Customer service is prompt but I don’t like that you can’t ever talk to someone live. It makes addressing concerns or problems kind of a hassle and sometimes you misunderstood. If it was somebody you... Voir plus
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They are asking for reviews within 5 hours of delivery. I haven't used any of their product yet. I guess most merchants ask for reviews that early because they're worried they may not get a good revie... Voir plus
L'entreprise a répondu
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the offici... Voir plus
Easy, competent and quick assessment. Effective diagnosis results and quality medication. I’ve been taking monoxodil orally for years from my local pharmacy but it wasn’t until I received xyon’s v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XYON Health provides hair loss solutions. Founded by doctors, XYON offers topical hair loss medication in it's patented SiloxysSystem™ gel which features time-release technology that slowly releases medication over time. It uses a concept called a concentration gradient to control how much and how quickly medication enters the skin. This is why a higher concentration can be used. This maximizes the amount of medication received by hair follicles while reducing excess drug flow into the bloodstream.
Coordonnées de contact
Etats-Unis
- xyonhealth.com
3,8
Bien
48 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The cost of this product is insane
The cost of this product is insane, I left and was able to find something for a third of the cost. Also the product I received was a small plain white bottle, but they advertise the black and blue bottle with their logo, I'd say borderline false advertising
26 mai 2026
Réponse de XYON Health
Thank you for your feedback, Zach. We’re sorry to hear the experience did not meet your expectations.
We understand your concern about cost and appreciate you sharing that perspective. We also apologize for any confusion caused by the bottle appearance. Pharmacy-dispensed products may arrive in different packaging than what is shown in some product imagery, but we agree that expectations should be clear before an order arrives.
We’ll share your feedback with our team so we can continue improving pricing transparency, product presentation, and the overall customer experience.
I would like to get information about…
I would like to get information about clascoterene and pp405/scu-405. Would you please give me information on these products?
25 mai 2026
Réponse de XYON Health
Hi Peter,
You can read more about these drugs in our educational resources:
https://xyonhealth.com/blogs/library/what-is-breezula%C2%AE-clascoterone
https://xyonhealth.com/blogs/library/pp405-for-hair-loss
While these drugs are still in trial phases and not available yet it's best to address your hair loss with what is available such as finasteride or dutasteride.
A very frustrating wxperience to be…
A very frustrating wxperience to be honest. I has charged a month earlier and never received the product. In my case, I was told (after I followed up multiple times) the prescription needed to be renewed. What makes matters even more frustrating is that you can’t speak to anyone, why? Also, couldn’t anyone follow up with the previous approver (like they do with eye glasses or contacts? Just disappointed overall but not the end of the world.
4 mai 2026
Réponse de XYON Health
Thank you for your feedback. After reviewing your account, we found that your prescription required renewal before the pharmacy could fulfill your order. Our records show that email updates regarding the renewal requirement were sent to your email throughout May, and once the renewal was completed, your order shipped the same day.
We are sorry for the frustration this experience caused and appreciate you taking the time to share your feedback. We understand that delays can be frustrating, and we value your comments. We will share your feedback with the appropriate teams as we continue working to improve our communication and overall patient experience.
Dr Sood is great and the whole process has been painless
Dr Sood is great and very quick to reply. His recommendations for medication have been life changing and my hair is finally starting to look normal. My only “issue” is not being able to get the official prescription receipts so I can use ODB/Trillium for reimbursement or towards my deductible. Very pleased with how easy this whole process has been.
3 juin 2026
Responsive and helpful.
1 juin 2026
Beware….
I did not order a product from your firm. Last year I did a survey that was supposed to have an open supply gift sent to me which was not received.
I find the Xyon hair cream extremely expensive and irritates my scalp and the tiny tiny bottle of oil treatment I paid 75 dollars for was ok but it lasted a week or two only for the tiny amount of products the price seemed excessive.
I had a procedure done in Vancouver made an appt and the doctor had 10 minutes to chat and review me for the procedure. It did not work out well as halfway thru the procedure I was told that scar residue was stopping the procedure in areas. The outcome was not very good and I wonder now 3 years later why I was not told this at the initial meeting with the doctor? Poor results that cost me 20k. Not worth it! Actual procedure date date was Jan 2023.
21 juin 2025
Réponse de XYON Health
Hi,
We don't perform hair transplants, have a 75 dollar oil nor any order from you, and the participation in the survey had requirements you didn't complete.
If you had a hair transplant performed, that would be at a separate clinic. We're sorry your email was retained on our list, these reviews are for actual customers who used our products and you have been removed from our database.
Great product and service
3 juin 2026
Great support
Great support, services, and a fantastic product. I highly recommend. My hair is growing back very quickly.
13 mai 2026
The product never worked
The product never worked. No change at all while consistently using it.You sent a replacement before I was even done with the first bottle and you will not let me return it. Terrible service.
11 mai 2026
Réponse de XYON Health
Hi Stanley,
We’re sorry to hear you’ve been disappointed with your experience.
Please note that results can vary depending on the extent of hair loss. Clinical studies for finasteride typically show improvement after around 6 months of consistent use. It’s also important to note that slowing or stopping further hair loss can be a sign that the medication is working.
We reviewed your account and can confirm you enrolled in a subscription plan in February that authorizes a refill every 90 days, as outlined in the Terms & Conditions you accepted at sign-up. We can also see that this information was previously explained by one of our support agents.
We appreciate your feedback and understand how frustrating this experience may feel. If you have any additional questions, our support team would be happy to continue assisting you.
Réponse de XYON Health
Thanks, Kimberly!
Even with inconsistencies it works!
I wasn’t very consistent but my results are definitely showing ! In the 3 months that I tried; I know if I were more consistent I would see a big difference
4 janvier 2026
Réponse de XYON Health
Thanks so much for the 5-star review! We’re glad to hear you’re already seeing results, even with some inconsistency. Staying consistent can make a big difference over time, so we’re excited for you to keep going and please continue tracking your progress.
I was expecting the product to be in…
I was expecting the product to be in the bottle advertised on the website, what I received looked completely different and worse. I would have not paid the money I paid if i knew that this is what id be getting. Also the gel is harder to spread than a liquid or foam which isn't as major of an issue to me.
30 avril 2026
Réponse de XYON Health
Hi Ashrith,
We apologize for the packaging issue. Our 1 month option is a recent adoption and the fulfillment was brand new for us when you ordered. Please be assured we take this very seriously and are working to prevent it from happening again.
If you require anything at all please reach out to us at Xyon-Service@xyonhealth.com.
Straightforward experience and solid outcome
Switched to XYON Dutasteride after trying finasteride + minoxidil, and the difference was clear. Dutasteride performed significantly better in my case—stronger results, and no side effects.
24 novembre 2025
Avis spontané
Réponse de XYON Health
Thank you for the 5-star review! We’re glad to hear you had a straightforward experience and that XYON Dutasteride has been a better fit for you. It’s great to know you’re seeing stronger results without side effects. We appreciate you sharing your experience.
Xyon Fin has singlehandedly stopped my hair-loss.
Xyon Fin has singlehandedly stopped the progression of my hairloss, regrown hair, and is a perfect silver bullet for my overall maintenance.
21 avril 2026
Avis spontané
Réponse de XYON Health
Thank you for the 5-star review! We’re thrilled to hear XYON Finasteride has helped you maintain your hair and support regrowth. We’re glad it’s been such a strong fit for your routine and appreciate you sharing your results.
Dishonest business practices and…
Dishonest business practices and dangerous side effects
"Xyon Health sent my personalized prescription last Saturday. On Monday morning, I used it exactly according to their instructions. I experienced severe tachycardia. Once I felt better, I wrote to them to report what was happening. Their response was to tell me to stop the treatment and see a doctor if necessary, explaining that 'side effects can occur' with the medication. So far, that is understandable.
However, when I asked for instructions on how to return the product, they replied that they do not accept returns. I want to warn future consumers about this company’s poor business practices: they force you to purchase a three-month supply upfront, ensuring they collect a significant amount of money from the start.
If they truly believed in the safety and efficacy of their product, they would offer a one-month trial option to see if the consumer has an adverse reaction, as I did. Be alert, because this practice seems dishonest to me. They admit in their emails that side effects are possible, yet I am now stuck with a three-month treatment that failed on the very first day, and they refuse to refund my money citing their 'policy.' Stay away from this company."
20 avril 2026
Avis spontané
Réponse de XYON Health
Hi Roberto,
We’re very sorry to hear about your experience and understand how concerning this must have been. Your safety is our top priority, and discontinuing treatment and seeking medical advice was the right step, as recommended by the XYON Experience Team.
We’d also like to clarify that we offer one-time purchase options, including a one-month supply, in addition to longer plans. This option is available during the consultation flow.
Our medical team can support with potential adjustments to your prescription. As prescription medications are compounded specifically for each patient, they cannot be returned, which is standard across telehealth providers.
If you continue to experience any side effects, please reach out to your assigned physician through your consultation portal.
Really enjoy their hair care
Been using XYON's haircare line for almost a year now, I really enjoy their shampoo, conditioner and serum. My partner uses their fin+min gel and purchased the haircare line during one of their sales for me. The scent is actually really lovely and has lasted me almost year!
1 mai 2025
Avis spontané
Réponse de XYON Health
Thanks Dakota!
We appreciate the 5 star review and that the both of you are enjoying our products.
Great products
My hair stopped falling out after 3 months and after 6 months I had my hairline back.
1 août 2025
Avis spontané
Réponse de XYON Health
Thanks Eamon!
We're always happy when we get great feedback about the results of using XYON to address hair loss.
Feel free to reach out if you ever need anything!
Réponse de XYON Health
We’re sorry to hear we did not meet your expectations, Naveed. You have ordered from us several times so which order did you not like? Your most recent order on January 15 2026? April 1 2025 which was refunded? Your first consultation was in September 2024. Which one of the several orders warranted this 1 star? We're eager to assist you with your hair loss, but we're not sure what the issue is.
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