to Mandy was…
This particular phone call to Mandy was very helpful.
The overall experience with XPS has been very frustrating.
21 septembre 2026
Réponse de XPS Group
We're glad to hear Mandy provided helpful assistance. We understand your overall experience has been frustrating and we appreciate your feedback.
XPS Member Support
Réponse de XPS Group
We are so pleased to hear that you had a positive experience with a member of our team. Thank you for sharing your kind feedback!
XPS Member Support
Very impressed with helpful call taker…
I found the representative extremely helpful. She was patient and talked me through IT requirements and gave me all the information I needed
21 septembre 2026
Réponse de XPS Group
We're so pleased to hear that our representative was extremely helpful, patient, and provided you with all the information you needed regarding IT requirements. We appreciate your positive feedback!
XPS Member Support
The person I spoke to was so helpful…
The person I spoke to was so helpful and lovely. Problem sorted very quickly.
21 septembre 2026
Réponse de XPS Group
We're so pleased to hear that our team member was helpful and lovely, and that your problem was sorted out very quickly. Thank you for your kind words!
XPS Member Support
Customer service was amazing
Customer service was amazing. The lady was friendly, helpful and patient. If only all services were like this.! 👍
17 septembre 2026
Réponse de XPS Group
We're so happy to hear that our team provided such friendly, helpful, and patient service. We truly appreciate you sharing your positive experience with us!
XPS Member Support
Pension Sharing Order Payment
I paid nearly £1000 for a pension sharing order. Despite numerous E Mails and phone calls, nobody has been able to confirm that the payment has been received. A confirmation EMail of payment upon receipt should be an automatic response and then the payer is not left worrying whether the payment has gone through ok. This was a lot of money for me and although i made it on the 08/09/26 it is now the 19th and despite E Mails and phone calls, nobody has been able to confirm the payment was made. This area needs some improvement
8 septembre 2026
Réponse de XPS Group
We appreciate you taking the time to share your concerns regarding the confirmation of your payment. We understand how frustrating it must be to not have received confirmation, especially for such a significant amount. We are actively looking into why you haven't received a payment confirmation and are reviewing our internal processes to ensure this does not happen again. We value your feedback as it helps us improve our services.
XPS Member Support
The whole experience was superb
The whole experience was superb, you set up my pension account and now I have access to it at all times, professional and polite , superb customer service, Thank you
17 septembre 2026
Réponse de XPS Group
We are so glad to hear we could provide superb service and assist you with your pension account access. Thank you for your kind words!
XPS Member Support
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