I received this beautiful fire pit the very next day. It’s a great compromise for someone who didn’t want a traditional fire pit standing out in her beautiful “zen like” garden. Great quality. The... Voir plus
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We placed the order and within 2 days we were notified it was being shipped. Crystal from the shipping company called me and made arrangements for our delivery. We weren't going to be home but Crystal... Voir plus
Good communication, great prices with NO sales tax!
The liberty firepit is just what we were looking for! Perfect fit for our cabin in the Blue Ridge mountains! Will be ordering the same for our NC waterfront house..
À propos de l'entreprise
- Magasin d'articles d'aménagement aquatique du jardin
- aussi dans
- Cheministe
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
We specialize in products that help you beautify your property and enjoy yourself more while you're at home.
Coordonnées de contact
6491 Danville Road, 45142, Lynchburg, Etats-Unis
- 800-242-6952
- support@yardfocus.com
- yardfocus.com
4,8
Excellent
41 avis
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Jessica was extremely helpful with…
Jessica was extremely helpful with returning a pump that was the wrong voltage for our system.
9 mai 2023
They were very courteous and helpful…
They were very courteous and helpful threw the whole ordering process. They had the best price on the product plus a savings discount. I would highly recommend them to everyone.
12 avril 2023
We have not received our order after…
We have not received our order after weeks of waiting. WE have tried to email and call with no response
23 septembre 2022
Réponse de Yard Focus
Hello, we've looked into this for you and initially the manufacturer told us your order was on a 3 day backorder, but that 3 day backorder turned into an almost 2 week backorder due to not being able to get the materials (steel) they need.
We spoke with them this morning regarding your order and the material arrived this morning and they told us your order will absolutely be shipping out this week.
Regarding any emails or voicemails from you, we've searched our database and cannot anything from the email address we have on file nor the phone number we have on file for you, so we're unsure regarding that.
We do apologize regarding the delay, we should have communicated with you much more than we did and ultimately we dropped the ball regarding communication.
We spoke with you this morning and explained the situation and you said you wanted to keep your order. Thank you for being so understanding and giving us a chance to make it right.
Thank you for being a highly valued customer and we hope you enjoy your day.
Ordering was very easy we haven’t…pond fountain
Ordering was very easy we haven’t received the order yet but we will see how it goes.
28 juillet 2022
I ordered the 1/2 Hp Ecoseries Floating…
I ordered the 1/2 Hp Ecoseries Floating Pond fountain and absolutely love it. Yard Focus shipped the product almost immediately and it was received in excellent condition. Do not hesitate to purchase through Yard Focus or to order the Airmax Floating Pond Fountain.
27 juin 2022
2nd pond circulator...great service!
This is my 2nd pond circulator from Yard Focus. If one is good then two must be better! Thanks for the great service and quick shipment!
9 juin 2022
Very fast and professional transaction
Very fast and professional transaction. Arrived sooner than expected.
20 mai 2022
Professional and polite
Professional and polite. I was notified of every ste on the delivery.
21 avril 2022
Great customer service
Great customer service, very responsive! Received our fire pit, beautiful. Bought it as a gift for my sister and brother-in-law. They loved it.
6 avril 2022
Fast and easy ordering.
11 mars 2022
Réponse de Yard Focus
Thank you Kevin for your review and for shopping with us, we really appreciate your business!
I love my lighted pond fountain
I love my lighted pond fountain.
So beautiful at night.
I love the sound it makes.
So happy I bought two more for my pond.
10 mars 2022
Réponse de Yard Focus
Thank you Chris for your review, we're glad you're enjoying your pond fountain, and thank you for your repeat business!
I Received my order and the whole…
I Received my order and the whole entire fire pit was completely rusted every time you touched it you'd get orange rust all over your hands when I proceeded to return it and emailed support over a dozen times and never got a single answer I spent over $200 on a fire pit that I couldn't even use and couldn't get support to respond at all.
27 février 2022
Réponse de Yard Focus
Hello Kaylea, we're sorry you're unhappy with your Patina fire pit. We've looked into this and we don't have a single email or phone call from you regarding your dissatisfaction with your fire pit, and we've never received a return request from you. Your fire pit was delivered on December 11th and we have a 30 day return policy regarding the product you ordered.
On the product page of the fire pit you purchased, in the 2nd sentence it says "Your new fire pit will arrive with a natural rust patina finish" as you can see here: https://www.yardfocus.com/products/clemson-steel-fire-pit-by-patina-products
If you had contacted us at support@yardfocus.com and let us know of your unhappiness we could've setup a return for you, but since you didn't our hands are tied as it's well past our 30 day return policy.
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