It's never nice having a bike stolen, but Kien made the whole claims process clear, efficient and professional. He set out exactly what he needed from me, kept me updated while he checked with the bui... Voir plus
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Straight forward, simple process. Provided all the requested information in regards to my claim and was made aware very soon after that my insurance claim payment was on its way to my account. Exactl... Voir plus
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Regrettably had a bike accident during a major race and ended up in hospital. Two months on a repeated chaser emails later and absolutely nothing from Yellow Jersey. All they do is refer you to... Voir plus
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Paid out for a marathon I had to drop out of due to medical advice. Kept 10% of the fee, so ended up getting 75% overall back from the total I actually paid for the entrance, but it was a very quick a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We believe riding a bike is one of the best things in life. Whether it’s for fun or fitness, it’s all about getting out there and enjoying the ride.
Coordonnées de contact
Prospero, 73 London Road, RH1 1LQ, Purley, Royaume-Uni
- 03330030046
- www.yellowjersey.co.uk
- yellowjersey.co.uk
4,1
Bien
314 avis
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I was quite skeptic at the begining
I was quite skeptic at the begining but after I recognized that it is the one of the best cycle insurance companies I could have deal with .Thank you so much for all the information I have received, it really helped me a lot. Really thanks I appreciate your service.
11 juillet 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hi Simon, thanks for the review! Glad to hear that your scepticism has somewhat eased! If you need any further assistance, just give us a call =) Team YJ
Very helpful thanks
6 juillet 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hi David, thanks for the review and good to hear that we were helpful! Kind regards, Team YJ
Had to make a claim for my bike after…
Had to make a claim for my bike after being stolen during being mugged. Yellow Jersey were amazing, supportive, helpful and claim process easy and fast
22 juin 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hi Martin. I'm really sorry to hear that you were mugged but great to hear that you found our award winning claims team to be supportive and make the whole process nice and easy. Stay safe, Team YJ.
Great customer service
Due to having an illness to which I had to cancel my place I found that Christian Georgiades was amazing and he helped sort my claim for me I feel that he is a credit to your company and that he should be rewarded for being so understanding and helpful.
17 juin 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Christina, Thank you very much for giving us a review. I'm glad that you were happy with the service Christian provided-I'll be sure to pass on your kind words to him. I hope that you're able to get racing again very soon. Kind regards, Team YJ.
Great service, thanks very much
I half expected a 'fight' to get any back but they made the process so easy and I am very happy with the payment I received
7 juin 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello there-Happy to hear that making a claim was perhaps a little less hassle than you originally anticipated and that you have been pleased with our service. We wish you all the best-Team YJ.
Do not use
Do not use! Having been a loyal customer for two years, my bike was stolen and when trying to claim they made it incredibly difficult and finally said they would not pay out.
All of their reviews are for easy it is to buy from them, not how they treat claims. Complete waste of money
19 mai 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Dear Sam,
I'm sorry to read that you haven't been happy with our service, however in order for us to cover theft of your pedal cycle, you must use an approved lock as clearly stated throughout our e commence journey. The lock requirements are prominent in our policy wording and you also agreed that you had read and understood the security requirements of the policy. We also email all clients once they have taken out a policy, reminding them of the importance of using the correct locks. The lock you used was not rated by Sold Secure and therefore we were not able to pay your claim. Kind regards, Team YJ.
Excellent!
My £4000 bicycle was stolen. Within 10 days of submitting a claim an identical but brand new replacement was delivered to my door. Could not ask for more.
16 mai 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Great to hear that you have been happy with our claims service. Its nice to see a positive review as people often use Trust pilot to vent frustration if a claim has not been settled as they'd hoped. I hope you enjoy the new bike! Kind regards, Team YJ.
Excellent client service.
Excellent client service.
Claims dept responded immediately and settled claim fairly and quickly.
5 mai 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Patricia, we really appreciate the time you have taken to leave us a review and I'm delighted to see that or claims service met your expectations. Kind regards, Team YJ
Thank you Yellow Jersey! My claim experience.
I'm an experienced 56 year old cyclist. I had the dreaded misfortune of being knocked off by a motorist in June '21. I was very pleased to have Yellow Jersey Insurance. My bike claim was handled brillantly by Kien Deng and their colleagues Serious Law made a claim for my personal injury and uninsured losses. All settled successfully. I've just renewed my policy and I heartily recommend Yellow Jersey to my friends. THANKS!
28 avril 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Tim. Getting hit off the bike is a traumatic experience. I hope you have recovered from any injuries that you may have sustained and I'm glad to see that that all elements of the claim have been settled as you had hoped. I'll pass your kind words onto Kien. Happy riding, Team YJ.
I would highly recommend using Yellow…
I would highly recommend using Yellow Jersey for your cycle insurance. The claims process was painless, communication was quick, and instructions were clear.
20 avril 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Joe, Thanks for your review on our award winning claims service. Glad to see you're going to be back on the bike soon! happy cycling, Team YJ.
Great telephone service
Hugh was extremely helpful today. Very informative, engaging and friendly. Really helped me work out which policy was right for me. If in doubt give them a call.
21 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Penny, Thanks for the review! Glad to hear that Hugh was on hand to help you find the right cover and many thanks for taking out a policy with us. Happy cycling, Team YJ.
Excellent support from knowledgeable…
Excellent support from knowledgeable staff.
Highly recommended 👌
10 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Chris, thanks for giving us a review-it means a lot when people take time out of their day to share their experiences with us. Kind regards and happy cycling. Team YJ
I've not made a claim, but service is good.
I've not made a claim, but the process of checking specific insurance issues (whether my garage was covered as it's not next to my property) was painless. The person opened up Google Maps with me, talked me through distances and so on. I'd recommend from a customer interaction point of view, at least.
9 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Mark, Thanks for taking the time to give us your feedback. We're happy to hear that our customer service team took the time to give you the required security information. If you have any further queries, please don't hesitate to call or email =) Team YJ.
Straight forward and pleasant service…
Straight forward and pleasant service received by Sean - thanks
8 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello there! We shall pass on your kind words to Sean! Great to hear that our claims service was nice and easy. Kind regards, Team YJ
Can Do!
After much searching around for a new travel insurance (my previous one having lapsed over lockdown) I found that Yellow Jersey is almost the only sensible Sports/Travel Insurance around, particularly if you are 71, compete and train for Triathlon, are in the GB Age Group Team and are participating in a "coaching" week abroad.
Hugh and Rebecca were particularly helpful and do not have the exhausting risk averse and ageist attitude of most other insurance staff and agencies.
Thank you for your 'can do' attitude.
4 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Rose, thanks for the feedback. We're glad you were satisfied with the service our staff provided and that you found a policy which suits your needs. What could we do in the future to improve our service to earn a 5 star review? In the meantime, we hope you have a safe and enjoyable trip!
Friendly and helpful service
Hugh was really helpful and experienced and took a good deal of time going through everything with me - nothing was too much trouble. Would definitely recommend, Thankyou!
3 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Xanthe-Thanks for taking the time to give us a review! We're glad to hear that Hugh gave you all of the answers to your questions and that you felt the service provided was top notch! Happy cycling, Team YJ.
Really straightforward and easy
Really straightforward and easy, couldn't have asked for much more. I sent over all the docs and info they would need and got a simple email about how my claim will be settled. Thanks so much!
1 mars 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Charlie- Great to hear that you have been impressed with our service. Hopefully you'll be able get back out there and start competing again soon. Team YJ.
Great and speedy experience
Not sure why a lot of people complain about them never paying out. For me, it was a great experience. Went over a pothole last December and managed to crack my front rim, submitted a claim to YJ in the recent few weeks and they managed to payout in around 2 weeks. I think all those negative reviews are people not reading everything properly and YJ makes it very clear on their website, with multiple infographics/documents stating what they will and won't cover. Overall very happy with my experience with them.
24 février 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hi Kelvin, Thanks for the great review. Your assumption in respect of a lot of our negative reviews is spot on.
I am very pleased with the service I …
I am very pleased with the service I have received from Robbie at Pedal cover. the response time was great and when the replacement items I needed were not available Robbie found a good alternative quickly. I would and do recommend pedal cover. If only the insurers of the company that caused the accident were as efficient!
23 février 2022
Avis spontané
Excellent service from yellow jersey
Excellent service from yellow jersey. Not pushy. Not patronising. Really thoughtful and helpful service received to insure my new e-bike.
Big thanks.
21 février 2022
Avis spontané
Réponse de Yellow Jersey Cycle Insurance
Hello Linda, That's great to hear! Our customer services staff are excellent and we feel that its paramount never to underestimate the importance of giving our clients as much time as they need to satisfy their queries. We hope that you enjoy many happy miles on the new e-bike. Kindest regards, Team YJ.
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